Exam 13: Conflict and Stress

Careful time management to deal with stress is an example of using a defence mechanism.

Which of the following is NOT a core characteristic of burnout?

The job demands-resources model is a model that specifies

Diana's first job was as an air traffic controller,a position she found very stressful.Realizing that this wasn't for her,she found another job as a management trainee and resigned from her air traffic controller position.Her reaction to stress was one of

Conflict is especially likely when those of low status are dependent upon those of high status.

What seems to be a key factor associated with the occurrence of burnout?

What does presenteeism refer to?

Suzie Desouza,the Manager of Industrial Relations at Zeta Manufacturing,has just been informed that the union representing the assembly workers has rejected management's latest offer and has issued a strike notice.Suzie is very angry at both her superiors and the union representatives for their intransigence on key negotiation issues,but she tries to keep her cool as she prepares for yet another marathon bargaining session.She is concerned that the strike will lead to layoffs in other areas of the company,and she worries about those individuals who will be adversely affected if the next round of negotiations fails.She has been told by her boss to try to avoid a strike at all costs.Yet,her boss was the one who recommended countering the union's previous offer with the current failed offer.Based on the pace of negotiations to date,she predicts that even round-the-clock negotiations will not result in a settlement soon enough to avert the strike.As she sits at her desk,she glances at the pictures of her two children who she has hardly seen since negotiations started last month.She also notices that the in-basket of her mail tray is overflowing and she has nearly 100 unopened email messages (half of them marked "URGENT").As she pops another pill for her high blood pressure problem,she sighs,"Where do I start?" Analyze Suzie's situation in terms of stressors,stress,and stress reaction.

In the context of work groups and teams,relationship and process conflict tend to be detrimental to member satisfaction but beneficial for team performance.

A repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as

Which of the following are examples of challenge stressors?

Some ________ can cause both absenteeism and presenteeism.

Although Sylvester was terrible in the finance department,he resolved to be the best personnel manager in the history of the firm.This illustrates the defence mechanism of ________.

A ready supply of resources is especially likely to prompt conflict among organizational subunits.

Defence mechanisms concentrate on anxiety reduction rather than on actually confronting or dealing with the stressor.

________ can take many forms such as incessant teasing,demeaning criticism,social isolation,or sabotaging others' tools and equipment.

Attending work when ill is called

The stress model presented in the text is only relevant in certain cultures.

Discuss the relationship between stressors and job performance and give examples of hindrance and challenge stressors.

Three friends have just graduated from university and are about to begin their first full-time jobs.Jack has high self-esteem,Jill has high conscientiousness,and Bo has an external locus of control.Who is most likely to experience burnout?