Question 1

Which of the following statements about intercultural ethics is most accurate?

Accepted Answer

A) Very few companies that are active in global markets have codes of ethics. 
B) The United States is the least corruptible country worldwide. 
C) Many companies require their employees to take ethics training programs. 
D) Because we now live in a global economy, ethics is not an issue when doing business globally. 
A) Very few companies that are active in global markets have codes of ethics. 
B) The United States is the least corruptible country worldwide. 
C) Many companies require their employees to take ethics training programs. 
D) Because we now live in a global economy, ethics is not an issue when doing business globally.

Question 2

Tamika's family always celebrates Christmas with decorated tree and stockings hung on the fireplace. These holiday decorations are visible symbols of Tamika's cultural background.

Accepted Answer

A) True 
 B)False

Question 3

By tradition, businesspeople in the United States typically place a high value on

Accepted Answer

A) group membership. 
B) individual action and personal responsibility. 
C) being able to avoid saying "no." 
D) relying on context and feelings when making decisions. 
A) group membership. 
B) individual action and personal responsibility. 
C) being able to avoid saying "no." 
D) relying on context and feelings when making decisions.

Question 4

The populations of the United States and Canada can be best described as

Accepted Answer

A) part of a melting pot where people from different ethnic groups blend together. 
B) a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor. 
C) a river of cultures contributing to an ocean of turbulence. 
D) a homogeneous wasteland where everyone looks and acts the same. 
A) part of a melting pot where people from different ethnic groups blend together. 
B) a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor. 
C) a river of cultures contributing to an ocean of turbulence. 
D) a homogeneous wasteland where everyone looks and acts the same.

Question 5

Communicators in high-context cultures

Accepted Answer

A) are more likely to be intuitive and contemplative. 
B) assume that listeners know very little and must be told practically everything. 
C) tend to be logical, analytical, and action oriented. 
D) pay attention to only the spoken or written words. 
A) are more likely to be intuitive and contemplative. 
B) assume that listeners know very little and must be told practically everything. 
C) tend to be logical, analytical, and action oriented. 
D) pay attention to only the spoken or written words.

Question 6

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world. He should learn and use the metric system.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about gender differences in communication is least accurate?

Accepted Answer

A) Women tend to have more attentive eye contact than men. 
B) Men tend to make more expansive gestures than women. 
C) Women tend to talk about more personal issues when engaging in small talk. 
D) Women tend to make more "I" statements; whereas, men make more "we" statements. 
A) Women tend to have more attentive eye contact than men. 
B) Men tend to make more expansive gestures than women. 
C) Women tend to talk about more personal issues when engaging in small talk. 
D) Women tend to make more "I" statements; whereas, men make more "we" statements.

Question 8

Which of the following statements is least accurate?

Accepted Answer

A) To improve tolerance, one must practice empathy. 
B) If a nonnative speaker is struggling to express an idea in English, Americans should help by finishing the sentence for the speaker. 
C) In Asian cultures people deliberately use periods of silence for reflection and contemplation. 
D) Being patient can be a way of exhibiting tolerance. 
A) To improve tolerance, one must practice empathy. 
B) If a nonnative speaker is struggling to express an idea in English, Americans should help by finishing the sentence for the speaker. 
C) In Asian cultures people deliberately use periods of silence for reflection and contemplation. 
D) Being patient can be a way of exhibiting tolerance.

Question 9

U.S. businesses and those of other countries are seeking to expand around the world for many reasons. Which of the following is not one of those reasons?

Accepted Answer

A) Passage of favorable trade agreements 
B) Advances in transportation and communication technologies 
C) An increase in the number of underdeveloped countries 
D) Maturing domestic markets 
A) Passage of favorable trade agreements 
B) Advances in transportation and communication technologies 
C) An increase in the number of underdeveloped countries 
D) Maturing domestic markets

Question 10

Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communication with his colleagues?

Accepted Answer

A) Assume that his colleagues will speak English well because it is so widely used around the world. 
B) Learn how to speak Vietnamese fluently. 
C) Assume that a yes, a nod, or a smile indicates comprehension. 
D) Listen without interrupting. 
A) Assume that his colleagues will speak English well because it is so widely used around the world. 
B) Learn how to speak Vietnamese fluently. 
C) Assume that a yes, a nod, or a smile indicates comprehension. 
D) Listen without interrupting.

Question 11

To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.

Accepted Answer

The answer of To improve tolerance of cultural differences, practice...

Question 12

Diversity makes an organization innovative and creative. Conversely, sameness fosters an absence of critical thinking, which is called ____________.

Accepted Answer

The answer of Diversity makes an organization innovative and creative....

Question 13

Brianna would like to become more culturally competent. What should she do?

Accepted Answer

A) Begin to think of herself as a product of her culture. 
B) Understand that her culture is just one among many. 
C) Be ready to adapt as her environment changes. 
D) Brianna should do all of these. 
A) Begin to think of herself as a product of her culture. 
B) Understand that her culture is just one among many. 
C) Be ready to adapt as her environment changes. 
D) Brianna should do all of these.

Question 14

Soon Lee was born in China and works for a large corporation there. Which of the following is most likely?

Accepted Answer

A) Soon Lee doesn't pay a lot of attention to tradition, ceremony, and social rules. 
B) Soon Lee's office is located two floors above her boss's office. 
C) Soon Lee has no problem speaking up and telling her boss when she disagrees. 
D) Soon Lee shows great deference to her boss because of her boss's position, seniority, and age. 
A) Soon Lee doesn't pay a lot of attention to tradition, ceremony, and social rules. 
B) Soon Lee's office is located two floors above her boss's office. 
C) Soon Lee has no problem speaking up and telling her boss when she disagrees. 
D) Soon Lee shows great deference to her boss because of her boss's position, seniority, and age.

Question 15

A(n) ____________________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

Accepted Answer

The answer of A(n) ____________________ is a stereotype that has...

Question 16

How are new information and communication technologies used to promote globalization?

Accepted Answer

A) New information and communication technologies enable companies to conduct business anytime, anywhere, and with any customer. 
B) High-speed, high-capacity, and relatively low-cost communications have made geographical location virtually irrelevant for many activities and services. 
C) Wireless connectivity, portable electronic devices, teleconferencing, instant messaging, intranets, social media, wikis, and blogs streamline business processes and improve access to critical company information. 
D) All of these choices 
A) New information and communication technologies enable companies to conduct business anytime, anywhere, and with any customer. 
B) High-speed, high-capacity, and relatively low-cost communications have made geographical location virtually irrelevant for many activities and services. 
C) Wireless connectivity, portable electronic devices, teleconferencing, instant messaging, intranets, social media, wikis, and blogs streamline business processes and improve access to critical company information. 
D) All of these choices

Question 17

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

Accepted Answer

A) Sarbanes-Oxley Act of 2002 
B) Foreign Corrupt Practices Act of 1977 
C) USA Patriot Act of 2001 
D) Personal Responsibility and Work Opportunity Act of 1996 
A) Sarbanes-Oxley Act of 2002 
B) Foreign Corrupt Practices Act of 1977 
C) USA Patriot Act of 2001 
D) Personal Responsibility and Work Opportunity Act of 1996

Question 18

According to some intercultural experts, the most important attitude in achieving intercultural competence is

Accepted Answer

A) descriptiveness. 
B) supportiveness. 
C) nonjudgmentalism. 
D) ethnocentrism. 
A) descriptiveness. 
B) supportiveness. 
C) nonjudgmentalism. 
D) ethnocentrism.

Question 19

An example of a country with a high-context culture is

Accepted Answer

A) Germany. 
B) Japan. 
C) Scandinavia. 
D) All of these choices 
A) Germany. 
B) Japan. 
C) Scandinavia. 
D) All of these choices

Question 20

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Laurie understands why her Japanese colleague avoids saying no to her offer.

Accepted Answer

The answer of Because she knows that saving ____________________ is...

Which of the following statements about intercultural ethics is most accurate?

Tamika's family always celebrates Christmas with decorated tree and stockings hung on the fireplace. These holiday decorations are visible symbols of Tamika's cultural background.

By tradition, businesspeople in the United States typically place a high value on

The populations of the United States and Canada can be best described as

Communicators in high-context cultures

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world. He should learn and use the metric system.

Which of the following statements about gender differences in communication is least accurate?

Which of the following statements is least accurate?

U.S. businesses and those of other countries are seeking to expand around the world for many reasons. Which of the following is not one of those reasons?

Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communication with his colleagues?

To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.

Diversity makes an organization innovative and creative. Conversely, sameness fosters an absence of critical thinking, which is called ____________.

Brianna would like to become more culturally competent. What should she do?

Soon Lee was born in China and works for a large corporation there. Which of the following is most likely?

A(n) ____________________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

How are new information and communication technologies used to promote globalization?

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

According to some intercultural experts, the most important attitude in achieving intercultural competence is

An example of a country with a high-context culture is

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Laurie understands why her Japanese colleague avoids saying no to her offer.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

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Exam 3: Intercultural Communication

Which of the following statements about intercultural ethics is most accurate?

Tamika's family always celebrates Christmas with decorated tree and stockings hung on the fireplace. These holiday decorations are visible symbols of Tamika's cultural background.

By tradition, businesspeople in the United States typically place a high value on

The populations of the United States and Canada can be best described as

Communicators in high-context cultures

Chip was hired as a sales rep for a multinational company and will be selling computer products around the world. He should learn and use the metric system.

Which of the following statements about gender differences in communication is least accurate?

Which of the following statements is least accurate?

U.S. businesses and those of other countries are seeking to expand around the world for many reasons. Which of the following is not one of those reasons?

Jackson will be attending a professional conference in Vietnam. What should he do to try to enhance oral communication with his colleagues?

To improve tolerance of cultural differences, practice ____________________, which requires seeing the world through another's eyes.

Diversity makes an organization innovative and creative. Conversely, sameness fosters an absence of critical thinking, which is called ____________.

Brianna would like to become more culturally competent. What should she do?

Soon Lee was born in China and works for a large corporation there. Which of the following is most likely?

A(n) ____________________ is a stereotype that has developed into a rigid attitude and that is based on erroneous beliefs or preconceptions.

How are new information and communication technologies used to promote globalization?

Which of the following U.S. laws is a tool in the domestic anticorruption battle, forbidding off-the-book bribes?

According to some intercultural experts, the most important attitude in achieving intercultural competence is

An example of a country with a high-context culture is

Because she knows that saving ____________________ is an important value in her Japanese counterpart's culture, Laurie understands why her Japanese colleague avoids saying no to her offer.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters