Question 1

The act of constructing a message is known as ________.

Accepted Answer

A)  encoding 
B)  transmission 
C)  interpretation 
D)  receiving 
A)  encoding 
B)  transmission 
C)  interpretation 
D)  receiving

Question 2

A "gatekeeper" is an associate who grants or declines permission for people to communicate with people in positions of authority.

Accepted Answer

A) True 
 B)False

Question 3

A(n)________ is an identifiable pattern of communication within and between organizations,whether using formal or informal channels.

Accepted Answer

A)  organizational culture 
B)  communication orientation 
C)  communication network 
D)  organizational configuration 
A)  organizational culture 
B)  communication orientation 
C)  communication network 
D)  organizational configuration

Question 4

What could Kevin's boss do to improve the quality of the written messages he sends?

Accepted Answer

Kevin's boss can improve the effectivene

Question 5

________ is identifying with and understanding the other person's feelings,situation,and motives.

Accepted Answer

A)  Ethnocentrism 
B)  Stereotyping 
C)  Selective perception 
D)  Empathy 
A)  Ethnocentrism 
B)  Stereotyping 
C)  Selective perception 
D)  Empathy

Question 6

Liam is a college major from the University of Long Beach,California.He is forced to take a sabbatical from studies due to personal reasons and writes a detailed letter to his professor explaining the circumstances of his decision to discontinue the course.The medium of this communication between Liam and his professor is considered to be lean because ________.

Accepted Answer

A)  Liam cannot receive a response from his professor immediately 
B)  the nature of the content of the communication is highly personal 
C)  Liam offers well-explained reasons for his decision to discontinue the course 
D)  a letter is a relatively more expensive mode of communication than e-mail 
A)  Liam cannot receive a response from his professor immediately 
B)  the nature of the content of the communication is highly personal 
C)  Liam offers well-explained reasons for his decision to discontinue the course 
D)  a letter is a relatively more expensive mode of communication than e-mail

Question 7

Lateral communication is oriented toward ________ -both formal and informal-that assist or affect coordination and joint problem solving.

Accepted Answer

A)  asking questions 
B)  exchanging information 
C)  reporting problems 
D)  establishing goals 
A)  asking questions 
B)  exchanging information 
C)  reporting problems 
D)  establishing goals

Question 8

Verbal communication includes both oral and written communication.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of upward communication within an organization?

Accepted Answer

A)  an HR manager reporting the results of the recruitment process to her boss 
B)  a team leader addressing a team meeting 
C)  the marketing department requesting the IT team's help with a software problem 
D)  a manager's message to employees indicating the schedule of the next meeting 
A)  an HR manager reporting the results of the recruitment process to her boss 
B)  a team leader addressing a team meeting 
C)  the marketing department requesting the IT team's help with a software problem 
D)  a manager's message to employees indicating the schedule of the next meeting

Question 10

The contents of communications within organizations usually vary according to ________.

Accepted Answer

A)  the richness of the media being used for communications 
B)  the speed of feedback expected of the receiver 
C)  the size of the communication's audience 
D)  the direction of the communication activity 
A)  the richness of the media being used for communications 
B)  the speed of feedback expected of the receiver 
C)  the size of the communication's audience 
D)  the direction of the communication activity

Question 11

Briefly describe the basic model of communication.

Accepted Answer

All communication involves four actions

Question 12

Which of the following barriers to communication originates at the cultural level?

Accepted Answer

A)  nonverbal cues 
B)  stereotyping 
C)  selective perception 
D)  frame of reference 
A)  nonverbal cues 
B)  stereotyping 
C)  selective perception 
D)  frame of reference

Question 13

The basic model of communication is fundamental and universal; therefore,it exists outside of cultural,organizational,and personal contexts.

Accepted Answer

A) True 
 B)False

Question 14

Along which parameter are media classified based on their capacity to facilitate shared meaning?

Accepted Answer

A)  communication technology 
B)  cost of communication 
C)  content of the communication 
D)  media richness 
A)  communication technology 
B)  cost of communication 
C)  content of the communication 
D)  media richness

Question 15

Which of the following types of communication is the least frequent in an organization with strong hierarchical values?

Accepted Answer

A)  upward communication 
B)  parallel communication 
C)  downward communication 
D)  lateral communication 
A)  upward communication 
B)  parallel communication 
C)  downward communication 
D)  lateral communication

Question 16

What problems in the communication process were evident in this scenario?

Accepted Answer

Kevin's boss may have been in a hurry wh

Question 17

Which of the following is most likely to be the content of an downward communication in an organization?

Accepted Answer

A)  feedback 
B)  questions 
C)  suggestions 
D)  dissent 
A)  feedback 
B)  questions 
C)  suggestions 
D)  dissent

Question 18

Networking is a process of developing regular patterns of communication with particular individuals or groups to send and receive information.

Accepted Answer

A) True 
 B)False

Question 19

________ refers to messages sent from higher organizational levels to lower levels.

Accepted Answer

A)  Upward communication 
B)  Parallel communication 
C)  Downward communication 
D)  Lateral communication 
A)  Upward communication 
B)  Parallel communication 
C)  Downward communication 
D)  Lateral communication

Question 20

Which of the following characteristics is found in a high-context culture?

Accepted Answer

A)  The rank of the receiver may affect the message and the medium. 
B)  Nonverbal communication cues are not considered to be important. 
C)  The message is considered more important than the medium. 
D)  Fewer adjustments are made to messages from situation to situation. 
A)  The rank of the receiver may affect the message and the medium. 
B)  Nonverbal communication cues are not considered to be important. 
C)  The message is considered more important than the medium. 
D)  Fewer adjustments are made to messages from situation to situation.

The act of constructing a message is known as ________.

A "gatekeeper" is an associate who grants or declines permission for people to communicate with people in positions of authority.

A(n)________ is an identifiable pattern of communication within and between organizations,whether using formal or informal channels.

What could Kevin's boss do to improve the quality of the written messages he sends?

________ is identifying with and understanding the other person's feelings,situation,and motives.

Lateral communication is oriented toward ________ -both formal and informal-that assist or affect coordination and joint problem solving.

Verbal communication includes both oral and written communication.

Which of the following is an example of upward communication within an organization?

The contents of communications within organizations usually vary according to ________.

Briefly describe the basic model of communication.

Which of the following barriers to communication originates at the cultural level?

The basic model of communication is fundamental and universal; therefore,it exists outside of cultural,organizational,and personal contexts.

Along which parameter are media classified based on their capacity to facilitate shared meaning?

Which of the following types of communication is the least frequent in an organization with strong hierarchical values?

What problems in the communication process were evident in this scenario?

Which of the following is most likely to be the content of an downward communication in an organization?

Networking is a process of developing regular patterns of communication with particular individuals or groups to send and receive information.

________ refers to messages sent from higher organizational levels to lower levels.

Which of the following characteristics is found in a high-context culture?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters

Exam 11: Communication and Negotiation

The act of constructing a message is known as ________.

A "gatekeeper" is an associate who grants or declines permission for people to communicate with people in positions of authority.

A(n)________ is an identifiable pattern of communication within and between organizations,whether using formal or informal channels.

What could Kevin's boss do to improve the quality of the written messages he sends?

________ is identifying with and understanding the other person's feelings,situation,and motives.

Lateral communication is oriented toward ________ -both formal and informal-that assist or affect coordination and joint problem solving.

Verbal communication includes both oral and written communication.

Which of the following is an example of upward communication within an organization?

The contents of communications within organizations usually vary according to ________.

Briefly describe the basic model of communication.

Which of the following barriers to communication originates at the cultural level?

The basic model of communication is fundamental and universal; therefore,it exists outside of cultural,organizational,and personal contexts.

Along which parameter are media classified based on their capacity to facilitate shared meaning?

Which of the following types of communication is the least frequent in an organization with strong hierarchical values?

What problems in the communication process were evident in this scenario?

Which of the following is most likely to be the content of an downward communication in an organization?

Networking is a process of developing regular patterns of communication with particular individuals or groups to send and receive information.

________ refers to messages sent from higher organizational levels to lower levels.

Which of the following characteristics is found in a high-context culture?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Individual and Group Decision Making

Operations Management

Control

Organizational Change and Development

Filters