Question 1

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Accepted Answer

A)  Work team effectiveness 
B)  Team processes 
C)  Organizational context 
D)  Team composition 
E)  Team characteristics 
A)  Work team effectiveness 
B)  Team processes 
C)  Organizational context 
D)  Team composition 
E)  Team characteristics

Question 2

Norms begin to develop in the first interactions among members of a new team.

Accepted Answer

A) True 
 B)False

Question 3

Negotiation is used when a conflict is formalized, such as between a union and management.

Accepted Answer

A) True 
 B)False

Question 4

__________ is a collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

Integrativ

Question 5

Which of the following is more common in large teams?

Accepted Answer

A)  Member satisfaction 
B)  The development of subgroups 
C)  Agreement 
D)  Commitment 
E)  All of these 
A)  Member satisfaction 
B)  The development of subgroups 
C)  Agreement 
D)  Commitment 
E)  All of these

Question 6

In the adjourning stage of team development, task performance is not a top priority.

Accepted Answer

A) True 
 B)False

Question 7

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

Accepted Answer

A)  She should waste little time; get the team focused on the task. 
B)  She should help the team clarify roles and responsibilities. 
C)  She should allow time for team members to get acquainted with one another and encourage them to engage in informal social interaction. 
D)  She should help the team clarify team norms and values. 
E)  None of these 
A)  She should waste little time; get the team focused on the task. 
B)  She should help the team clarify roles and responsibilities. 
C)  She should allow time for team members to get acquainted with one another and encourage them to engage in informal social interaction. 
D)  She should help the team clarify team norms and values. 
E)  None of these

Question 8

__________ typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

Accepted Answer

The answer of __________ typically consist of 5 to 20...

Question 9

__________ pertains to the team's ability to meet the personal needs of its members and hence maintain their membership and commitment.

Accepted Answer

The answer of __________ pertains to the team's ability to...

Question 10

Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation?

Accepted Answer

A)  Separate the people from the problem 
B)  Focus on underlying interests, not current demands 
C)  Listen and ask questions 
D)  Insist that results be based on objective standards 
E)  Keep the demands at the center 
A)  Separate the people from the problem 
B)  Focus on underlying interests, not current demands 
C)  Listen and ask questions 
D)  Insist that results be based on objective standards 
E)  Keep the demands at the center

Question 11

__________ refers to an antagonistic interaction in which one party attempts to block the intentions or goals of another.

Accepted Answer

The answer of __________ refers to an antagonistic interaction in...

Question 12

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Accepted Answer

A) True 
 B)False

Question 13

People who adopt a __________ role support team members' emotional needs and help strengthen the social entity.

Accepted Answer

A)  task specialist 
B)  energizer 
C)  nonparticipator 
D)  socioemotional 
E)  coordinator 
A)  task specialist 
B)  energizer 
C)  nonparticipator 
D)  socioemotional 
E)  coordinator

Question 14

A team is a unit of people who interact and coordinate their work toward a common goal. Relate one of your own personal experiences of working as part of a team (perhaps in school, in sports, or at work), and use that example to illustrate the value of teams in the modern workplace and how managers can build teams for a competitive advantage.

Accepted Answer

Teams provide many benefits to organizat

Question 15

Common types of teams in organizations are __________ and __________.

Accepted Answer

A)  vertical; diagonal 
B)  task; self-managed 
C)  functional; cross-functional 
D)  social; virtual 
E)  official; social 
A)  vertical; diagonal 
B)  task; self-managed 
C)  functional; cross-functional 
D)  social; virtual 
E)  official; social

Question 16

List and briefly describe the four primary ways of expressing conflict.

Accepted Answer

•High directness–high intensity. A perso

Question 17

Individual personalities emerge during the performing stage.

Accepted Answer

A) True 
 B)False

Question 18

Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small, six-member production team. Malcolm is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-As part of his management training in team building, Malcolm is learning about the different styles of handling conflict. To be an effective team member when conflict arises, Malcolm should:

Accepted Answer

A)  use the dominating style when an issue is more important to others than to himself. 
B)  use the accommodating style when a disruption would be costly. 
C)  use the compromising style when maintaining harmony is especially important. 
D)  use the collaborating style in all instances of conflict. 
E)  vary his style of handling conflict to fit the specific situation. 
A)  use the dominating style when an issue is more important to others than to himself. 
B)  use the accommodating style when a disruption would be costly. 
C)  use the compromising style when maintaining harmony is especially important. 
D)  use the collaborating style in all instances of conflict. 
E)  vary his style of handling conflict to fit the specific situation.

Question 19

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Accepted Answer

A) True 
 B)False

Question 20

__________ refers to the stage of team development in which conflicts are resolved and team harmony and unity emerge.

Accepted Answer

The answer of __________ refers to the stage of team...

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Norms begin to develop in the first interactions among members of a new team.

Negotiation is used when a conflict is formalized, such as between a union and management.

__________ is a collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Which of the following is more common in large teams?

In the adjourning stage of team development, task performance is not a top priority.

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

__________ typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

__________ pertains to the team's ability to meet the personal needs of its members and hence maintain their membership and commitment.

Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation?

__________ refers to an antagonistic interaction in which one party attempts to block the intentions or goals of another.

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

People who adopt a __________ role support team members' emotional needs and help strengthen the social entity.

Common types of teams in organizations are and .

List and briefly describe the four primary ways of expressing conflict.

Individual personalities emerge during the performing stage.

The five stages of team development are forming, storming, reforming, performing, and adjourning.

__________ refers to the stage of team development in which conflicts are resolved and team harmony and unity emerge.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

Exam 18: Leading Teams

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Norms begin to develop in the first interactions among members of a new team.

Negotiation is used when a conflict is formalized, such as between a union and management.

__________ is a collaborative approach that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Which of the following is more common in large teams?

In the adjourning stage of team development, task performance is not a top priority.

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

__________ typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

__________ pertains to the team's ability to meet the personal needs of its members and hence maintain their membership and commitment.

Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation?

__________ refers to an antagonistic interaction in which one party attempts to block the intentions or goals of another.

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

People who adopt a __________ role support team members' emotional needs and help strengthen the social entity.

Common types of teams in organizations are __________ and __________.

List and briefly describe the four primary ways of expressing conflict.

Individual personalities emerge during the performing stage.

The five stages of team development are forming, storming, reforming, performing, and adjourning.

__________ refers to the stage of team development in which conflicts are resolved and team harmony and unity emerge.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Planning and Global Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

Common types of teams in organizations are and .