Question 1

Which of the following sentences best controls exuberance?

Accepted Answer

A) We totally understand that you really didn't mean to actually come across that way during the interview. 
B) Our customers are extremely pleased with our really excellent customer service. 
C) We are happy to learn that your banquet room is available on December 15. 
D) We definitely think that the company could actually reduce turnover by offering new benefits. 
A) We totally understand that you really didn't mean to actually come across that way during the interview. 
B) Our customers are extremely pleased with our really excellent customer service. 
C) We are happy to learn that your banquet room is available on December 15. 
D) We definitely think that the company could actually reduce turnover by offering new benefits.

Question 2

The following sentence contains a redundancy: After studying the basic fundamentals of the provisions, I have decided to vote for the contract.

Accepted Answer

A) True 
 B)False

Question 3

To make your business messages concise, you should avoid which of the following?

Accepted Answer

A) Flabby expressions 
B) Unnecessary introductory words 
C) Redundancies and empty words 
D) All of these choices 
A) Flabby expressions 
B) Unnecessary introductory words 
C) Redundancies and empty words 
D) All of these choices

Question 4

A useful technique for proofreading important documents that must be perfect is to read the message aloud.

Accepted Answer

A) True 
 B)False

Question 5

Underlining, bold type, or italics can be used to call attention to important points and terms.

Accepted Answer

A) True 
 B)False

Question 6

Expert writers agree that a significant amount of time should be spent on the revision phase of the writing process. Describe what takes place during the revision phase of the writing process, and explain why this phase is so important.

Accepted Answer

Student answers will vary.The third phas

Question 7

Which of the following represents the best writing?

Accepted Answer

A) Dominique conducted an investigation of the company's financial statements. 
B) Elena reported her findings. 
C) Please give consideration to my proposal. 
D) The general manager made the assumption that Alex had contacted the customer. 
A) Dominique conducted an investigation of the company's financial statements. 
B) Elena reported her findings. 
C) Please give consideration to my proposal. 
D) The general manager made the assumption that Alex had contacted the customer.

Question 8

One of the best ways to ensure rapid comprehension of ideas is through the use of numbered or ____________________ lists. These lists provide high "skim value," allowing readers to browse quickly and grasp main ideas.

Accepted Answer

The answer of One of the best ways to ensure...

Question 9

Expressions such as basic fundamentals and necessary prerequisite that repeat meaning and include unnecessary words are ____________________.

Accepted Answer

The answer of Expressions such as basic fundamentals and necessary...

Question 10

Encourage the receiver to respond to your message to evaluate its success.

Accepted Answer

A) True 
 B)False

Question 11

Numbered and bulleted lists can improve readability, comprehension, and retention.

Accepted Answer

A) True 
 B)False

Question 12

It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors this way and will be able to correct them immediately.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following sentences avoids use of trite business phrases?

Accepted Answer

A) The application will be sent under separate cover. 
B) Enclosed please find a coupon to use during your next visit. 
C) We have received your loan application. 
D) Please do not hesitate to call me if you have questions. 
A) The application will be sent under separate cover. 
B) Enclosed please find a coupon to use during your next visit. 
C) We have received your loan application. 
D) Please do not hesitate to call me if you have questions.

Question 14

The sentence I am writing this e-mail message to let you know that we have received your application for the receptionist position

Accepted Answer

A) contains a redundancy. 
B) contains a long lead-in. 
C) contains empty words. 
D) is an example of good business writing. 
A) contains a redundancy. 
B) contains a long lead-in. 
C) contains empty words. 
D) is an example of good business writing.

Question 15

Vanessa has written a marketing report for her boss. Before presenting it, she wants to make sure that the report does not contain expressions that have become exhausted by overuse. What is Vanessa checking for?

Accepted Answer

A) Conciseness 
B) Proper punctuation 
C) Buried verbs 
D) Clichés 
A) Conciseness 
B) Proper punctuation 
C) Buried verbs 
D) Clichés

Question 16

The following sentence contains a verb that has been converted to a noun: Morgan performed an analysis of the quarterly sales figures.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following sentences best demonstrates clarity?

Accepted Answer

A) Every effort should be made to notify each and every employee without delay of next week's gathering. 
B) First and foremost, it is imperative that all employees be notified of next week's assembly. 
C) It is the duty of all supervisors to inform their subordinates of next week's congregation. 
D) Please let your employees know about next Friday's meeting. 
A) Every effort should be made to notify each and every employee without delay of next week's gathering. 
B) First and foremost, it is imperative that all employees be notified of next week's assembly. 
C) It is the duty of all supervisors to inform their subordinates of next week's congregation. 
D) Please let your employees know about next Friday's meeting.

Question 18

What is the least accurate statement about typefaces and fonts?

Accepted Answer

A) A typeface defines the shape of text characters, and a font refers to a specific style (such as boldface) within a typeface family. 
B) Serif typefaces have small features at the ends of strokes, and sans serif typefaces do not. 
C) San serif typefaces are best for business messages and longer documents. 
D) Readers are generally most comfortable with 10- to 12-point type for body text. 
A) A typeface defines the shape of text characters, and a font refers to a specific style (such as boldface) within a typeface family. 
B) Serif typefaces have small features at the ends of strokes, and sans serif typefaces do not. 
C) San serif typefaces are best for business messages and longer documents. 
D) Readers are generally most comfortable with 10- to 12-point type for body text.

Question 19

Add end punctuation to a numbered or bulleted list only if the items in the list are complete sentences.

Accepted Answer

A) True 
 B)False

Question 20

The best way to evaluate the success of your communication is through ____________________.

Accepted Answer

The answer of The best way to evaluate the success...

Which of the following sentences best controls exuberance?

The following sentence contains a redundancy: After studying the basic fundamentals of the provisions, I have decided to vote for the contract.

To make your business messages concise, you should avoid which of the following?

A useful technique for proofreading important documents that must be perfect is to read the message aloud.

Underlining, bold type, or italics can be used to call attention to important points and terms.

Expert writers agree that a significant amount of time should be spent on the revision phase of the writing process. Describe what takes place during the revision phase of the writing process, and explain why this phase is so important.

Which of the following represents the best writing?

One of the best ways to ensure rapid comprehension of ideas is through the use of numbered or ____________________ lists. These lists provide high "skim value," allowing readers to browse quickly and grasp main ideas.

Expressions such as basic fundamentals and necessary prerequisite that repeat meaning and include unnecessary words are ____________________.

Encourage the receiver to respond to your message to evaluate its success.

Numbered and bulleted lists can improve readability, comprehension, and retention.

It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors this way and will be able to correct them immediately.

Which of the following sentences avoids use of trite business phrases?

The sentence I am writing this e-mail message to let you know that we have received your application for the receptionist position

Vanessa has written a marketing report for her boss. Before presenting it, she wants to make sure that the report does not contain expressions that have become exhausted by overuse. What is Vanessa checking for?

The following sentence contains a verb that has been converted to a noun: Morgan performed an analysis of the quarterly sales figures.

Which of the following sentences best demonstrates clarity?

What is the least accurate statement about typefaces and fonts?

Add end punctuation to a numbered or bulleted list only if the items in the list are complete sentences.

The best way to evaluate the success of your communication is through ____________________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 6: Revising Business Messages

Which of the following sentences best controls exuberance?

The following sentence contains a redundancy: After studying the basic fundamentals of the provisions, I have decided to vote for the contract.

To make your business messages concise, you should avoid which of the following?

A useful technique for proofreading important documents that must be perfect is to read the message aloud.

Underlining, bold type, or italics can be used to call attention to important points and terms.

Expert writers agree that a significant amount of time should be spent on the revision phase of the writing process. Describe what takes place during the revision phase of the writing process, and explain why this phase is so important.

Which of the following represents the best writing?

One of the best ways to ensure rapid comprehension of ideas is through the use of numbered or ____________________ lists. These lists provide high "skim value," allowing readers to browse quickly and grasp main ideas.

Expressions such as basic fundamentals and necessary prerequisite that repeat meaning and include unnecessary words are ____________________.

Encourage the receiver to respond to your message to evaluate its success.

Numbered and bulleted lists can improve readability, comprehension, and retention.

It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors this way and will be able to correct them immediately.

Which of the following sentences avoids use of trite business phrases?

The sentence I am writing this e-mail message to let you know that we have received your application for the receptionist position

Vanessa has written a marketing report for her boss. Before presenting it, she wants to make sure that the report does not contain expressions that have become exhausted by overuse. What is Vanessa checking for?

The following sentence contains a verb that has been converted to a noun: Morgan performed an analysis of the quarterly sales figures.

Which of the following sentences best demonstrates clarity?

What is the least accurate statement about typefaces and fonts?

Add end punctuation to a numbered or bulleted list only if the items in the list are complete sentences.

The best way to evaluate the success of your communication is through ____________________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters