Question 1

Which of these behaviors best indicates good organizational citizenship?

Accepted Answer

A)  being willing to help new employees 
B)  asking for a pay raise 
C)  meeting job performance standards 
D)  keeping regular hours 
E)  using office supplies for business use 
A)  being willing to help new employees 
B)  asking for a pay raise 
C)  meeting job performance standards 
D)  keeping regular hours 
E)  using office supplies for business use

Question 2

According to expectancy theory, people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining.

Accepted Answer

A) True 
 B)False

Question 3

How can teams lead to higher levels of employee motivation and satisfaction in smaller firms?

Accepted Answer

They help employees make decisions more

Question 4

According to the classical theory of motivation, attention from the supervisor is more of a motivator than money.

Accepted Answer

A) True 
 B)False

Question 5

How can managers minimize the chance of workplace violence?

Accepted Answer

Managers can minimize the chance of work

Question 6

Which of the following aspects of the psychological contract is provided by the employee?

Accepted Answer

A)  benefits 
B)  pay 
C)  skills 
D)  security 
E)  status 
A)  benefits 
B)  pay 
C)  skills 
D)  security 
E)  status

Question 7

Which of the following is assumed by the manager?

Accepted Answer

A)  The meetings would be more effective if they were held once a week. 
B)  The staff meetings are not the cause of the workers' bad moods. 
C)  If the workers make valuable contributions, then the meetings will be successful. 
D)  Successful meetings will be an important contributor to the success of the organization. 
E)  The workers' moods will be more positive at 10 am than at any other time of the day. 
A)  The meetings would be more effective if they were held once a week. 
B)  The staff meetings are not the cause of the workers' bad moods. 
C)  If the workers make valuable contributions, then the meetings will be successful. 
D)  Successful meetings will be an important contributor to the success of the organization. 
E)  The workers' moods will be more positive at 10 am than at any other time of the day.

Question 8

If the manager's statements are all True, which of the following must also be True?

Accepted Answer

A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting. 
A)  If the employees make valuable contributions during a staff meeting, then that meeting will be successful. 
B)  If the employees are in positive moods during a staff meeting, then that meeting will be successful. 
C)  If the employees did not make valuable contributions during a staff meeting, then they must have been in negative moods. 
D)  If the employees do not make valuable contributions during a staff meeting, then that staff meeting cannot be successful. 
E)  If the employees are not in positive moods during a staff meeting, then they will not make valuable contributions during that staff meeting.

Question 9

Alexus, a manager, decides to increase the morale of his team by giving more conspicuous praise for work done well. Which of the following, if True, would likely make this strategy ineffective?

Accepted Answer

A)  Alexus's employees are already receiving effective praise from their co-workers. 
B)  Alexus's employees feel that their salaries are below industry standard. 
C)  Alexus's employees feel that they are not living up to their full potential. 
D)  Alexus's employees are already being paid very well by industry standards. 
E)  Alexus's employees indicate that they are satisfied with their physical working environment. 
A)  Alexus's employees are already receiving effective praise from their co-workers. 
B)  Alexus's employees feel that their salaries are below industry standard. 
C)  Alexus's employees feel that they are not living up to their full potential. 
D)  Alexus's employees are already being paid very well by industry standards. 
E)  Alexus's employees indicate that they are satisfied with their physical working environment.

Question 10

The use of teams can increase motivation and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

Balancing anxiety, fear, and anger so that they do not overly interfere with getting things accomplished is a part of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 12

Consider the following argument: Marcia's command skills rely on her ability to get to know what makes people "tick" and thereby communicate well with them; she has to rely on this ability, without which effectively leading people in any manner would not be possible. Which of the following, if True, would strengthen this argument?

Accepted Answer

A)  Marcia can quickly train new employees on company best practices and get them started on their work. 
B)  Marcia relies on a small group of trusted colleagues to keep abreast of industry best-practices. 
C)  Employees have reported that they feel that Marcia listens well and that she "gets" where they are coming from. 
D)  Marcia's employees indicate that she tends to not spend much one-on-one time with them personally. 
E)  Marcia's immediate superior likes to be able to get to know each of Marcia's employees personally. 
A)  Marcia can quickly train new employees on company best practices and get them started on their work. 
B)  Marcia relies on a small group of trusted colleagues to keep abreast of industry best-practices. 
C)  Employees have reported that they feel that Marcia listens well and that she "gets" where they are coming from. 
D)  Marcia's employees indicate that she tends to not spend much one-on-one time with them personally. 
E)  Marcia's immediate superior likes to be able to get to know each of Marcia's employees personally.

Question 13

An employee with a low level of social skills would be unlikely to do which of the following?

Accepted Answer

A)  be very detail oriented 
B)  circulate a get-well card 
C)  produce creative work 
D)  work well independently 
E)  track milestones effectively 
A)  be very detail oriented 
B)  circulate a get-well card 
C)  produce creative work 
D)  work well independently 
E)  track milestones effectively

Question 14

If it were possible to qualify for membership in the "excellence club" by completing a new product deal worth over $1,000,000, then which of the following business developers would have met all of his or her annual goals?

Accepted Answer

A)  Ali, who did not complete any deal worth over $1,000,000 but generated more dollars in sales than he did last year. 
B)  Yero, who completed more new product deals worth over $1,000,000 than any other business developer. 
C)  Kelly, who qualified for the "excellence club" and completed a new product deal worth over $1,000,000. 
D)  Shelly, who did not place in the top ten percent in terms of the dollar value of the deals completed, completed a new product deal worth over $1,000,000 and generated more dollars in sales than she did last year. 
E)  Bobby, who did not qualify for the "excellence club," completed a deal worth over $1,000,000, and generated more dollars in sales than he did last year. 
A)  Ali, who did not complete any deal worth over $1,000,000 but generated more dollars in sales than he did last year. 
B)  Yero, who completed more new product deals worth over $1,000,000 than any other business developer. 
C)  Kelly, who qualified for the "excellence club" and completed a new product deal worth over $1,000,000. 
D)  Shelly, who did not place in the top ten percent in terms of the dollar value of the deals completed, completed a new product deal worth over $1,000,000 and generated more dollars in sales than she did last year. 
E)  Bobby, who did not qualify for the "excellence club," completed a deal worth over $1,000,000, and generated more dollars in sales than he did last year.

Question 15

Contrast Theory X and Theory Y.

Accepted Answer

Theory X carries the assumption that peo

Question 16

Which is an example of a modified work schedule?

Accepted Answer

A)  job sharing 
B)  job redesign 
C)  job rotation 
D)  job enrichment 
E)  job elimination 
A)  job sharing 
B)  job redesign 
C)  job rotation 
D)  job enrichment 
E)  job elimination

Question 17

Discuss the potential benefits to the employer from a flextime program.

Accepted Answer

Employers implementing flextime programs

Question 18

Macmoo's compensation structure is based on which of the following principles?

Accepted Answer

A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy. 
A)  People will act to accomplish a goal when they have a stake in the accomplishment of that goal. 
B)  An incentive structure should be as simple as possible. 
C)  An incentive structure is more effective when it encourages people to act in ways that benefit society in general as well as themselves. 
D)  Compensation policies should always follow the specific requirements of all applicable laws. 
E)  People will be more likely to follow a policy when they have had some input into the creation of that policy.

Question 19

The incentive plan is based on which assumption?

Accepted Answer

A)  In comparison to other Macmoo employees, Macmoo salespeople are less interested in the overall success of the company. 
B)  Macmoo salespeople believe that they can have a significant effect on the overall performance of the company. 
C)  In the past, Macmoo salespeople have not consistently acted in the best interests of the company. 
D)  The only effective way to motivate employees is through financial incentives. 
E)  Macmoo employees are similar to other salespeople in the industry. 
A)  In comparison to other Macmoo employees, Macmoo salespeople are less interested in the overall success of the company. 
B)  Macmoo salespeople believe that they can have a significant effect on the overall performance of the company. 
C)  In the past, Macmoo salespeople have not consistently acted in the best interests of the company. 
D)  The only effective way to motivate employees is through financial incentives. 
E)  Macmoo employees are similar to other salespeople in the industry.

Question 20

With job rotation, conventional office space is redesigned to accommodate jobs that are less dependent on assigned spaces.

Accepted Answer

A) True 
 B)False

Which of these behaviors best indicates good organizational citizenship?

According to expectancy theory, people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining.

How can teams lead to higher levels of employee motivation and satisfaction in smaller firms?

According to the classical theory of motivation, attention from the supervisor is more of a motivator than money.

How can managers minimize the chance of workplace violence?

Which of the following aspects of the psychological contract is provided by the employee?

Which of the following is assumed by the manager?

If the manager's statements are all True, which of the following must also be True?

Alexus, a manager, decides to increase the morale of his team by giving more conspicuous praise for work done well. Which of the following, if True, would likely make this strategy ineffective?

The use of teams can increase motivation and job satisfaction.

Balancing anxiety, fear, and anger so that they do not overly interfere with getting things accomplished is a part of emotional intelligence.

An employee with a low level of social skills would be unlikely to do which of the following?

If it were possible to qualify for membership in the "excellence club" by completing a new product deal worth over $1,000,000, then which of the following business developers would have met all of his or her annual goals?

Contrast Theory X and Theory Y.

Which is an example of a modified work schedule?

Discuss the potential benefits to the employer from a flextime program.

Macmoo's compensation structure is based on which of the following principles?

The incentive plan is based on which assumption?

With job rotation, conventional office space is redesigned to accommodate jobs that are less dependent on assigned spaces.

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 8: Employee Behavior and Motivation

Which of these behaviors best indicates good organizational citizenship?

According to expectancy theory, people are motivated to work toward rewards that they want and that they believe they have a reasonable chance of obtaining.

How can teams lead to higher levels of employee motivation and satisfaction in smaller firms?

According to the classical theory of motivation, attention from the supervisor is more of a motivator than money.

How can managers minimize the chance of workplace violence?

Which of the following aspects of the psychological contract is provided by the employee?

Which of the following is assumed by the manager?

If the manager's statements are all True, which of the following must also be True?

Alexus, a manager, decides to increase the morale of his team by giving more conspicuous praise for work done well. Which of the following, if True, would likely make this strategy ineffective?

The use of teams can increase motivation and job satisfaction.

Balancing anxiety, fear, and anger so that they do not overly interfere with getting things accomplished is a part of emotional intelligence.

An employee with a low level of social skills would be unlikely to do which of the following?

If it were possible to qualify for membership in the "excellence club" by completing a new product deal worth over $1,000,000, then which of the following business developers would have met all of his or her annual goals?

Contrast Theory X and Theory Y.

Which is an example of a modified work schedule?

Discuss the potential benefits to the employer from a flextime program.

Macmoo's compensation structure is based on which of the following principles?

The incentive plan is based on which assumption?

With job rotation, conventional office space is redesigned to accommodate jobs that are less dependent on assigned spaces.

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Operations Management and Quality

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters