Exam 6: Managing Change

When the employees express their concern about their bonus checks, which of the following types of forces of change is in play?

When a member of her team offers an "off-the-wall" solution to a team problem, Martina has to contend with what cultural variable?

In the ________ metaphor, change is normal and expected and managing it is a continual process.

Organizations need change because ________.

Alison has an idea for improving the efficiency of her work area. When she approached her supervisor, she was asked to shepherd the idea through the approval, implementation, and evaluations processes. Alison has become a ________.

Cultural change is likely to take place when a dramatic crisis occurs.

________ involves distorting facts to make the change appear more attractive.

Which one of the following is a strategy for managing cultural change?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

One way to lessen stress in a job is to ________.

"If it's not one thing, it's another. We just get used to doing things one way and suddenly that's not good enough anymore. It's a new machine here, a new manager there, changing customer demands-it never ends!" This is an example of ________.

What are the conditions that facilitate cultural change?

Sales are down; unemployment is up. Evergreen Park Homes can no longer support its current level of production. Evergreen is facing a change in ________.

Cameron is expected to produce 550 parts per day, but his machine is capable of only 480. He is also expected to supervise six workers and make sure they have all the materials they need to perform their duties. Cameron is likely to experience ________.

Back2Work is considering replacing the receptionist who answers the phone with an automated answering system. Back2Work should ________ to reduce resistance to this change.

A ________ prevents an individual from doing what he desires.

Which type of change might include a shift from a functional to a product structure?

Outside consultants tend to recommend more cautious changes because they may fear lawsuits if the recommendations turn out badly.

Bullseye, a large discount retailer, discovered it could not compete with the world's largest retailer and has repositioned itself as a more upscale discount department store. This move represents a change in ________.

Structural component changes include ________.