Exam 10: The Nature of Work Groups and Teams

A group of five factory workers who go bowling every Thursday night to satisfy their common need for affiliation is an example of ________.

Work groups may not pass through all development stages in order. Yet, all work groups will pass through the adjourning stage.

Role responsibilities dictate the way members should interact with one another to perform their specific roles.

A company uses an individualized role orientation. The company MOST LIKELY values ________.

Just as self-efficacy is an important determinant of individual accomplishments, group efficacy is an important determinant of group accomplishments.

A manager should know that if his employees are being watched by other group members while they are performing their tasks, this can lead to a decreased performance if ________.

The division of labor that occurs in groups and organizations necessitates the development of roles.

Groups need conformity and must avoid deviance to accomplish their goals and perform at a high level.

Some group members are allowed to deviate from group norms because they have made above-average contributions to the group in the past. These contributions have earned them the freedom to violate norms without being punished. This is the result of ________.

A manager notices his task force's ideas are a little stale. He attributes this to the fact that the group is homogeneous. He should ________.

One of the basis for conformity is internalization.

Social facilitation is the effect that the physical presence of others has on an individual's performance.

When Sally Winters started as a data input clerk, she enjoyed the fact that other workers surrounded her and they could chat as they worked without affecting their productivity. Sally was recently promoted to the quality control position for her work group, but she is still at the same desk. Her coworkers' chatter now is a source of irritation to her as she checks for errors. Which of the following BEST explains the change in the effect of Sally's working conditions on her performance?

When the membership in a group changes, rules help newcomers learn the right way to perform their roles.

In an ________, individuals are taught that it is acceptable and desirable to be creative and to experiment with changing how the group does things.

Individual, informal, random, variable, disjunctive, and investiture tactics MOST OFTEN lead newcomers to develop an ________.

In an ________, newcomers are taught to respond to situations in the same way that existing group members respond to similar situations.

Maria Henderson is the assistant controller at Tie & Belt, Inc. She meets every Tuesday with Marvin Smith, a sales clerk, and Mark Corbin, a production systems analyst, to discuss common problems they are having learning a computer program. The three decided to start meeting together after they ran into each other at the local computer store, where they were waiting in line to ask a salesperson questions about the program. This group would be classified as ________.

A ________ is a collection of organizational members who enjoy each other's company and socialize with each other (often both on and off the job).

Which of the following is always TRUE of a homogeneous group?