Question 1

Which of the following is an example of a rich medium?

Accepted Answer

A)  e-mail 
B)  memos 
C)  fax 
D)  face-to-face meeting 
A)  e-mail 
B)  memos 
C)  fax 
D)  face-to-face meeting

Question 2

Which of the following is a characteristic typically found in lean media?

Accepted Answer

A)  delayed feedback 
B)  multiple cues to aid in decoding 
C)  high cost of transmission 
D)  personal nature of communication 
A)  delayed feedback 
B)  multiple cues to aid in decoding 
C)  high cost of transmission 
D)  personal nature of communication

Question 3

Selective perception involves the tendency to oversimplify and generalize about groups of people.

Accepted Answer

A) True 
 B)False

Question 4

Managers who are involved in negotiations can try to lessen the competition between the two parties by establishing an atmosphere of collaboration.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of downward communication within an organization?

Accepted Answer

A)  a CEO's mail congratulating employees for their performance 
B)  an employee requesting permission from his boss to go on leave 
C)  a supervisor reporting his division's performance to his manager 
D)  the HR department requesting performance reports from the engineering department 
A)  a CEO's mail congratulating employees for their performance 
B)  an employee requesting permission from his boss to go on leave 
C)  a supervisor reporting his division's performance to his manager 
D)  the HR department requesting performance reports from the engineering department

Question 6

Which of the following is an example of nonverbal communication?

Accepted Answer

A)  letters 
B)  e-mail 
C)  gestures 
D)  videoconferences 
A)  letters 
B)  e-mail 
C)  gestures 
D)  videoconferences

Question 7

In terms of negotiation,________ refers to a person's or group's stance regarding the party's wants.

Accepted Answer

A)  desire 
B)  position 
C)  interest 
D)  concern 
A)  desire 
B)  position 
C)  interest 
D)  concern

Question 8

________ refers to the overall difference between two cultures' basic characteristics,such as their language,level of economic development,and entrenched traditions and customs.

Accepted Answer

A)  Cultural dissonance 
B)  Cultural diffusion 
C)  Cultural determinism 
D)  Cultural distance 
A)  Cultural dissonance 
B)  Cultural diffusion 
C)  Cultural determinism 
D)  Cultural distance

Question 9

Give a general description of the negotiation process.

Accepted Answer

The negotiation process has five stages.

Question 10

Which of the following statements is true of informal communication channels?

Accepted Answer

A)  They are authorized, planned, and regulated by the organization. 
B)  They define who has responsibility for information dissemination and indicate the proper recipients of work-related information. 
C)  They facilitate vertical rather lateral communication among organizational members more often than formal communication channels. 
D)  They are developed through interpersonal activities of organization members and facilitate faster information flow. 
A)  They are authorized, planned, and regulated by the organization. 
B)  They define who has responsibility for information dissemination and indicate the proper recipients of work-related information. 
C)  They facilitate vertical rather lateral communication among organizational members more often than formal communication channels. 
D)  They are developed through interpersonal activities of organization members and facilitate faster information flow.

Question 11

Which of the following is the leanest medium of communication?

Accepted Answer

A)  face to face meeting 
B)  videoconference 
C)  e-mail 
D)  telephone call 
A)  face to face meeting 
B)  videoconference 
C)  e-mail 
D)  telephone call

Question 12

The term ________ refers to an existing set of attitudes that provides individuals a simplified way of interpreting messages that helps them make sense of complex communications.

Accepted Answer

A)  cognitive dissonance 
B)  locus of control 
C)  cognitive complexity 
D)  frame of reference 
A)  cognitive dissonance 
B)  locus of control 
C)  cognitive complexity 
D)  frame of reference

Question 13

A manager has to resolve a serious disagreement between two of her sales staff,one of whom accuses the other of "stealing" his clients.________ would be the best way for the manager to expedite the resolution of this dispute.

Accepted Answer

A)  Face to face meetings 
B)  E-mail correspondence 
C)  Formal letters 
D)  Telephone conversations 
A)  Face to face meetings 
B)  E-mail correspondence 
C)  Formal letters 
D)  Telephone conversations

Question 14

Individuals in high-context cultures tend to pay little attention to the situational factors surrounding the communication process.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is true regarding achieving effective negotiations?

Accepted Answer

A)  When serving as a negotiator, one should to focus on the two parties' positions, not their interests. 
B)  A negotiator can achieve a more collaborative focus by concentrating on the people involved and maintaining competition. 
C)  Any two opposing positions are likely to have at least some interests that are shared rather than in conflict with one another. 
D)  Negotiations should center on the parties' positions as there are probably several possible outcomes that could satisfy a given position. 
A)  When serving as a negotiator, one should to focus on the two parties' positions, not their interests. 
B)  A negotiator can achieve a more collaborative focus by concentrating on the people involved and maintaining competition. 
C)  Any two opposing positions are likely to have at least some interests that are shared rather than in conflict with one another. 
D)  Negotiations should center on the parties' positions as there are probably several possible outcomes that could satisfy a given position.

Question 16

Which of the following statements is true of networking?

Accepted Answer

A)  Even though networking is beneficial in the organizational context, it does not affect an individual's salary or career prospects. 
B)  Women are traditionally known to be more successful and attuned to the art of networking than men. 
C)  When managers are members of established networks, it is easier for them to influence the other people or groups involved in the networks. 
D)  Network patterns of communication are unaffected by factors such as age, gender, or ethnicity of the individuals involved. 
A)  Even though networking is beneficial in the organizational context, it does not affect an individual's salary or career prospects. 
B)  Women are traditionally known to be more successful and attuned to the art of networking than men. 
C)  When managers are members of established networks, it is easier for them to influence the other people or groups involved in the networks. 
D)  Network patterns of communication are unaffected by factors such as age, gender, or ethnicity of the individuals involved.

Question 17

________ refers to the interference with the transmission or decoding of a message.

Accepted Answer

A)  Negative feedback 
B)  Medium 
C)  Positive feedback 
D)  Noise 
A)  Negative feedback 
B)  Medium 
C)  Positive feedback 
D)  Noise

Question 18

Which of the following is a feature of upward communication in an organization with a strong hierarchical culture?

Accepted Answer

A)  Subordinates address superiors by their first names. 
B)  Upward communication focuses on providing directions and decisions. 
C)  Upward communication is more frequent than downward communication. 
D)  Conversations between superiors and their subordinates tend be highly formal. 
A)  Subordinates address superiors by their first names. 
B)  Upward communication focuses on providing directions and decisions. 
C)  Upward communication is more frequent than downward communication. 
D)  Conversations between superiors and their subordinates tend be highly formal.

Question 19

Which of the following is a disadvantage of informal communication channels in an organization?

Accepted Answer

A)  They carry only nonwork related information and are detrimental to organizational productivity. 
B)  Some of the messages passed through them are inaccurate and focus only on negative information. 
C)  Lateral communication is greatly hindered as messages are closely regulated by the organization. 
D)  Informal communication channels are incompatible with advances in Internet and other modern communication technologies. 
A)  They carry only nonwork related information and are detrimental to organizational productivity. 
B)  Some of the messages passed through them are inaccurate and focus only on negative information. 
C)  Lateral communication is greatly hindered as messages are closely regulated by the organization. 
D)  Informal communication channels are incompatible with advances in Internet and other modern communication technologies.

Question 20

Write a brief note on oral communication,describing its advantages and limitations.

Accepted Answer

Oral communication is exceptionally flex

Which of the following is an example of a rich medium?

Which of the following is a characteristic typically found in lean media?

Selective perception involves the tendency to oversimplify and generalize about groups of people.

Managers who are involved in negotiations can try to lessen the competition between the two parties by establishing an atmosphere of collaboration.

Which of the following is an example of downward communication within an organization?

Which of the following is an example of nonverbal communication?

In terms of negotiation,________ refers to a person's or group's stance regarding the party's wants.

________ refers to the overall difference between two cultures' basic characteristics,such as their language,level of economic development,and entrenched traditions and customs.

Give a general description of the negotiation process.

Which of the following statements is true of informal communication channels?

Which of the following is the leanest medium of communication?

The term ________ refers to an existing set of attitudes that provides individuals a simplified way of interpreting messages that helps them make sense of complex communications.

A manager has to resolve a serious disagreement between two of her sales staff,one of whom accuses the other of "stealing" his clients.________ would be the best way for the manager to expedite the resolution of this dispute.

Individuals in high-context cultures tend to pay little attention to the situational factors surrounding the communication process.

Which of the following statements is true regarding achieving effective negotiations?

Which of the following statements is true of networking?

________ refers to the interference with the transmission or decoding of a message.

Which of the following is a feature of upward communication in an organization with a strong hierarchical culture?

Which of the following is a disadvantage of informal communication channels in an organization?

Write a brief note on oral communication,describing its advantages and limitations.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 11: Communication and Negotiation

Which of the following is an example of a rich medium?

Which of the following is a characteristic typically found in lean media?

Selective perception involves the tendency to oversimplify and generalize about groups of people.

Managers who are involved in negotiations can try to lessen the competition between the two parties by establishing an atmosphere of collaboration.

Which of the following is an example of downward communication within an organization?

Which of the following is an example of nonverbal communication?

In terms of negotiation,________ refers to a person's or group's stance regarding the party's wants.

________ refers to the overall difference between two cultures' basic characteristics,such as their language,level of economic development,and entrenched traditions and customs.

Give a general description of the negotiation process.

Which of the following statements is true of informal communication channels?

Which of the following is the leanest medium of communication?

The term ________ refers to an existing set of attitudes that provides individuals a simplified way of interpreting messages that helps them make sense of complex communications.

A manager has to resolve a serious disagreement between two of her sales staff,one of whom accuses the other of "stealing" his clients.________ would be the best way for the manager to expedite the resolution of this dispute.

Individuals in high-context cultures tend to pay little attention to the situational factors surrounding the communication process.

Which of the following statements is true regarding achieving effective negotiations?

Which of the following statements is true of networking?

________ refers to the interference with the transmission or decoding of a message.

Which of the following is a feature of upward communication in an organization with a strong hierarchical culture?

Which of the following is a disadvantage of informal communication channels in an organization?

Write a brief note on oral communication,describing its advantages and limitations.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters