Question 1

Which of the following is not a value that leads to peak performance and excellence?

Accepted Answer

A)  Creativity 
B)  Quality 
C)  Dependability 
D)  Opportunity 
A)  Creativity 
B)  Quality 
C)  Dependability 
D)  Opportunity C

Question 2

Managers must establish ethical standards within their organization.

Accepted Answer

A) True 
 B)False  False

Question 3

In a total quality setting, people are responsible for their actions and accountable for their performance.

Accepted Answer

A) True 
 B)False  True

Question 4

Managers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?

Accepted Answer

A)  They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior. 
B)  They are responsible for helping employees make ethical choices. 
C)  They are responsible for setting an example of ethical behavior. 
D)  They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made. 
A)  They are responsible for creating an internal environment that promotes, expects, and rewards ethical behavior. 
B)  They are responsible for helping employees make ethical choices. 
C)  They are responsible for setting an example of ethical behavior. 
D)  They are responsible for helping employees follow through and exhibit ethical behavior after the appropriate choices have been made.

Question 5

When handling an ethical dilemma, managers should select the option that will most likely:

Accepted Answer

A)  Pass the various ethics tests 
B)  Build strength in the organization 
C)  Set the best example for employees 
D)  None of the above 
A)  Pass the various ethics tests 
B)  Build strength in the organization 
C)  Set the best example for employees 
D)  None of the above

Question 6

People in positions of authority are exempt from their organization's ethics standards.

Accepted Answer

A) True 
 B)False

Question 7

An organization's responsibilities for ensuring ethical behavior include:

Accepted Answer

A)  Paying whistleblowers to speak up 
B)  Creating and ethical environment 
C)  Establishing in-house courts and juries 
D)  Refusing to talk to the media 
A)  Paying whistleblowers to speak up 
B)  Creating and ethical environment 
C)  Establishing in-house courts and juries 
D)  Refusing to talk to the media

Question 8

Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society.

Accepted Answer

A) True 
 B)False

Question 9

The international standard for corporate social responsibility is:

Accepted Answer

A)  ISO 15555 
B)  ISO 26000 
C)  ISO 9006-1 
D)  ISO 14000 
A)  ISO 15555 
B)  ISO 26000 
C)  ISO 9006-1 
D)  ISO 14000

Question 10

When providing ethics training, it is important to:

Accepted Answer

A)  Facilitate, don't preach 
B)  Stimulate discussion 
C)  Highlight practical applications 
D)  All of the above are important 
A)  Facilitate, don't preach 
B)  Stimulate discussion 
C)  Highlight practical applications 
D)  All of the above are important

Question 11

Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.

Accepted Answer

A) True 
 B)False

Question 12

Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.

Accepted Answer

A) True 
 B)False

Question 13

The concepts of trust, integrity, and ______ are part of the value system of total quality.

Accepted Answer

A)  Morality 
B)  Responsibility 
C)  Trust 
D)  Legality 
A)  Morality 
B)  Responsibility 
C)  Trust 
D)  Legality

Which of the following is not a value that leads to peak performance and excellence?

Managers must establish ethical standards within their organization.

In a total quality setting, people are responsible for their actions and accountable for their performance.

Managers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?

When handling an ethical dilemma, managers should select the option that will most likely:

People in positions of authority are exempt from their organization's ethics standards.

An organization's responsibilities for ensuring ethical behavior include:

Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society.

The international standard for corporate social responsibility is:

When providing ethics training, it is important to:

Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.

Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.

The concepts of trust, integrity, and ______ are part of the value system of total quality.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 4: Quality Management, Ethics, and Corporate Social Responsibility

Which of the following is not a value that leads to peak performance and excellence?

Managers must establish ethical standards within their organization.

In a total quality setting, people are responsible for their actions and accountable for their performance.

Managers have three main responsibilities in regard to ethics. Which of the following is NOT one of those?

When handling an ethical dilemma, managers should select the option that will most likely:

People in positions of authority are exempt from their organization's ethics standards.

An organization's responsibilities for ensuring ethical behavior include:

Corporate social responsibility is a balanced approach for organizations to address economic, social and environmental issues in a way that aims to benefit people, communities and society.

The international standard for corporate social responsibility is:

When providing ethics training, it is important to:

Locus of control is a person's ability to undertake self-directed tasks and to cope with tense structure.

Morality refers to the values that are subscribed to and fostered by society in general and by individuals within society.

The concepts of trust, integrity, and ______ are part of the value system of total quality.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Iso 9000 and Total Quality: the Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters