Question 1

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.

Accepted Answer

A) True 
 B)False

Question 2

_____ refers to the fact that services are perishable and cannot be stored in inventory.

Accepted Answer

A)  Boundarylessness 
B)  Tangible output 
C)  Intangible output 
D)  Flexible operations 
E)  Centralization 
A)  Boundarylessness 
B)  Tangible output 
C)  Intangible output 
D)  Flexible operations 
E)  Centralization

Question 3

According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:

Accepted Answer

A)  delegate the whole task. 
B)  select the right person. 
C)  save feedback for completion of the project. 
D)  evaluate and reward performance. 
E)  give thorough instruction. 
A)  delegate the whole task. 
B)  select the right person. 
C)  save feedback for completion of the project. 
D)  evaluate and reward performance. 
E)  give thorough instruction.

Question 4

The biggest advantage to a virtual network approach is _____ and _____ on a global scale.

Accepted Answer

A)  flexibility; competitiveness 
B)  coordination; organization 
C)  communication; organization 
D)  communication; no cost 
E)  flexibility; coordination 
A)  flexibility; competitiveness 
B)  coordination; organization 
C)  communication; organization 
D)  communication; no cost 
E)  flexibility; coordination

Question 5

_____ means that decision authority is located near the top of the organization.

Accepted Answer

The answer of _____ means that decision authority is located...

Question 6

Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

Accepted Answer

A)  Boars' Nest's structure is too loose. 
B)  Boars' Nest's structure is too horizontal. 
C)  Boars' Nest uses a vertical structure. 
D)  All of these. 
E)  Both Boars' Nest's structure is too loose and structure is too horizontal. 
A)  Boars' Nest's structure is too loose. 
B)  Boars' Nest's structure is too horizontal. 
C)  Boars' Nest uses a vertical structure. 
D)  All of these. 
E)  Both Boars' Nest's structure is too loose and structure is too horizontal.

Question 7

In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.

Accepted Answer

A)  service production 
B)  mass production 
C)  large-batch production 
D)  small-batch production 
E)  continuous process production 
A)  service production 
B)  mass production 
C)  large-batch production 
D)  small-batch production 
E)  continuous process production

Question 8

A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.

Accepted Answer

The answer of A(n) _____ is a person who is...

Question 9

Organization structure is defined as the:

Accepted Answer

A)  visual representation of the organization. 
B)  framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated. 
C)  division of labor. 
D)  unbroken line of authority that links all individuals in the organization. 
E)  none of these. 
A)  visual representation of the organization. 
B)  framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated. 
C)  division of labor. 
D)  unbroken line of authority that links all individuals in the organization. 
E)  none of these.

Question 10

Coordination refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.

Accepted Answer

A) True 
 B)False

Question 11

Reengineering is the outcome of information and cooperation.

Accepted Answer

A) True 
 B)False

Question 12

Unity of command and the scalar principle are both closely related to the:

Accepted Answer

A)  amount of work specialization in an organization. 
B)  degree of formalization. 
C)  chain of command. 
D)  amount of bureaucracy in the organization. 
E)  matrix structure. 
A)  amount of work specialization in an organization. 
B)  degree of formalization. 
C)  chain of command. 
D)  amount of bureaucracy in the organization. 
E)  matrix structure.

Question 13

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

Accepted Answer

A)  team-based 
B)  horizontal matrix 
C)  divisional 
D)  vertical functional 
E)  process 
A)  team-based 
B)  horizontal matrix 
C)  divisional 
D)  vertical functional 
E)  process

Question 14

The duty to perform the task or activity an employee has been assigned is called accountability.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?

Accepted Answer

A)  Reengineering 
B)  Layoffs 
C)  Downsizing 
D)  A temporary committee 
E)  An ad hoc committee 
A)  Reengineering 
B)  Layoffs 
C)  Downsizing 
D)  A temporary committee 
E)  An ad hoc committee

Question 16

Which of the following characteristics distinguishes authority?

Accepted Answer

A)  It is vested in people, not positions. 
B)  Subordinates accept it. 
C)  It flows across the horizontal hierarchy. 
D)  It emerges from the organizational values. 
E)  Individuals are born with this power. 
A)  It is vested in people, not positions. 
B)  Subordinates accept it. 
C)  It flows across the horizontal hierarchy. 
D)  It emerges from the organizational values. 
E)  Individuals are born with this power.

Question 17

Division of labor is also known as _____.

Accepted Answer

The answer of Division of labor is also known as...

Question 18

A project manager is a person responsible for coordinating the activities of several departments for the completion of a specific project.

Accepted Answer

A) True 
 B)False

Question 19

When the organization is structured along _____ lines, coordination is required.

Accepted Answer

A)  functional 
B)  divisional 
C)  team 
D)  all of these 
E)  functional or divisional 
A)  functional 
B)  divisional 
C)  team 
D)  all of these 
E)  functional or divisional

Question 20

_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Accepted Answer

The answer of _____ teams consist of employees from various...

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.

_____ refers to the fact that services are perishable and cannot be stored in inventory.

According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:

The biggest advantage to a virtual network approach is _ and _ on a global scale.

_____ means that decision authority is located near the top of the organization.

Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.

A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.

Organization structure is defined as the:

Coordination refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.

Reengineering is the outcome of information and cooperation.

Unity of command and the scalar principle are both closely related to the:

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

The duty to perform the task or activity an employee has been assigned is called accountability.

Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?

Which of the following characteristics distinguishes authority?

Division of labor is also known as _____.

A project manager is a person responsible for coordinating the activities of several departments for the completion of a specific project.

When the organization is structured along _____ lines, coordination is required.

_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 10: Designing Adaptive Organizations

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.

_____ refers to the fact that services are perishable and cannot be stored in inventory.

According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:

The biggest advantage to a virtual network approach is _____ and _____ on a global scale.

_____ means that decision authority is located near the top of the organization.

Boars' Nest Distributors is continually hampered by an inability to adapt to an unstable environment. Which of the following is a plausible explanation as to why?

In a _____ organization, the entire work flow is mechanized in a sophisticated and complex form of production technology.

A(n) _____ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.

Organization structure is defined as the:

Coordination refers to the managerial task of adjusting and synchronizing the diverse activities among different individuals and departments.

Reengineering is the outcome of information and cooperation.

Unity of command and the scalar principle are both closely related to the:

Kara's department is made up of people with similar skills and work activities. Her organization uses the _____ approach to departmentalization.

The duty to perform the task or activity an employee has been assigned is called accountability.

Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?

Which of the following characteristics distinguishes authority?

Division of labor is also known as _____.

A project manager is a person responsible for coordinating the activities of several departments for the completion of a specific project.

When the organization is structured along _____ lines, coordination is required.

_____ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

The biggest advantage to a virtual network approach is _ and _ on a global scale.