Exam 3: The Environment and Corporate Culture

CASE Scenario - Holly Davis Holly Davis was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Holly was now under pressure to expand the customer base. Holly had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change in the way employees thought about the firm and in the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -To affect the value system, Holly will be working primarily with

When an organization pays little attention to either cultural values or business results, it is unlikely to survive for long.

The external ________________________________________ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

The people and organizations in the environment who acquire goods or services from the organization are

Not having sufficient information about environmental factors to understand and predict environmental needs and changes is called ____________________.

A(n) ______________________________ includes the elements within the organization's boundaries.

Symbols, stories, heroes, slogans, and ceremonies combine to create an organization's culture.

When an organization puts emphasis on both cultural values and business results, success will be difficult to sustain in the long run.

According to Unlocking Innovative Solutions Through People in Chapter 3, the Brazil-based Semco Corp. was revived when the president turned control over to the employees.

Adaptability culture emerges in an environment that requires ____________________ response and ____________________ decision making.

Which of the following is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant

The _________________________ represents people in the environment who can be hired to work for the organization.

The _________________________ dimension includes government regulations at the local, state, and federal levels.

Many organizations are adapting to the environment by developing more of a(n) __________ relationship rather than a(n) __________ relationship with competitors.

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

The internal environment within which managers work includes corporate culture, sociocultural aspects, and customers.

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

A ______________________________ defines and uses signals and symbols to influence corporate culture.

Which of these is a part of an organization's internal environment?

Which of these is a narrative based on true event that is repeated frequently and shared by organizational employees?