Question 1

Which of the following is a component of materials management?

Accepted Answer

A)  promotion 
B)  distribution 
C)  marketing 
D)  warehousing 
E)  sales 
A)  promotion 
B)  distribution 
C)  marketing 
D)  warehousing 
E)  sales D

Question 2

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.

Accepted Answer

A) True 
 B)False  True

Question 3

ISO 14000 may result in a recycling program at a company.

Accepted Answer

A) True 
 B)False  True

Question 4

In a low-contact system, the customer must be a part of the system to receive the service.

Accepted Answer

A) True 
 B)False

Question 5

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Accepted Answer

While outsourcing has usually been profi

Question 6

Each stage in the supply chain adds value for the final customer.

Accepted Answer

A) True 
 B)False

Question 7

Describe two alternatives for production facility layouts.

Accepted Answer

In a custom-products layout, equipment a

Question 8

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

Accepted Answer

A)  quality control system 
B)  process control system 
C)  just-in-time production 
D)  standardized production 
E)  custom-products production 
A)  quality control system 
B)  process control system 
C)  just-in-time production 
D)  standardized production 
E)  custom-products production

Question 9

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

Accepted Answer

A)  quality reliability analysis 
B)  benchmarking 
C)  performance quality analysis 
D)  competitive product analysis 
E)  quality outsourcing 
A)  quality reliability analysis 
B)  benchmarking 
C)  performance quality analysis 
D)  competitive product analysis 
E)  quality outsourcing

Question 10

3M uses which strategy for attracting customers?

Accepted Answer

A)  quality 
B)  low-cost 
C)  dependability 
D)  flexibility 
E)  consistency 
A)  quality 
B)  low-cost 
C)  dependability 
D)  flexibility 
E)  consistency

Question 11

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Accepted Answer

A)  product 
B)  custom-products 
C)  same-steps 
D)  hybrid 
E)  make-to-stock 
A)  product 
B)  custom-products 
C)  same-steps 
D)  hybrid 
E)  make-to-stock

Question 12

Firms that make only tangible products are engaged in goods production.

Accepted Answer

A) True 
 B)False

Question 13

How does outsourcing affect global supply chain management?

Accepted Answer

Outsourcing is the strategy of paying su

Question 14

According to the text, to ensure that truckloads of merchandise flow quickly to stores, Wal-Mart distribution centers are located near the hundreds of stores that they supply, not near the companies that supply them.

Accepted Answer

A) True 
 B)False

Question 15

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following best describes competitive product analysis?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the process by which a company analyzes a different company's products to identify desirable improvements 
D)  the sum of all activities involved in getting a high-quality product into the marketplace. 
E)  examining a product to improve its form utility 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the process by which a company analyzes a different company's products to identify desirable improvements 
D)  the sum of all activities involved in getting a high-quality product into the marketplace. 
E)  examining a product to improve its form utility

Question 17

Which term refers to how well a product does what it is supposed to do?

Accepted Answer

A)  capacity 
B)  consistency 
C)  reliability 
D)  performance 
E)  quality control 
A)  capacity 
B)  consistency 
C)  reliability 
D)  performance 
E)  quality control

Question 18

Which of the following, if True, would weaken the CEO's position?

Accepted Answer

A)  The iffy reputation of the area in which the strip mall is located would make the business's current employees uneasy about their safety at work, which would lead to increased turnover in staff. 
B)  The lower cost of living in the new neighborhood would make it easier to hire employees willing to accept lower salaries. 
C)  Video games sales, after several years of increases, have reached a plateau and are unlikely to show further growth in the next few years. 
D)  The strip mall has no other current vacancies. 
E)  The current staff has been stable for several years and is well versed in details of video games and other specialty items. 
A)  The iffy reputation of the area in which the strip mall is located would make the business's current employees uneasy about their safety at work, which would lead to increased turnover in staff. 
B)  The lower cost of living in the new neighborhood would make it easier to hire employees willing to accept lower salaries. 
C)  Video games sales, after several years of increases, have reached a plateau and are unlikely to show further growth in the next few years. 
D)  The strip mall has no other current vacancies. 
E)  The current staff has been stable for several years and is well versed in details of video games and other specialty items.

Question 19

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

Accepted Answer

A)  Many factors other than software programming are required for market success. 
B)  It sets up a goal that is unattainable. 
C)  It underestimates the effect that good software programming can have on the customer's experience. 
D)  It would require the company to change its current approach to evaluating software programmers. 
E)  It fails to establish a goal that requires any significant effort to achieve. 
A)  Many factors other than software programming are required for market success. 
B)  It sets up a goal that is unattainable. 
C)  It underestimates the effect that good software programming can have on the customer's experience. 
D)  It would require the company to change its current approach to evaluating software programmers. 
E)  It fails to establish a goal that requires any significant effort to achieve.

Question 20

Which of the following is patterned after the successful Japanese concept of quality circles?

Accepted Answer

A)  supply chain management 
B)  quality improvement team 
C)  total quality management 
D)  quality ownership 
E)  value-added analysis 
A)  supply chain management 
B)  quality improvement team 
C)  total quality management 
D)  quality ownership 
E)  value-added analysis

Which of the following is a component of materials management?

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.

ISO 14000 may result in a recycling program at a company.

In a low-contact system, the customer must be a part of the system to receive the service.

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Each stage in the supply chain adds value for the final customer.

Describe two alternatives for production facility layouts.

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

3M uses which strategy for attracting customers?

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Firms that make only tangible products are engaged in goods production.

How does outsourcing affect global supply chain management?

According to the text, to ensure that truckloads of merchandise flow quickly to stores, Wal-Mart distribution centers are located near the hundreds of stores that they supply, not near the companies that supply them.

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Which of the following best describes competitive product analysis?

Which term refers to how well a product does what it is supposed to do?

Which of the following, if True, would weaken the CEO's position?

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

Which of the following is patterned after the successful Japanese concept of quality circles?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

Which of the following is a component of materials management?

The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.

ISO 14000 may result in a recycling program at a company.

In a low-contact system, the customer must be a part of the system to receive the service.

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

Each stage in the supply chain adds value for the final customer.

Describe two alternatives for production facility layouts.

What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage?

What name is given to the process by which a company analyzes another company's product to identify desirable improvements in its own product?

3M uses which strategy for attracting customers?

Machine, woodworking, and dry cleaning shops typically use which type of layout?

Firms that make only tangible products are engaged in goods production.

How does outsourcing affect global supply chain management?

According to the text, to ensure that truckloads of merchandise flow quickly to stores, Wal-Mart distribution centers are located near the hundreds of stores that they supply, not near the companies that supply them.

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Which of the following best describes competitive product analysis?

Which term refers to how well a product does what it is supposed to do?

Which of the following, if True, would weaken the CEO's position?

The choice to use only Measurement Strategy Gamma would be vulnerable to criticism in what way?

Which of the following is patterned after the successful Japanese concept of quality circles?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters