Question 1

Customer expectations of an organization's products are not important.

Accepted Answer

A) True 
 B)False  False

Question 2

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Accepted Answer

A) True 
 B)False  False

Question 3

Computer-based training is part of:

Accepted Answer

A)  The external approach to training 
B)  The internal approach to training 
C)  The partnership approach to training 
D)  None of the above 
A)  The external approach to training 
B)  The internal approach to training 
C)  The partnership approach to training 
D)  None of the above B

Question 4

What is the oldest and most used method of teaching?

Accepted Answer

A)  The demonstration method 
B)  The conference method 
C)  The lecture/discussion method 
D)  The simulation method 
A)  The demonstration method 
B)  The conference method 
C)  The lecture/discussion method 
D)  The simulation method

Question 5

E-learning is a tool, not a strategy.

Accepted Answer

A) True 
 B)False

Question 6

Topics that are widely addressed in ethics training programs are:

Accepted Answer

A)  Drug and alcohol abuse 
B)  Employee theft and sexual harassment 
C)  Inaccuracy of books and records 
D)  All of the above 
A)  Drug and alcohol abuse 
B)  Employee theft and sexual harassment 
C)  Inaccuracy of books and records 
D)  All of the above

Question 7

The job task analysis survey is the most structured approach managers can use to assess training.

Accepted Answer

A) True 
 B)False

Question 8

What percentage of what is read is remembered and retained?

Accepted Answer

A)  50% 
B)  30% 
C)  90% 
D)  10% 
A)  50% 
B)  30% 
C)  90% 
D)  10%

Question 9

One half of the adult population in the US are marginally to functionally illiterate.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a strategy of e-learning?

Accepted Answer

A)  E-learning works best when there are learning coaches and mentors provided. 
B)  E-learning must have a statement of purpose. 
C)  Build in quality. 
D)  Conflicting information 
A)  E-learning works best when there are learning coaches and mentors provided. 
B)  E-learning must have a statement of purpose. 
C)  Build in quality. 
D)  Conflicting information

Question 11

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Accepted Answer

A)  Quality of organization 
B)  Changing demographics 
C)  Change in productivity 
D)  Corporate image 
A)  Quality of organization 
B)  Changing demographics 
C)  Change in productivity 
D)  Corporate image

Question 12

Which of these is an aspect of customer training?

Accepted Answer

A)  Shaping customer expectations 
B)  Product development 
C)  Purchase order procedures 
D)  Accounts payable procedures 
A)  Shaping customer expectations 
B)  Product development 
C)  Purchase order procedures 
D)  Accounts payable procedures

Question 13

Training sometimes fails because of a lack of participation in planning on the part of management.

Accepted Answer

A) True 
 B)False

Question 14

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

Accepted Answer

A) True 
 B)False

Customer expectations of an organization's products are not important.

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Computer-based training is part of:

What is the oldest and most used method of teaching?

E-learning is a tool, not a strategy.

Topics that are widely addressed in ethics training programs are:

The job task analysis survey is the most structured approach managers can use to assess training.

What percentage of what is read is remembered and retained?

One half of the adult population in the US are marginally to functionally illiterate.

Which of the following is a strategy of e-learning?

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Which of these is an aspect of customer training?

Training sometimes fails because of a lack of participation in planning on the part of management.

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 12: Education and Training

Customer expectations of an organization's products are not important.

The lecture/discussion method of teaching should be used when the subject matter deals with skill development or how-to information.

Computer-based training is part of:

What is the oldest and most used method of teaching?

E-learning is a tool, not a strategy.

Topics that are widely addressed in ethics training programs are:

The job task analysis survey is the most structured approach managers can use to assess training.

What percentage of what is read is remembered and retained?

One half of the adult population in the US are marginally to functionally illiterate.

Which of the following is a strategy of e-learning?

The most important factors that combine to magnify the need for training are global competition, rapid and continual change, quality of the existing labor pool, technology transfer problems, and____________ .

Which of these is an aspect of customer training?

Training sometimes fails because of a lack of participation in planning on the part of management.

Technology transfer is the process of moving newly commercialized technologies into the workplace where they can be used to enhance productivity, quality, and competitiveness.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters