Exam 14: Supply Chain Management

By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

All of the following are examples of green supply chain management EXCEPT:

Which of the following is a key principle of supply chain management that means multiple firms work together to perform tasks as a single unified system rather than as several individual companies acting in isolation?

The goal of a materials-handling system is to handle products as infrequently as possible

EDI is often used to replace paper documents with electronic documents containing the same information.

The activities that enable the demand management process to work include:

_____ integration is the ability of two or more companies to develop social connections that serve to guide their interactions when working together.

The supply chain team does all of the following EXCEPT:

Which business process is based on the activities involved in customer data collection,forecasting of future demand,synchronization of supply and demand by comparing production capacity to forecasts,and the development of activities to "smooth out" demand?

Which of the following moves inventory into,within,and out of a warehouse?

All of the following are business trends currently having a strong influence on the job of the supply chain manager EXCEPT:

How has the use of supply chain management resulted in a radical reformulation of traditional marketing,production,and distribution functions?

Whirlpool and Lowe's Every week,Whirlpool and Lowe's have an online conference call to discuss what appliances are selling in the stores and what capacity Whirlpool has to make product.Often,the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's.This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers.However,sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question.It then becomes a question of demand shaping for Lowe's.What promotions,in-store displays,and sales incentives can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way,Lowe's,Whirlpool,and their suppliers manage supply and also demand. -Refer to Whirlpool and Lowe's.A tremendous amount of _____ exists between Lowe's and Whirlpool,which is evident by the long-lasting,value-added offerings Whirlpool provides to Lowe's.

"Seamless" is a favorite buzzword of supply chain management proponents,especially those who advocate JIT.Given the case,what disruption was left out of the chapter discussion?

Of the eight critical business processes on which supply chain managers must focus,which process allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or the supply chain?

The connected chain of all of the business entities,both internal and external to the company,that perform or support the logistics function is known as the:

Distribution managers select different transportation modes based on several distinct criteria.List and briefly define these criteria,and name the best and worst transportation mode for each criterion.

By achieving _____ integration across their supply chains,firms can gain the information needed to execute short-term and long-term planning,and thereby make better operational decisions.

Management practices that reflect a highly coordinated effort between supply chain partners are said to be "integrated."

Fishy Business DNA testing has revealed that sushi bar customers are not always getting what they pay for.Scientists at the American Museum of Natural History tested fish from 31 sushi bars and found that the tuna coveted by many diners is often a cheaper substitute,a banned fish,or an endangered species.This could be the result of an honest mistake in the supply chain,or it could be a deliberate attempt to deceive buyers.However,researchers have uncovered a DNA "bar code" that can accurately identify the type of fish.While still a ways off,the scientist who developed the tuna DNA bar code envisions a small device that can provide instantaneous species identification,which will result in restaurants ultimately providing what their customers are demanding and paying for. -Refer to Fishy Business.In the future,suppliers of fresh fish will be able to use electronic bar codes to verify the fish species for members of the supply chain.This information can be incorporated into the information technology used in the inventory management and control business process.This information technology is called: