Question 1

As discussed in the text,quitting one's stressful job would be an example of withdrawal,a behavioural reaction to stress.

Accepted Answer

A) True 
 B)False

Question 2

By definition,which event occurs first?

Accepted Answer

A) Stress reaction 
B) Stress 
C) Stressor 
D) Burnout 
E) Anxiety 
A) Stress reaction 
B) Stress 
C) Stressor 
D) Burnout 
E) Anxiety

Question 3

Which of the following are examples of hindrance stressors?

Accepted Answer

A) Heavy workload and responsibility 
B) Heavy workload and role ambiguity 
C) Heavy workload and interpersonal conflict 
D) Role ambiguity and interpersonal conflict 
E) Responsibility and interpersonal conflict 
A) Heavy workload and responsibility 
B) Heavy workload and role ambiguity 
C) Heavy workload and interpersonal conflict 
D) Role ambiguity and interpersonal conflict 
E) Responsibility and interpersonal conflict

Question 4

If you have a friend at work who is experiencing high job demands and time pressure,what might you expect from your friend?

Accepted Answer

A) absenteeism 
B) presenteeism 
C) burnout 
D) bullying 
E) abusive supervision 
A) absenteeism 
B) presenteeism 
C) burnout 
D) bullying 
E) abusive supervision

Question 5

There is growing evidence that providing more ________ in how service is delivered can alleviate stress and burnout.

Accepted Answer

A) resources 
B) time 
C) feedback 
D) autonomy 
E) support 
A) resources 
B) time 
C) feedback 
D) autonomy 
E) support

Question 6

People high in negative affectivity are particularly likely to feel stressed in response to the demands of poor job design.

Accepted Answer

A) True 
 B)False

Question 7

Occasionally,some degree of task conflict is actually beneficial to member satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Occasionally,some degree of task conflict is actually beneficial for team performance.

Accepted Answer

A) True 
 B)False

Question 9

People high in negative affectivity are particularly likely to feel stressed in response to the demands of a ________.

Accepted Answer

The answer of People high in negative affectivity are particularly...

Question 10

Many studies of physiological reactions to stress have concentrated on

Accepted Answer

A) diabetes. 
B) the cardiovascular system. 
C) bacterial infections. 
D) different types of cancer. 
E) kidney disease. 
A) diabetes. 
B) the cardiovascular system. 
C) bacterial infections. 
D) different types of cancer. 
E) kidney disease.

Question 11

What is a process conflict?

Accepted Answer

A) Disagreements about the nature of work to be done. 
B) Disagreements about how the organization should function. 
C) Disagreements about how work should be organized and accomplished. 
D) Disagreements about how conflict should be managed. 
E) Disagreements about the relationships among group members. 
A) Disagreements about the nature of work to be done. 
B) Disagreements about how the organization should function. 
C) Disagreements about how work should be organized and accomplished. 
D) Disagreements about how conflict should be managed. 
E) Disagreements about the relationships among group members.

Question 12

According to the job demands-resources model,the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

Accepted Answer

A) Physical feature 
B) Social feature 
C) Psychological feature 
D) Organizational feature 
E) Academic feature 
A) Physical feature 
B) Social feature 
C) Psychological feature 
D) Organizational feature 
E) Academic feature

Question 13

When a group of individuals,usually direct co-workers,"gang up" on a particular employee,it is called

Accepted Answer

A) sexual harassment. 
B) interpersonal conflict. 
C) mobbing. 
D) relationship conflict. 
E) conflict stimulation. 
A) sexual harassment. 
B) interpersonal conflict. 
C) mobbing. 
D) relationship conflict. 
E) conflict stimulation.

Question 14

The province of Quebec has established a voluntary certification program for ________.

Accepted Answer

The answer of The province of Quebec has established a...

Question 15

Repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as ________.

Accepted Answer

The answer of Repeated negative behaviour directed towards one or...

Question 16

Some stressors can cause both absenteeism and presenteeism.

Accepted Answer

A) True 
 B)False

Question 17

Extreme hostility and cynicism are the physiologically risky components of

Accepted Answer

A) negative affectivity. 
B) approach-avoidance conflict. 
C) burnout. 
D) Type A behaviour. 
E) locus of control. 
A) negative affectivity. 
B) approach-avoidance conflict. 
C) burnout. 
D) Type A behaviour. 
E) locus of control.

Question 18

The Type A behaviour pattern is a good example of how

Accepted Answer

A) people can cope effectively with stress. 
B) personality is involved in stress. 
C) job dissatisfaction and poor performance are caused by stress. 
D) all humans respond very similarly to stressors. 
E) strong defence mechanisms can reduce the physiological reactions to stress. 
A) people can cope effectively with stress. 
B) personality is involved in stress. 
C) job dissatisfaction and poor performance are caused by stress. 
D) all humans respond very similarly to stressors. 
E) strong defence mechanisms can reduce the physiological reactions to stress.

Question 19

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

Accepted Answer

The five modes are a

Question 20

A conflict management style characterized by low assertiveness of one's own interests and low cooperation with the other party is called

Accepted Answer

A) avoiding. 
B) accommodating. 
C) competing. 
D) compromise. 
E) collaborating. 
A) avoiding. 
B) accommodating. 
C) competing. 
D) compromise. 
E) collaborating.

As discussed in the text,quitting one's stressful job would be an example of withdrawal,a behavioural reaction to stress.

By definition,which event occurs first?

Which of the following are examples of hindrance stressors?

If you have a friend at work who is experiencing high job demands and time pressure,what might you expect from your friend?

There is growing evidence that providing more ________ in how service is delivered can alleviate stress and burnout.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of poor job design.

Occasionally,some degree of task conflict is actually beneficial to member satisfaction.

Occasionally,some degree of task conflict is actually beneficial for team performance.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of a ________.

Many studies of physiological reactions to stress have concentrated on

What is a process conflict?

According to the job demands-resources model,the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

When a group of individuals,usually direct co-workers,"gang up" on a particular employee,it is called

The province of Quebec has established a voluntary certification program for ________.

Repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as ________.

Some stressors can cause both absenteeism and presenteeism.

Extreme hostility and cynicism are the physiologically risky components of

The Type A behaviour pattern is a good example of how

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

A conflict management style characterized by low assertiveness of one's own interests and low cooperation with the other party is called

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 13: Conflict and Stress

As discussed in the text,quitting one's stressful job would be an example of withdrawal,a behavioural reaction to stress.

By definition,which event occurs first?

Which of the following are examples of hindrance stressors?

If you have a friend at work who is experiencing high job demands and time pressure,what might you expect from your friend?

There is growing evidence that providing more ________ in how service is delivered can alleviate stress and burnout.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of poor job design.

Occasionally,some degree of task conflict is actually beneficial to member satisfaction.

Occasionally,some degree of task conflict is actually beneficial for team performance.

People high in negative affectivity are particularly likely to feel stressed in response to the demands of a ________.

Many studies of physiological reactions to stress have concentrated on

What is a process conflict?

According to the job demands-resources model,the work environment can be described in terms of demands and resources.Which of the following features would NOT be considered a job demand?

When a group of individuals,usually direct co-workers,"gang up" on a particular employee,it is called

The province of Quebec has established a voluntary certification program for ________.

Repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as ________.

Some stressors can cause both absenteeism and presenteeism.

Extreme hostility and cynicism are the physiologically risky components of

The Type A behaviour pattern is a good example of how

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

A conflict management style characterized by low assertiveness of one's own interests and low cooperation with the other party is called

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change,Development,and Innovation

Filters