Question 1

______ is the process of systematically planning, organizing, and implementing change.

Accepted Answer

A) Unfreezing 
B) Quality of work life 
C) Transition management 
D) Task redesign 
E) Refreezing 
A) Unfreezing 
B) Quality of work life 
C) Transition management 
D) Task redesign 
E) Refreezing

Question 2

Match the following:
-open communication

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 3

Describe the steps you would take in conducting a survey feedback process.

Accepted Answer

1. Define the objectives: The first step

Question 4

Describe, discuss, and give examples of Lewin's Process Model of planned changed.

Accepted Answer

Lewin's Process Model of planned change

Question 5

The first step in Lewin's Process Model of change is

Accepted Answer

A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static. 
A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static.

Question 6

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Accepted Answer

A) True 
 B)False

Question 7

Match the following:
-overdetermination

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 8

The areas in which the pressures for change appear most powerful involve all of the following EXCEPT:

Accepted Answer

A) people. 
B) technology. 
C) information processing. 
D) competition. 
E) regulation. 
A) people. 
B) technology. 
C) information processing. 
D) competition. 
E) regulation.

Question 9

The third stage of the survey feedback process, _______, involves examining group decision making and communication.

Accepted Answer

The answer of The third stage of the survey feedback...

Question 10

Resistance to change may arise from several ______ and organizational sources.

Accepted Answer

The answer of Resistance to change may arise from several...

Question 11

Who is often acknowledged after a change effort?

Accepted Answer

A) People who were hired once the change began. 
B) People who were hired only after the change had ended. 
C) People who worked hardest to speed up the change. 
D) People who quickly grasped new work assignments. 
E) People who tried to stop it. 
A) People who were hired once the change began. 
B) People who were hired only after the change had ended. 
C) People who worked hardest to speed up the change. 
D) People who quickly grasped new work assignments. 
E) People who tried to stop it.

Question 12

Match the following:
-participation

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 13

Match the following:
-quality of work life

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 14

Refreezing is the process of generating actual change in the organization.

Accepted Answer

A) True 
 B)False

Question 15

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Accepted Answer

A) True 
 B)False

Question 16

The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication, and competition.

Accepted Answer

A) True 
 B)False

Question 17

The _____ change process model emphasizes that change is constantly occurring at various stages within the organization.

Accepted Answer

The answer of The _____ change process model emphasizes that...

Question 18

The process by which people become aware of the need for change is

Accepted Answer

A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static. 
A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static.

Question 19

Task and technological change focuses on

Accepted Answer

A) indirect alteration of jobs. 
B) quality inputs to the process. 
C) the way inputs are transformed into outputs. 
D) broad system-wide changes. 
E) the way standards are created and enforced. 
A) indirect alteration of jobs. 
B) quality inputs to the process. 
C) the way inputs are transformed into outputs. 
D) broad system-wide changes. 
E) the way standards are created and enforced.

Question 20

Describe, discuss, and give examples of the four basic forces for organization change.

Accepted Answer

The four basic forces for organizational

______ is the process of systematically planning, organizing, and implementing change.

Match the following: -open communication

Describe the steps you would take in conducting a survey feedback process.

Describe, discuss, and give examples of Lewin's Process Model of planned changed.

The first step in Lewin's Process Model of change is

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Match the following: -overdetermination

The areas in which the pressures for change appear most powerful involve all of the following EXCEPT:

The third stage of the survey feedback process, _______, involves examining group decision making and communication.

Resistance to change may arise from several ______ and organizational sources.

Who is often acknowledged after a change effort?

Match the following: -participation

Match the following: -quality of work life

Refreezing is the process of generating actual change in the organization.

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication, and competition.

The _____ change process model emphasizes that change is constantly occurring at various stages within the organization.

The process by which people become aware of the need for change is

Task and technological change focuses on

Describe, discuss, and give examples of the four basic forces for organization change.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

______ is the process of systematically planning, organizing, and implementing change.

Match the following: -open communication

Describe the steps you would take in conducting a survey feedback process.

Describe, discuss, and give examples of Lewin's Process Model of planned changed.

The first step in Lewin's Process Model of change is

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Match the following: -overdetermination

The areas in which the pressures for change appear most powerful involve all of the following EXCEPT:

The third stage of the survey feedback process, _______, involves examining group decision making and communication.

Resistance to change may arise from several ______ and organizational sources.

Who is often acknowledged after a change effort?

Match the following: -participation

Match the following: -quality of work life

Refreezing is the process of generating actual change in the organization.

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication, and competition.

The _____ change process model emphasizes that change is constantly occurring at various stages within the organization.

The process by which people become aware of the need for change is

Task and technological change focuses on

Describe, discuss, and give examples of the four basic forces for organization change.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters