Exam 6: Managing Change

Which of the following is a physical symptom of stress?

A company that decides to decentralize its sales procedures is managing ________ changes.

Earnest's team works well when given "big picture" goals and allowed to develop ideas without detailed explanations or guidance. This would indicate Earnest's team is ________.

According to Kurt Lewin, increasing the driving forces is a means of ________.

An innovative culture is likely to have ________.

Which one of the following statements is most related to making successful change happen?

When Joshua proposed cross-training his employees so absences and vacations would not pose such a problem in productivity, his employees objected. Their resistance came from their ________.

Managers exclusively play the role of change agents.

Which of the following is a characteristic of a change-capable organization?

During his first year of employment, Arnold saw mostly white male faces in his plant. Now he sees women and men of all ages and ethnicities. Communication has become challenging. Arnold has noticed a change in the ________.

A change capable organization ________.

What organizational development technique involves changing the attitudes, stereotypes, and perceptions that work groups have about each other?

List and explain the techniques for reducing resistance to change.

Manipulation involves the use of direct threats against the resisters.

Which one of the following is true regarding reduction of employee stress?

Darlene is just one of Cameron's "needy" employees who require constant feedback and reassurance. Two other employees bicker constantly. Another one challenges everything Cameron says or does. Cameron is facing ________

If Kelly were to consider enhancing productivity by giving greater authority to her subordinates and increasing formalization, she would be considering ________ changes.

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________.

Bob is the noon manager at a fast-food hamburger restaurant. As soon as he saw the bus pull into the parking lot, he ordered the cooks to put down as many patties as the grill would hold and shifted his people around so every cash register was open. Bob's response was ________.

A disadvantage of coercion is that it may be illegal and may undermine the change agent's credibility.