Question 1

You are writing a letter to a potential customer in Italy. Which of the following should you include in your letter?

Accepted Answer

A) Clichés such as the buck stops here because the Italians appreciate American sayings 
B) Abbreviations such as DBA to make your letter as concise as possible 
C) Weights and measures written it the metric system 
D) Slang such as This is a really hot idea to sound more approachable 
A) Clichés such as the buck stops here because the Italians appreciate American sayings 
B) Abbreviations such as DBA to make your letter as concise as possible 
C) Weights and measures written it the metric system 
D) Slang such as This is a really hot idea to sound more approachable

Question 2

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture.

Accepted Answer

A) low-context 
B) spiral logic 
C) high-context 
D) intuitive 
A) low-context 
B) spiral logic 
C) high-context 
D) intuitive

Question 3

Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world. What is the best advice you can give him?

Accepted Answer

A) Always use a direct approach to make your letters as clear as possible. 
B) Use your own format and style so that all your letters are consistent. 
C) Send letters to lower-ranking employees to avoid offending higher-ranking employees. 
D) Replace two-word verbs such as put off with clear single words such as delay. 
A) Always use a direct approach to make your letters as clear as possible. 
B) Use your own format and style so that all your letters are consistent. 
C) Send letters to lower-ranking employees to avoid offending higher-ranking employees. 
D) Replace two-word verbs such as put off with clear single words such as delay.

Question 4

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Accepted Answer

The answer of Verbal skills in another culture can be...

Question 5

Which of the following statements about context is least accurate?

Accepted Answer

A) Context is probably the most important cultural dimension and also the most difficult to define. 
B) Context refers to the stimuli, environment, or ambience surrounding an event. 
C) The cultural anthropologist Edward T. Hall developed the concept of context. 
D) No one has attempted to classify countries according to context. 
A) Context is probably the most important cultural dimension and also the most difficult to define. 
B) Context refers to the stimuli, environment, or ambience surrounding an event. 
C) The cultural anthropologist Edward T. Hall developed the concept of context. 
D) No one has attempted to classify countries according to context.

Question 6

List and describe five techniques for improving oral communication with intercultural audiences.

Accepted Answer

Student answers will vary but should inc

Question 7

A(n) ____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Accepted Answer

The answer of A(n) ____________________ is an oversimplified behavioral pattern...

Question 8

Nonverbal behavior, such as using the "thumbs up" hand gesture, conveys the same meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 9

The North American Free ____________________ Agreement has expanded trade among Canada, the United States, and Mexico.

Accepted Answer

The answer of The North American Free ____________________ Agreement has...

Question 10

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

Accepted Answer

A) True 
 B)False

Question 11

What is the best advice for an American businessperson who is traveling to Sweden on business?

Accepted Answer

A) Wait until you finish a complete explanation, no matter how long it is, before requesting feedback. 
B) Be wary of smiling because it can be misinterpreted in some cultures. 
C) Follow up oral negotiations and agreements in writing. 
D) If your Swedish colleague is having trouble finishing a sentence, show consideration by finishing it for him or her. 
A) Wait until you finish a complete explanation, no matter how long it is, before requesting feedback. 
B) Be wary of smiling because it can be misinterpreted in some cultures. 
C) Follow up oral negotiations and agreements in writing. 
D) If your Swedish colleague is having trouble finishing a sentence, show consideration by finishing it for him or her.

Question 12

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Accepted Answer

A) True 
 B)False

Question 13

Brooke, who works for a U.S. company, has just been assigned to manage the company's division in Vietnam. She should emphasize team-based projects and group decision making with her new employees.

Accepted Answer

A) True 
 B)False

Question 14

The ____________________ Corrupt Practices Act of 1977 prohibits payments to foreign officials for the purpose of obtaining or retaining business.

Accepted Answer

The answer of The ____________________ Corrupt Practices Act of 1977...

Question 15

Ildiko is a low-context communicator. She is likely to value membership in organizations, groups, and teams.

Accepted Answer

A) True 
 B)False

Question 16

Communicators in ____________________-context cultures, such as those in Japan, China, and Middle Eastern countries, pay attention to more than the words spoken. They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

Accepted Answer

The answer of Communicators in ____________________-context cultures, such as those...

Question 17

What is the least accurate statement about social networking among cultures?

Accepted Answer

A) Social and digital media tends to make introverts more extroverted. 
B) In real life and online, we instinctively tend to gravitate toward people who seem similar to us. 
C) The majority of social media experts agree that Twitter, in particular, offers a rich opportunity for intercultural engagement. 
D) The online environment may deepen feelings of isolation. 
A) Social and digital media tends to make introverts more extroverted. 
B) In real life and online, we instinctively tend to gravitate toward people who seem similar to us. 
C) The majority of social media experts agree that Twitter, in particular, offers a rich opportunity for intercultural engagement. 
D) The online environment may deepen feelings of isolation.

Question 18

Low-context communicators tend to use ____________________ logic to reach conclusions. That is, they proceed from Point A to Point B to Point C and finally arrive at a conclusion.

Accepted Answer

The answer of Low-context communicators tend to use ____________________ logic...

Question 19

Only developed countries have a unique culture and shared background.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

Accepted Answer

A) Are you available for a videoconference on 3/5? 
B) Please get back to me ASAP to set up our meeting. 
C) This agreement between our two companies should be a slam dunk. 
D) We look forward to meeting with you next month. 
A) Are you available for a videoconference on 3/5? 
B) Please get back to me ASAP to set up our meeting. 
C) This agreement between our two companies should be a slam dunk. 
D) We look forward to meeting with you next month.

You are writing a letter to a potential customer in Italy. Which of the following should you include in your letter?

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture.

Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world. What is the best advice you can give him?

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Which of the following statements about context is least accurate?

List and describe five techniques for improving oral communication with intercultural audiences.

A(n) ____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Nonverbal behavior, such as using the "thumbs up" hand gesture, conveys the same meaning in all cultures.

The North American Free ____________________ Agreement has expanded trade among Canada, the United States, and Mexico.

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

What is the best advice for an American businessperson who is traveling to Sweden on business?

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Brooke, who works for a U.S. company, has just been assigned to manage the company's division in Vietnam. She should emphasize team-based projects and group decision making with her new employees.

The ____________________ Corrupt Practices Act of 1977 prohibits payments to foreign officials for the purpose of obtaining or retaining business.

Ildiko is a low-context communicator. She is likely to value membership in organizations, groups, and teams.

Communicators in ____________________-context cultures, such as those in Japan, China, and Middle Eastern countries, pay attention to more than the words spoken. They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

What is the least accurate statement about social networking among cultures?

Low-context communicators tend to use ____________________ logic to reach conclusions. That is, they proceed from Point A to Point B to Point C and finally arrive at a conclusion.

Only developed countries have a unique culture and shared background.

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 3: Intercultural Communication

You are writing a letter to a potential customer in Italy. Which of the following should you include in your letter?

Steven is an analytical, action-oriented person and places great value on business messages that are objective, professional, and efficient. He is most likely part of a(n) ____ culture.

Jake is working for a global consulting firm and will be writing letters to intercultural audiences around the world. What is the best advice you can give him?

Verbal skills in another culture can be mastered with hard work, but appropriate ____________________ behavior, such as eye contact, facial expressions, posture, and gestures, is much harder to learn.

Which of the following statements about context is least accurate?

List and describe five techniques for improving oral communication with intercultural audiences.

A(n) ____________________ is an oversimplified behavioral pattern applied uncritically to groups.

Nonverbal behavior, such as using the "thumbs up" hand gesture, conveys the same meaning in all cultures.

The North American Free ____________________ Agreement has expanded trade among Canada, the United States, and Mexico.

Customers prefer to deal with companies with diverse employees who respect customers' values and reflect the diverse makeup of these customers.

What is the best advice for an American businessperson who is traveling to Sweden on business?

When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.

Brooke, who works for a U.S. company, has just been assigned to manage the company's division in Vietnam. She should emphasize team-based projects and group decision making with her new employees.

The ____________________ Corrupt Practices Act of 1977 prohibits payments to foreign officials for the purpose of obtaining or retaining business.

Ildiko is a low-context communicator. She is likely to value membership in organizations, groups, and teams.

Communicators in ____________________-context cultures, such as those in Japan, China, and Middle Eastern countries, pay attention to more than the words spoken. They emphasize interpersonal relationships, nonverbal expression, physical setting, and social setting.

What is the least accurate statement about social networking among cultures?

Low-context communicators tend to use ____________________ logic to reach conclusions. That is, they proceed from Point A to Point B to Point C and finally arrive at a conclusion.

Only developed countries have a unique culture and shared background.

Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters