Question 1

What is the least accurate statement about proofreading and document errors?

Accepted Answer

A) Documents with errors affect your credibility and the success of your organization. 
B) You should proofread your document continuously while it is being written. 
C) When you finish your first draft of an important document, put it aside for at least 24 hours before proofreading it. 
D) It can be difficult to catch our own errors because most of us read what we thought we wrote. 
A) Documents with errors affect your credibility and the success of your organization. 
B) You should proofread your document continuously while it is being written. 
C) When you finish your first draft of an important document, put it aside for at least 24 hours before proofreading it. 
D) It can be difficult to catch our own errors because most of us read what we thought we wrote.

Question 2

____________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.

Accepted Answer

The answer of ____________________ consists of short messages exchanged on...

Question 3

Basic fundamentals, exactly identical, and repeat again are all examples of

Accepted Answer

A) redundancies. 
B) flabby expressions. 
C) long lead-ins. 
D) opening fillers. 
A) redundancies. 
B) flabby expressions. 
C) long lead-ins. 
D) opening fillers.

Question 4

The primary goal of business writing is to impress your reader.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following sentences sounds most conversational?

Accepted Answer

A) The undersigned is sincerely grateful for the kind assistance you provided last week. 
B) Thanks for your help last week. 
C) It is my sincere hope that it was not too much of an inconvenience for you to sacrifice your valuable time to assist a colleague last week. 
D) My sincere gratitude is offered to you in exchange for the support you offered to me last week. 
A) The undersigned is sincerely grateful for the kind assistance you provided last week. 
B) Thanks for your help last week. 
C) It is my sincere hope that it was not too much of an inconvenience for you to sacrifice your valuable time to assist a colleague last week. 
D) My sincere gratitude is offered to you in exchange for the support you offered to me last week.

Question 6

____________________, which are most often used in reports, provide a quick preview or review, help a reader separate major ideas from details, and enable a busy reader to skim familiar and less important information. They also help the writer organize carefully so that similar material is grouped together.

Accepted Answer

The answer of ____________________, which are most often used in...

Question 7

____________________ means improving the content and sentence structure of your message.

Accepted Answer

The answer of ____________________ means improving the content and sentence...

Question 8

Conduct a discussion of, give consideration to, and perform an analysis of are all examples of

Accepted Answer

A) verbs that have been converted to nouns. 
B) long lead-ins. 
C) trite business phrases. 
D) redundancies. 
A) verbs that have been converted to nouns. 
B) long lead-ins. 
C) trite business phrases. 
D) redundancies.

Question 9

As per your request, enclosed please find, and thank you in advance are all examples of

Accepted Answer

A) long lead-ins. 
B) redundancies. 
C) trite business phrases. 
D) professional business phrases. 
A) long lead-ins. 
B) redundancies. 
C) trite business phrases. 
D) professional business phrases.

Question 10

A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?

Accepted Answer

A) In today's fast-paced digital age, you shouldn't take time to revise e-mail messages, text messages, or tweets because doing so reduces productivity. 
B) People don't expect informal text messages and tweets to be perfect, so don't worry about revising them. 
C) To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text messages, and tweets. 
D) Text messages and tweets are too informal to be used in a business environment. 
A) In today's fast-paced digital age, you shouldn't take time to revise e-mail messages, text messages, or tweets because doing so reduces productivity. 
B) People don't expect informal text messages and tweets to be perfect, so don't worry about revising them. 
C) To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text messages, and tweets. 
D) Text messages and tweets are too informal to be used in a business environment.

Question 11

Which of the following statements about headings is least accurate?

Accepted Answer

A) Headings can help a reader separate major ideas from details. 
B) Headings are used only in reports. 
C) Headings are an effective tool for highlighting information and improving readability. 
D) Headings can assist the writer by encouraging the grouping of similar information. 
A) Headings can help a reader separate major ideas from details. 
B) Headings are used only in reports. 
C) Headings are an effective tool for highlighting information and improving readability. 
D) Headings can assist the writer by encouraging the grouping of similar information.

Question 12

Describe three techniques that you can use to make your documents more readable, and explain how these techniques improve readability.

Accepted Answer

Student answers will vary.

Techniques t

Question 13

What is the most accurate statement about white space in a business document?

Accepted Answer

A) Use as little white space as possible to ensure that all space on your page is being put to good use. 
B) Strive for paragraphs of nine or more printed lines to make your document more readable. 
C) Use headings, bulleted or numbered lists, and effective margins to create the desired amount of white space. 
D) Business communicators should do all of the above when formatting business messages. 
A) Use as little white space as possible to ensure that all space on your page is being put to good use. 
B) Strive for paragraphs of nine or more printed lines to make your document more readable. 
C) Use headings, bulleted or numbered lists, and effective margins to create the desired amount of white space. 
D) Business communicators should do all of the above when formatting business messages.

Question 14

At this point in time, due to the fact that, feel free to, and in the near future are examples of

Accepted Answer

A) redundancies. 
B) flabby expressions. 
C) long lead-ins. 
D) opening fillers. 
A) redundancies. 
B) flabby expressions. 
C) long lead-ins. 
D) opening fillers.

Question 15

Justin is writing a proposal to submit to his company's board of directors. He should spend the most time in the ____ phase to make sure that his document is clear and correct.

Accepted Answer

A) prewriting 
B) writing 
C) revising 
D) Justin will spend an equal amount of time in all three phases. 
A) prewriting 
B) writing 
C) revising 
D) Justin will spend an equal amount of time in all three phases.

Question 16

Lawrence is evaluating a report that he will be submitting to his supervisor. What should Lawrence ask himself during the evaluation process?

Accepted Answer

A) Will the report attract my supervisor's attention? 
B) Will the report convince my supervisor that I am worth listening to? 
C) How will I know whether the report is successful? 
D) Lawrence should ask all of these questions. 
A) Will the report attract my supervisor's attention? 
B) Will the report convince my supervisor that I am worth listening to? 
C) How will I know whether the report is successful? 
D) Lawrence should ask all of these questions.

Question 17

Which of the following statements about numbered and bulleted lists is most accurate?

Accepted Answer

A) Use a bulleted list when the sequence of items is important. 
B) In a numbered or bulleted list, capitalize the first word only if the listed item is a complete sentence. 
C) Make the items in a numbered or bulleted list parallel. 
D) Add end punctuation to all items in a numbered or bulleted list. 
A) Use a bulleted list when the sequence of items is important. 
B) In a numbered or bulleted list, capitalize the first word only if the listed item is a complete sentence. 
C) Make the items in a numbered or bulleted list parallel. 
D) Add end punctuation to all items in a numbered or bulleted list.

Question 18

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

Accepted Answer

The answer of Introductory words such as This is to...

Question 19

To make your business messages more readable, you can do which of the following?

Accepted Answer

A) Add footnotes. 
B) Incorporate numbered and bulleted lists. 
C) Include a bibliography at the end. 
D) Eliminate white space. 
A) Add footnotes. 
B) Incorporate numbered and bulleted lists. 
C) Include a bibliography at the end. 
D) Eliminate white space.

Question 20

Which of the following sentences does not contain any clichés?

Accepted Answer

A) Understanding this new software is easier said than done. 
B) If you study hard, you'll pass the CPA exam with flying colors. 
C) Just do your best during your job interview. 
D) The best business communicators are able to think outside the box. 
A) Understanding this new software is easier said than done. 
B) If you study hard, you'll pass the CPA exam with flying colors. 
C) Just do your best during your job interview. 
D) The best business communicators are able to think outside the box.

What is the least accurate statement about proofreading and document errors?

____________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.

Basic fundamentals, exactly identical, and repeat again are all examples of

The primary goal of business writing is to impress your reader.

Which of the following sentences sounds most conversational?

____________________ means improving the content and sentence structure of your message.

Conduct a discussion of, give consideration to, and perform an analysis of are all examples of

As per your request, enclosed please find, and thank you in advance are all examples of

A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?

Which of the following statements about headings is least accurate?

Describe three techniques that you can use to make your documents more readable, and explain how these techniques improve readability.

What is the most accurate statement about white space in a business document?

At this point in time, due to the fact that, feel free to, and in the near future are examples of

Justin is writing a proposal to submit to his company's board of directors. He should spend the most time in the ____ phase to make sure that his document is clear and correct.

Lawrence is evaluating a report that he will be submitting to his supervisor. What should Lawrence ask himself during the evaluation process?

Which of the following statements about numbered and bulleted lists is most accurate?

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

To make your business messages more readable, you can do which of the following?

Which of the following sentences does not contain any clichés?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 6: Revising Business Messages

What is the least accurate statement about proofreading and document errors?

____________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.

Basic fundamentals, exactly identical, and repeat again are all examples of

The primary goal of business writing is to impress your reader.

Which of the following sentences sounds most conversational?

____________________ means improving the content and sentence structure of your message.

Conduct a discussion of, give consideration to, and perform an analysis of are all examples of

As per your request, enclosed please find, and thank you in advance are all examples of

A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?

Which of the following statements about headings is least accurate?

Describe three techniques that you can use to make your documents more readable, and explain how these techniques improve readability.

What is the most accurate statement about white space in a business document?

At this point in time, due to the fact that, feel free to, and in the near future are examples of

Justin is writing a proposal to submit to his company's board of directors. He should spend the most time in the ____ phase to make sure that his document is clear and correct.

Lawrence is evaluating a report that he will be submitting to his supervisor. What should Lawrence ask himself during the evaluation process?

Which of the following statements about numbered and bulleted lists is most accurate?

Introductory words such as This is to inform you that and I am sending this e-mail message to let you know that are examples of long ____________________.

To make your business messages more readable, you can do which of the following?

Which of the following sentences does not contain any clichés?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters