Exam 6: Managing Change

Which one of the following techniques for reducing resistance to change assumes that much of the resistance lies in misinformation?

Taking away the employee's opportunity to participate in decisions that affect him/her is one way to relieve work-related stress.

Why do people resist change?

Write a short essay on stress, particularly as it relates to the workplace.

Large organizations have distinct cultures that limit their ability to move into new markets.

Explain why large organizations are less likely to create disruptive innovations.

________ creates expectations that may be hard to reconcile or satisfy.

Changes in work processes, methods, and equipment are a part of ________ changes.

Negotiation involves bringing those affected by change into the decision-making process.

The two metaphors commonly used to describe the two views of the change process are ________.

The unfreezing step of the change process can be thought of as ________.

List a few cultural characteristics that an innovative organization possesses.

Changes in eating habits are a ________ symptom of stress.

Disruptive innovation describes ________

Discuss the four internal factors that cause change in an organization, giving an example of each factor.

________ actively and enthusiastically support new ideas, build support, overcome resistance, and ensure that innovations are implemented.

Explain organizational change and briefly discuss the four types of change.

Cultural change is most likely to take place when ________.

Increasing the numbers of employed women and minorities forces managers to pay attention to what change factor?

The installation of the new equipment at Fred Fryer's Donuts, Inc., is an example of ________.