Question 1

Noise can interfere at any point in the communication process.

Accepted Answer

A) True 
 B)False

Question 2

________ refers to messages sent from lower organizational levels to higher levels.

Accepted Answer

A)  Upward communication 
B)  Lateral communication 
C)  Synchronous communication 
D)  Downward communication 
A)  Upward communication 
B)  Lateral communication 
C)  Synchronous communication 
D)  Downward communication

Question 3

What is the difference between formal and informal communication channels?

Accepted Answer

1.Formal communication channels are auth

Question 4

Which of the following is an example of oral communication?

Accepted Answer

A)  memos 
B)  faxes 
C)  videoconferences 
D)  reports 
A)  memos 
B)  faxes 
C)  videoconferences 
D)  reports

Question 5

Which of the following barriers to communication occurs at the organizational level?

Accepted Answer

A)  language 
B)  ethnocentrism 
C)  frame of reference 
D)  hierarchical barriers 
A)  language 
B)  ethnocentrism 
C)  frame of reference 
D)  hierarchical barriers

Question 6

In recent years,the communication capabilities of the Internet have facilitated the emergence of large-scale,word-of-mouth networks.

Accepted Answer

A) True 
 B)False

Question 7

Assuming that the e-mail message did involve a major strategic change,comment on the communication medium chosen by Kevin's boss.

Accepted Answer

E-mail is not an appropriate medium for

Question 8

________ refers to messages sent across essentially equivalent levels of an organization.

Accepted Answer

A)  Synchronous communication 
B)  Lateral communication 
C)  Parallel communication 
D)  Vertical communication 
A)  Synchronous communication 
B)  Lateral communication 
C)  Parallel communication 
D)  Vertical communication

Question 9

________ is the belief in the superiority and importance of one's own group.

Accepted Answer

A)  Ethnocentrism 
B)  Jingoism 
C)  Narcissism 
D)  Machiavellism 
A)  Ethnocentrism 
B)  Jingoism 
C)  Narcissism 
D)  Machiavellism

Question 10

Which of the following characteristics is typically associated with a low-context culture?

Accepted Answer

A)  Nonverbal cues are considered to be very important. 
B)  The rank of the receiver has a major influence on the message and the medium. 
C)  The medium may be as important as the message itself. 
D)  More and greater adjustments are made in messages. 
A)  Nonverbal cues are considered to be very important. 
B)  The rank of the receiver has a major influence on the message and the medium. 
C)  The medium may be as important as the message itself. 
D)  More and greater adjustments are made in messages.

Question 11

A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of ________.

Accepted Answer

A)  sincerity 
B)  immaturity 
C)  dedication 
D)  sophistication 
A)  sincerity 
B)  immaturity 
C)  dedication 
D)  sophistication

Question 12

Which of the following is a disadvantage of oral communication?

Accepted Answer

A)  subject to misinterpretation 
B)  low flexibility 
C)  easy to ignore 
D)  does not command attention 
A)  subject to misinterpretation 
B)  low flexibility 
C)  easy to ignore 
D)  does not command attention

Question 13

Which of the following steps in the communication process involves interpreting a message?

Accepted Answer

A)  encoding 
B)  sending 
C)  receiving 
D)  decoding 
A)  encoding 
B)  sending 
C)  receiving 
D)  decoding

Question 14

Within the context of negotiation,positions represent a party's concerns and desires,whereas,interests are a party's stance regarding those positions.

Accepted Answer

A) True 
 B)False

Question 15

________ is the process of conferring to arrive at an agreement between different parties,each with its own interests and preferences.

Accepted Answer

A)  Collectivization 
B)  Intervention 
C)  Negotiation 
D)  Corroboration 
A)  Collectivization 
B)  Intervention 
C)  Negotiation 
D)  Corroboration

Question 16

Would increased networking have improved Kevin's interpretation of the e-mail message?

Accepted Answer

Communication networks provide significa

Question 17

Which of the following situations is best suited for communication via a lean medium?

Accepted Answer

A)  An airline plans to layoff a significant part of its ground crew. 
B)  A CEO wishes to announce the company's merger with a competitor. 
C)  A manager wants to postpone a scheduled meeting by a few days. 
D)  A team leader needs to address a "clear-the-air" meeting in the light of some team disharmony. 
A)  An airline plans to layoff a significant part of its ground crew. 
B)  A CEO wishes to announce the company's merger with a competitor. 
C)  A manager wants to postpone a scheduled meeting by a few days. 
D)  A team leader needs to address a "clear-the-air" meeting in the light of some team disharmony.

Question 18

Which of the following statements is true of interpersonal barriers to communication?

Accepted Answer

A)  Precision is important when a sender needs to persuade a receiver using a language that is not the receiver's preferred language. 
B)  It is usually the receiver's obligation to choose the language and words of the communication with the greatest possible precision. 
C)  Obstacles to interpersonal communication occur only at the receiver's end. 
D)  The burden of ensuring that accurate communication occurs is entirely on the sender. 
A)  Precision is important when a sender needs to persuade a receiver using a language that is not the receiver's preferred language. 
B)  It is usually the receiver's obligation to choose the language and words of the communication with the greatest possible precision. 
C)  Obstacles to interpersonal communication occur only at the receiver's end. 
D)  The burden of ensuring that accurate communication occurs is entirely on the sender.

Question 19

________ is defined as the process of transferring information,meaning,and understanding from sender to receiver.

Accepted Answer

A)  Management 
B)  Planning 
C)  Communication 
D)  Programming 
A)  Management 
B)  Planning 
C)  Communication 
D)  Programming

Question 20

Which of the following statements is true of nonverbal communication?

Accepted Answer

A)  The increasing use of electronic communication has lessened the importance of nonverbal communication in today's organizations. 
B)  When verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words used. 
C)  Nonverbal messages should be different from the verbal messages in order to increase the diversity and range of the overall communication. 
D)  Nonverbal messages help simplify the dimensions of communication as they are nearly universal in meaning, in contrast to verbal communication. 
A)  The increasing use of electronic communication has lessened the importance of nonverbal communication in today's organizations. 
B)  When verbal and nonverbal messages are contradictory, receivers often give more weight to the nonverbal signals than to the words used. 
C)  Nonverbal messages should be different from the verbal messages in order to increase the diversity and range of the overall communication. 
D)  Nonverbal messages help simplify the dimensions of communication as they are nearly universal in meaning, in contrast to verbal communication.

Noise can interfere at any point in the communication process.

________ refers to messages sent from lower organizational levels to higher levels.

What is the difference between formal and informal communication channels?

Which of the following is an example of oral communication?

Which of the following barriers to communication occurs at the organizational level?

In recent years,the communication capabilities of the Internet have facilitated the emergence of large-scale,word-of-mouth networks.

Assuming that the e-mail message did involve a major strategic change,comment on the communication medium chosen by Kevin's boss.

________ refers to messages sent across essentially equivalent levels of an organization.

________ is the belief in the superiority and importance of one's own group.

Which of the following characteristics is typically associated with a low-context culture?

A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of ________.

Which of the following is a disadvantage of oral communication?

Which of the following steps in the communication process involves interpreting a message?

Within the context of negotiation,positions represent a party's concerns and desires,whereas,interests are a party's stance regarding those positions.

________ is the process of conferring to arrive at an agreement between different parties,each with its own interests and preferences.

Would increased networking have improved Kevin's interpretation of the e-mail message?

Which of the following situations is best suited for communication via a lean medium?

Which of the following statements is true of interpersonal barriers to communication?

________ is defined as the process of transferring information,meaning,and understanding from sender to receiver.

Which of the following statements is true of nonverbal communication?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 11: Communication and Negotiation

Noise can interfere at any point in the communication process.

________ refers to messages sent from lower organizational levels to higher levels.

What is the difference between formal and informal communication channels?

Which of the following is an example of oral communication?

Which of the following barriers to communication occurs at the organizational level?

In recent years,the communication capabilities of the Internet have facilitated the emergence of large-scale,word-of-mouth networks.

Assuming that the e-mail message did involve a major strategic change,comment on the communication medium chosen by Kevin's boss.

________ refers to messages sent across essentially equivalent levels of an organization.

________ is the belief in the superiority and importance of one's own group.

Which of the following characteristics is typically associated with a low-context culture?

A person from a high-context culture is likely to view the lack of change in communication style of individuals from low-context cultures as evidence of ________.

Which of the following is a disadvantage of oral communication?

Which of the following steps in the communication process involves interpreting a message?

Within the context of negotiation,positions represent a party's concerns and desires,whereas,interests are a party's stance regarding those positions.

________ is the process of conferring to arrive at an agreement between different parties,each with its own interests and preferences.

Would increased networking have improved Kevin's interpretation of the e-mail message?

Which of the following situations is best suited for communication via a lean medium?

Which of the following statements is true of interpersonal barriers to communication?

________ is defined as the process of transferring information,meaning,and understanding from sender to receiver.

Which of the following statements is true of nonverbal communication?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters