Exam 6: Managing Change

________ is the process of taking a creative idea and turning it into a useful product or work method.

Design thinking can provide a process for ________.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Sensitivity training refers to activities that help team members learn how each member thinks and works.

A ________ personality is characterized by chronic feelings of a sense of time urgency, an excessive competitive drive, and difficulty accepting and enjoying leisure time.

Stress symptoms are grouped under the categories of ________.

One reason people resist change in an organization is that they are afraid their skill set will be obsolete.

Managers offer ________ to employees who want to talk to someone about their problems.

Type B personalities seldom experience the symptoms of stress.

Stress can be caused by personal factors and by job-related factors.

In the "white-water rapids" metaphor of change, change is seen as an occasional disruption in the normal flow of events.

Back2Work succeeded because it offered personalized assistance to its clients-people who had lost jobs-beginning with having a live person answer every phone call. When management proposed an automated answering service with a directory tree ("Press 1 for a company directory", for example), Cathy was concerned the company would lose customers. Cathy's resistance stemmed from her

Business had been humming along just fine until the Great Recession hit. Benton Industries adjusted by laying off employees until the recession ended then hired them back. Then it was back to business as usual. This is an example of ________.

Employees who prefer stability are less likely to try new technology.

An increase in the diversity of his department has led to conflict and animosity. To reduce this and allow his team to become more productive, Lemuel has asked the Human Resources department to provide ________ for his people.

Colin believes his organization could be more profitable if it could respond to customers more quickly so he has decided to remove some management layers and increase the remaining managers' span of control. These would be considered changes in ________.

Creativity refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Edwin would like to increase the level of creativity and innovation in his department. One step he could take would be to ________.

Which of the following is an example of a psychological symptom of stress?

Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.