Question 1

Since reaching an agreement inherently involves communication,negotiation and communication are inseparably linked.

Accepted Answer

A) True 
 B)False

Question 2

Based on this scenario,do you agree with the advantages and disadvantages of written communication as they are presented in the text?

Accepted Answer

When messages are put in writing,the opp

Question 3

Which of the following refers to a process of developing regular patterns of communication with particular individuals or groups to send and receive information?

Accepted Answer

A)  brainstorming 
B)  networking 
C)  featherbedding 
D)  outsourcing 
A)  brainstorming 
B)  networking 
C)  featherbedding 
D)  outsourcing

Question 4

What is a communication network? What is its significance in the organizational scheme of things?

Accepted Answer

An identifiable pattern of communication

Question 5

A(n)________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.

Accepted Answer

A)  informal communication channel 
B)  sanctioned communication channel 
C)  authorized communication channel 
D)  regulated communication channel 
A)  informal communication channel 
B)  sanctioned communication channel 
C)  authorized communication channel 
D)  regulated communication channel

Question 6

Which of the statements is true of cultural barriers to communication?

Accepted Answer

A)  Culture cannot exist without communication, but human communication occurs outside a cultural context as well. 
B)  The greater the cultural differences between sender and receiver, the greater the ease in communicating. 
C)  The industry of an organization has no influence on its internal culture. 
D)  The intended meaning of a message is more likely to be transferred if the sender and receiver share the same culture. 
A)  Culture cannot exist without communication, but human communication occurs outside a cultural context as well. 
B)  The greater the cultural differences between sender and receiver, the greater the ease in communicating. 
C)  The industry of an organization has no influence on its internal culture. 
D)  The intended meaning of a message is more likely to be transferred if the sender and receiver share the same culture.

Question 7

________ is the tendency to oversimplify and generalize about groups of people,especially those groups or cultures other than one's own.

Accepted Answer

A)  Cognitive dissonance 
B)  Stereotyping 
C)  Locus of control 
D)  Selective perception 
A)  Cognitive dissonance 
B)  Stereotyping 
C)  Locus of control 
D)  Selective perception

Question 8

Which of the following is a feature of active listening?

Accepted Answer

A)  Listeners should focus on the message rather than style of delivery. 
B)  Listeners should focus on the style of the delivery rather than the content of the message. 
C)  Listeners should focus on being understood first, before seeking to understand. 
D)  Listeners should avoid eye contact with speakers as it distracts them from the content of their communication. 
A)  Listeners should focus on the message rather than style of delivery. 
B)  Listeners should focus on the style of the delivery rather than the content of the message. 
C)  Listeners should focus on being understood first, before seeking to understand. 
D)  Listeners should avoid eye contact with speakers as it distracts them from the content of their communication.

Question 9

A monthly interdepartmental meeting goes badly because the managers cannot agree on an agenda.Sales managers argue that new advertising strategies should be a top priority because sales have dropped; operations managers argue that equipment acquisition should take precedence because a key system is down.The failure of this meeting can be most clearly attributed to ________.

Accepted Answer

A)  cultural barriers 
B)  organizational barriers 
C)  interpersonal barriers 
D)  emotional barriers 
A)  cultural barriers 
B)  organizational barriers 
C)  interpersonal barriers 
D)  emotional barriers

Question 10

A manager is considering three staff members as possible candidates for a new position.One morning she asks each of them,in private,whether they might be interested in the new position.She also asks them not to discuss the new position with anyone.At a function after work,she is approached by several staff members.They ask her about the new position they have heard about "on the grapevine." What important feature of informal communication channels does this scenario illustrate?

Accepted Answer

A)  They only carry work-related information. 
B)  They often transfer information rapidly. 
C)  They often transfer inaccurate information. 
D)  They tend to follow the organizational hierarchy. 
A)  They only carry work-related information. 
B)  They often transfer information rapidly. 
C)  They often transfer inaccurate information. 
D)  They tend to follow the organizational hierarchy.

Question 11

Culture cannot exist without communication,and human communication only occurs within a cultural context.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is true of formal communication channels?

Accepted Answer

A)  Formal communication channels tend to operate more laterally than vertically compared to informal communication channels. 
B)  Formal communication channels define who has responsibility for information dissemination and indicate the proper recipients of work-related information. 
C)  Formal communication channels facilitate faster movement of information as people are highly motivated to pass information on. 
D)  Formal communication channels are designed to carry both work-related and nonwork information that can be easily regulated by the organization. 
A)  Formal communication channels tend to operate more laterally than vertically compared to informal communication channels. 
B)  Formal communication channels define who has responsibility for information dissemination and indicate the proper recipients of work-related information. 
C)  Formal communication channels facilitate faster movement of information as people are highly motivated to pass information on. 
D)  Formal communication channels are designed to carry both work-related and nonwork information that can be easily regulated by the organization.

Question 13

Briefly describe the barriers to communication encountered at the organizational level.

Accepted Answer

Organizational barriers can interfere wi

Question 14

Which of the following is most likely to be the content of an upward communication in an organization?

Accepted Answer

A)  directions 
B)  decisions 
C)  questions 
D)  goals 
A)  directions 
B)  decisions 
C)  questions 
D)  goals

Question 15

The means of transmitting information from sender to receiver is known as the ________ of communication.

Accepted Answer

A)  body 
B)  medium 
C)  essence 
D)  interference 
A)  body 
B)  medium 
C)  essence 
D)  interference

Question 16

A(n)________ is an individual who is at the communication interface between separate organizations or between different units within an organization.

Accepted Answer

A)  arbitrator 
B)  gatekeeper 
C)  comprador 
D)  spokesperson 
A)  arbitrator 
B)  gatekeeper 
C)  comprador 
D)  spokesperson

Question 17

Which of the following technologies provides the greatest degree of richness in communications carried out by participants located at great distances from each other?

Accepted Answer

A)  videoconferencing 
B)  electronic mail 
C)  mobile telephony 
D)  social network sites 
A)  videoconferencing 
B)  electronic mail 
C)  mobile telephony 
D)  social network sites

Question 18

Which of the following directives should an individual follow to become an effective cross-cultural communicator?

Accepted Answer

A)  For low-context cultures, as many details as possible should be learnt in advance about the target organization and its specific individual representatives. 
B)  For high-context cultures, the message should not contain even a few words or phrases in the listener's language, as they may be misconstrued. 
C)  For low-context cultures, oral communications should be organized so that major points are immediately and directly stated. 
D)  For low-context cultures, one should be especially careful about their body language and tone of voice. 
A)  For low-context cultures, as many details as possible should be learnt in advance about the target organization and its specific individual representatives. 
B)  For high-context cultures, the message should not contain even a few words or phrases in the listener's language, as they may be misconstrued. 
C)  For low-context cultures, oral communications should be organized so that major points are immediately and directly stated. 
D)  For low-context cultures, one should be especially careful about their body language and tone of voice.

Question 19

Which of the following situations is best suited for communication via a rich medium?

Accepted Answer

A)  A team leader has to intimate team members of the schedule for the next meeting. 
B)  An employee wishes to discuss a hike in his salary. 
C)  An accountant requests employees to file their income tax returns. 
D)  A salesperson has to claim reimbursement for out-of-pocket expenses. 
A)  A team leader has to intimate team members of the schedule for the next meeting. 
B)  An employee wishes to discuss a hike in his salary. 
C)  An accountant requests employees to file their income tax returns. 
D)  A salesperson has to claim reimbursement for out-of-pocket expenses.

Question 20

The term media richness is used to classify different media according to their cost-benefit ratio.

Accepted Answer

A) True 
 B)False

Since reaching an agreement inherently involves communication,negotiation and communication are inseparably linked.

Based on this scenario,do you agree with the advantages and disadvantages of written communication as they are presented in the text?

Which of the following refers to a process of developing regular patterns of communication with particular individuals or groups to send and receive information?

What is a communication network? What is its significance in the organizational scheme of things?

A(n)________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.

Which of the statements is true of cultural barriers to communication?

________ is the tendency to oversimplify and generalize about groups of people,especially those groups or cultures other than one's own.

Which of the following is a feature of active listening?

Culture cannot exist without communication,and human communication only occurs within a cultural context.

Which of the following statements is true of formal communication channels?

Briefly describe the barriers to communication encountered at the organizational level.

Which of the following is most likely to be the content of an upward communication in an organization?

The means of transmitting information from sender to receiver is known as the ________ of communication.

A(n)________ is an individual who is at the communication interface between separate organizations or between different units within an organization.

Which of the following technologies provides the greatest degree of richness in communications carried out by participants located at great distances from each other?

Which of the following directives should an individual follow to become an effective cross-cultural communicator?

Which of the following situations is best suited for communication via a rich medium?

The term media richness is used to classify different media according to their cost-benefit ratio.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 11: Communication and Negotiation

Since reaching an agreement inherently involves communication,negotiation and communication are inseparably linked.

Based on this scenario,do you agree with the advantages and disadvantages of written communication as they are presented in the text?

Which of the following refers to a process of developing regular patterns of communication with particular individuals or groups to send and receive information?

What is a communication network? What is its significance in the organizational scheme of things?

A(n)________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.

Which of the statements is true of cultural barriers to communication?

________ is the tendency to oversimplify and generalize about groups of people,especially those groups or cultures other than one's own.

Which of the following is a feature of active listening?

Culture cannot exist without communication,and human communication only occurs within a cultural context.

Which of the following statements is true of formal communication channels?

Briefly describe the barriers to communication encountered at the organizational level.

Which of the following is most likely to be the content of an upward communication in an organization?

The means of transmitting information from sender to receiver is known as the ________ of communication.

A(n)________ is an individual who is at the communication interface between separate organizations or between different units within an organization.

Which of the following technologies provides the greatest degree of richness in communications carried out by participants located at great distances from each other?

Which of the following directives should an individual follow to become an effective cross-cultural communicator?

Which of the following situations is best suited for communication via a rich medium?

The term media richness is used to classify different media according to their cost-benefit ratio.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters