Exam 10: The Nature of Work Groups and Teams

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Co-action social facilitation is the effect of passive spectators on individual performance.

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To reap the advantages of heterogeneity, group members must understand each other's differences and points of view and use them to enable the group to perform at a high level and achieve its goals.

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Define group efficacy and discuss how it is formed.

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A group is a set of two or more people who interact with each other to achieve certain goals or meet certain needs.

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Role ________ dictate the way members should interact with one another to perform their specific roles.

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When an apprentice woodworker who has just joined a group of custom furniture makers is told that he can select the order in which he learns to make the different types of furniture, the ________ tactic of role orientation is being used.

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A company puts together a group to develop a sales plan. This is an example of an informal group.

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The main benefit of an institutionalized orientation is also its main danger: the homogeneity it produces among group members.

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Members of a homogeneous group have many characteristics in common.

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Discuss two types of informal work groups.

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Whenever people work in a group, they are also working as a team.

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Ross, Rachel, Nick, and Sophie are city employees in a group tasked with ways to spruce up the downtown. Rachel is the most dedicated worker of the group and always stays late, but has never made any great contribution. Ross used to be mayor and has started several successful festivals that have revitalized the downtown. Nick is a lazy and pessimistic worker, so the others simply ignore him. Sophie is new to the group and unfamiliar with the city. Who would MOST LIKELY be allowed to violate norms without being punished?

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When group members are rewarded for high performance, such performance becomes a group goal, and norms develop toward that end.

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Groups are LEAST LIKELY to respond to the violation of a norm by ________.

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Conformity to group norms is good in all situations.

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A role is a set of behaviors or tasks a person is expected to perform, according to his or her position in a group or organization.

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A team with no manager or team member assigned to lead the team is called a ________.

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Interest groups are collections of organizational members who enjoy each other's company and socialize with each other.

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A group goal is one upon which all or most of a group can agree.

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When collective socialization tactics are used, newcomers go through a common learning experience designed to produce standardized or highly similar responses to different situations.

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