Question 1

What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit to outside judgment?

Accepted Answer

A)  mediation 
B)  arbitration 
C)  strikebreaker 
D)  impasse 
E)  picketing 
A)  mediation 
B)  arbitration 
C)  strikebreaker 
D)  impasse 
E)  picketing

Question 2

The enforcement of equal opportunity legislation is handled by two agencies, the EEOC and OFCCP.

Accepted Answer

A) True 
 B)False

Question 3

Which term refers to the situation in which middle managers are rewarded for especially productive output, such as for producing earnings that significantly exceed the cost of bonuses?

Accepted Answer

A)  wage inflation 
B)  a merit salary system 
C)  a gainsharing plan 
D)  pay for performance 
E)  salary sacrifice 
A)  wage inflation 
B)  a merit salary system 
C)  a gainsharing plan 
D)  pay for performance 
E)  salary sacrifice

Question 4

Workers such as computer scientists, engineers, and game developers who typically require extensive and highly specialize training are known as what?

Accepted Answer

A)  technical workers 
B)  knowledge workers 
C)  contingent workers 
D)  labor relation workers 
E)  union workers 
A)  technical workers 
B)  knowledge workers 
C)  contingent workers 
D)  labor relation workers 
E)  union workers

Question 5

How do organizations develop workers' skills?

Accepted Answer

The firm must acquaint new employees wit

Question 6

A large clothing retailer, Finch Line, has recently expanded but is having problems retaining experienced staff, despite paying salaries that are above industry averages. Which strategy would best support the HR manager's initiative to decrease the rate of turnover of the company's experienced staff?

Accepted Answer

A)  offering employees a structured path to promotion 
B)  offering across-the-board pay increases to all employees 
C)  making cost-of-living adjustments in employees' wages 
D)  offering staff more money for better performance 
E)  evaluating staff expectations as they relate to management goals 
A)  offering employees a structured path to promotion 
B)  offering across-the-board pay increases to all employees 
C)  making cost-of-living adjustments in employees' wages 
D)  offering staff more money for better performance 
E)  evaluating staff expectations as they relate to management goals

Question 7

Which of the following, if True, would MOST support the CEO's position that the firm is basically healthy?

Accepted Answer

A)  Sales have declined proportionally less than those of Crescendo's competitors. 
B)  Supervisors report few complaints coming from their subordinates. 
C)  With the economy improving, the firm is beginning to turn a profit. 
D)  It has been easy to replace the positions that have come open. 
E)  The company has always rewarded its top performers in each division. 
A)  Sales have declined proportionally less than those of Crescendo's competitors. 
B)  Supervisors report few complaints coming from their subordinates. 
C)  With the economy improving, the firm is beginning to turn a profit. 
D)  It has been easy to replace the positions that have come open. 
E)  The company has always rewarded its top performers in each division.

Question 8

Which of the following, if True, would MOST strongly support changing who is responsible for performance appraisals at Foothill?

Accepted Answer

A)  The supervisors carrying out appraisals were all assigned to Foothill's central location, even though most of the employees they evaluated were at branches. 
B)  The web-based performance appraisal software already used by Cashcorp allows employees to do self-evaluations. 
C)  Cashcorp has a more detailed and clearer set of corporate objectives than Foothill used in appraisals. 
D)  Industry-wide research shows that peer appraisal has a more direct impact on employees than supervisor appraisal. 
E)  A regional news report claimed that Cashcorp was prepared to trim the Foothill workforce by up to 30 percent. 
A)  The supervisors carrying out appraisals were all assigned to Foothill's central location, even though most of the employees they evaluated were at branches. 
B)  The web-based performance appraisal software already used by Cashcorp allows employees to do self-evaluations. 
C)  Cashcorp has a more detailed and clearer set of corporate objectives than Foothill used in appraisals. 
D)  Industry-wide research shows that peer appraisal has a more direct impact on employees than supervisor appraisal. 
E)  A regional news report claimed that Cashcorp was prepared to trim the Foothill workforce by up to 30 percent.

Question 9

It quickly becomes apparent that there is no medical consensus over whether a disputed pesticide causes long-term medical effects, when used according to directions. Management therefore does not want to discontinue use of the pesticide, as replacing it would be costly. However, it proposes to provide more detailed instructions to avoid misuse of the compound, and to train all workers thoroughly. If the union reps are not satisfied, which of the following would be their most productive next step?

Accepted Answer

A)  Threaten a strike if the compound is not removed from use at the greenhouse. 
B)  Concede the point to management and move on to more difficult issues. 
C)  Form a joint subcommittee made up of management and union members, to study the issue more thoroughly. 
D)  Organize a boycott among nurseries and garden centers that deal with the greenhouse. 
E)  Refuse to meet with management negotiators until the union demand is met. 
A)  Threaten a strike if the compound is not removed from use at the greenhouse. 
B)  Concede the point to management and move on to more difficult issues. 
C)  Form a joint subcommittee made up of management and union members, to study the issue more thoroughly. 
D)  Organize a boycott among nurseries and garden centers that deal with the greenhouse. 
E)  Refuse to meet with management negotiators until the union demand is met.

Question 10

Which of the following outlines the duties of a job, its working conditions, and the tools, materials, and equipment used to perform it?

Accepted Answer

A)  job advertisement 
B)  job specification 
C)  job description 
D)  job analysis 
E)  job report 
A)  job advertisement 
B)  job specification 
C)  job description 
D)  job analysis 
E)  job report

Question 11

If Super TV Channel 6 is unable to come to agreement with the engineers, how might a third party assist in the process?

Accepted Answer

Third party intervention might come in t

Question 12

When selecting someone to hire, the first step in selection is usually asking the candidate to take a test.

Accepted Answer

A) True 
 B)False

Question 13

What are the two common tools used by labor in union contracts to secure wage increases? Explain.

Accepted Answer

First, a cost-of-living adjustment (COLA

Question 14

Which of the following, if True, would most strongly support the Domino Grace CEO's argument?

Accepted Answer

A)  The current proposal calls for all Kryptos employees with outstanding benefit packages to keep them in the merged company. 
B)  Shareholders of Domino Grace tend to support the merger. 
C)  According to the charters of both companies, any savings from reducing benefits would be recorded in a post-merger report. 
D)  A recent economic downturn has reduced the ability of many in the financial services industry to find new jobs. 
E)  Kryptos provides paths to advancement that are faster than those offered by most companies in the industry. 
A)  The current proposal calls for all Kryptos employees with outstanding benefit packages to keep them in the merged company. 
B)  Shareholders of Domino Grace tend to support the merger. 
C)  According to the charters of both companies, any savings from reducing benefits would be recorded in a post-merger report. 
D)  A recent economic downturn has reduced the ability of many in the financial services industry to find new jobs. 
E)  Kryptos provides paths to advancement that are faster than those offered by most companies in the industry.

Question 15

Distinguish between internal and external recruiting.

Accepted Answer

Internal recruiting means considering pr

Question 16

Jane, a supervisor, has offered George, a subordinate, a raise and promotion in exchange for a sexual relationship. What type of harassment is this offer an example of?

Accepted Answer

A)  quid pro quo 
B)  hostile work environment 
C)  employment at will 
D)  reverse 
E)  financial 
A)  quid pro quo 
B)  hostile work environment 
C)  employment at will 
D)  reverse 
E)  financial

Question 17

When forecasting the internal supply of labor, planners must rely on information from sources such as government reports and figures supplied by colleges on the number of students in major fields.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is considered the starting point of effective human resource management?

Accepted Answer

A)  external staffing 
B)  recruitment 
C)  planning 
D)  financing 
E)  compensation 
A)  external staffing 
B)  recruitment 
C)  planning 
D)  financing 
E)  compensation

Question 19

In spite of employment at will, employees may not be fired for filing workers' compensation claims.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following, if True, would most weaken the Domino Grace CEO's argument?

Accepted Answer

A)  Kryptos' stable finances offer outstanding long-term stability. 
B)  Both Domino Grace and Kryptos use a variety of tools to communicate their corporate cultures, such as stories, awards, and special employee-only events. 
C)  Kryptos' latest offer involves paying a higher price to Domino Grace shareholders if the combined company adopts Kryptos' benefits policy. 
D)  Domino Grace divisions are assigned based on the customers they serve, and not functional areas. 
E)  Kryptos has announced that it would follow Domino Grace's policies for attracting and retaining talent. 
A)  Kryptos' stable finances offer outstanding long-term stability. 
B)  Both Domino Grace and Kryptos use a variety of tools to communicate their corporate cultures, such as stories, awards, and special employee-only events. 
C)  Kryptos' latest offer involves paying a higher price to Domino Grace shareholders if the combined company adopts Kryptos' benefits policy. 
D)  Domino Grace divisions are assigned based on the customers they serve, and not functional areas. 
E)  Kryptos has announced that it would follow Domino Grace's policies for attracting and retaining talent.

What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit to outside judgment?

The enforcement of equal opportunity legislation is handled by two agencies, the EEOC and OFCCP.

Which term refers to the situation in which middle managers are rewarded for especially productive output, such as for producing earnings that significantly exceed the cost of bonuses?

Workers such as computer scientists, engineers, and game developers who typically require extensive and highly specialize training are known as what?

How do organizations develop workers' skills?

Which of the following, if True, would MOST support the CEO's position that the firm is basically healthy?

Which of the following, if True, would MOST strongly support changing who is responsible for performance appraisals at Foothill?

Which of the following outlines the duties of a job, its working conditions, and the tools, materials, and equipment used to perform it?

If Super TV Channel 6 is unable to come to agreement with the engineers, how might a third party assist in the process?

When selecting someone to hire, the first step in selection is usually asking the candidate to take a test.

What are the two common tools used by labor in union contracts to secure wage increases? Explain.

Which of the following, if True, would most strongly support the Domino Grace CEO's argument?

Distinguish between internal and external recruiting.

Jane, a supervisor, has offered George, a subordinate, a raise and promotion in exchange for a sexual relationship. What type of harassment is this offer an example of?

When forecasting the internal supply of labor, planners must rely on information from sources such as government reports and figures supplied by colleges on the number of students in major fields.

Which of the following is considered the starting point of effective human resource management?

In spite of employment at will, employees may not be fired for filing workers' compensation claims.

Which of the following, if True, would most weaken the Domino Grace CEO's argument?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Employee Behavior and Motivation

Leadership and Decision Making

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 10: Human Resource Management and Labor Relations

What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit to outside judgment?

The enforcement of equal opportunity legislation is handled by two agencies, the EEOC and OFCCP.

Which term refers to the situation in which middle managers are rewarded for especially productive output, such as for producing earnings that significantly exceed the cost of bonuses?

Workers such as computer scientists, engineers, and game developers who typically require extensive and highly specialize training are known as what?

How do organizations develop workers' skills?

Which of the following, if True, would MOST support the CEO's position that the firm is basically healthy?

Which of the following, if True, would MOST strongly support changing who is responsible for performance appraisals at Foothill?

Which of the following outlines the duties of a job, its working conditions, and the tools, materials, and equipment used to perform it?

If Super TV Channel 6 is unable to come to agreement with the engineers, how might a third party assist in the process?

When selecting someone to hire, the first step in selection is usually asking the candidate to take a test.

What are the two common tools used by labor in union contracts to secure wage increases? Explain.

Which of the following, if True, would most strongly support the Domino Grace CEO's argument?

Distinguish between internal and external recruiting.

Jane, a supervisor, has offered George, a subordinate, a raise and promotion in exchange for a sexual relationship. What type of harassment is this offer an example of?

When forecasting the internal supply of labor, planners must rely on information from sources such as government reports and figures supplied by colleges on the number of students in major fields.

Which of the following is considered the starting point of effective human resource management?

In spite of employment at will, employees may not be fired for filing workers' compensation claims.

Which of the following, if True, would most weaken the Domino Grace CEO's argument?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Employee Behavior and Motivation

Leadership and Decision Making

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters