Exam 6: Managing Change

Technological changes usually involve the introduction of ________.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

________ is a method of changing behavior through unstructured group interaction.

The Sarbanes-Oxley Act is an example of which of the following forces of change?

Which of the following is a favorable condition that will facilitate a cultural change?

Lewin's three-step process is consistent with the ________ theory of organizational change.

________ involves bringing individuals directly affected by the proposed change into the decision-making process.

Outside consultants are more likely to initiate ________ organizational changes than insiders are.

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

Employers believe the main reason people leave their jobs is stress.

The term skunk works refers to________.

When the Pinto cars made by Ford were increasingly involved in fatal rear-crash accidents, Ford officials made a decision to discontinue that model. Their decision was a(n) ________ change.

Which one of the following would be considered a sustaining innovation?

Which one of the following represents a change in technology?

A realistic job preview during the selection process minimizes stress by reducing task overload.

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

How can managers increase the likelihood of making change happen successfully?

Design thinking can do for innovation what TQM did for quality.

Which one of the following techniques for reducing resistance to change includes employee counseling, therapy, new skills training, or a short paid leave of absence.

Which of the following is an example of a cultural variable that fosters innovation?