Exam 13: Conflict and Stress

Wayne just started a new job for a company that distributes swimming pool hardware like brass drain filters,pumps,and flexible heating coils for pool heaters.The warehouse is filled with approximately 400 SKU's or individual products.Wayne has been told that he is responsible for being the final "approver" for all orders before they get loaded on to the truck and sent to the customer.At the same time,his supervisor has asked him to try to manage the labour costs in the warehouse for himself and the dozen or so of other employees in that area.In the middle of double checking a large and very complicated order,Wayne was asked to meet with the warehouse manager,as well as a handful of other managers from the company,to discuss customer service challenges.He is experiencing quite a bit of stress and he is worried it is going to get worse as the role ambiguity he is facing gets more confusing.The stressors Wayne is experiencing are coming from the intense

Research has shown that negative behaviour can trickle-down from managers to supervisors to workers,creating a climate of ________.

In final offer arbitration

In trying to cope with a stressful situation at work,Chad smiles and acts relaxed in spite of inner tension.This an example of reaction formation.

Distributive and integrative negotiations can take place simultaneously.

________ refer to features of a job that are functional in that they help achieve work goals,reduce job demands,and stimulate personal growth.

Similar factors provoke stress and lead to similar reactions around the globe.

Discuss the role of personality on the experience of stress and three personality traits associated with stress.

A national Canadian survey determined that work-family conflict results in decreased work performance and increased absenteeism.

Terry is a sales clerk who serves as an interface between her department store and the buying public.As such she holds a(n)________ role position.

Someone who is experiencing stress at work,comes from an abusive family,and feels that they have been treated unfairly is most likely to engage in which of the following?

High job ________ and time pressure have been associated with presenteeism.

Role ambiguity is an example of an hindrance stressor.

Constructive conflict refers to conflict for which the benefits outweigh the costs.

Delegation,time management,and asking for help illustrate ________ reactions to stress.

Susan was angry at her boss but afraid he would fire her.She yelled at her subordinate.This illustrates the defence mechanism of ________.

Which of the following best represents the relationship between personality and burnout?

Integrative negotiation requires a degree of creativity.

George Walters works in the accounting department at Kapster Enterprises.Recently,the department introduced a new computer system and adopted new documenting procedures which have had a considerable impact on George's job.As a result,George is feeling a bit "stressed-out" and needs to talk to someone in his social support network.Should he talk to his wife,Judy,his co-worker,Bill,or his old high school buddy,Mike,who is a bartender? Explain your rationale.

Carl has a good friend who seems to be reacting badly to the stress of his new job.You are starting to worry about the toll it is taking on him and realize that he would be better off if he used problem solving as a way to cope with his stress.You have arranged to meet him for lunch and you will propose this to him.What will you tell him about problem solving and what examples of problem solving can you suggest he considers trying?