Exam 10: The Nature of Work Groups and Teams

The process by which newcomers learn the rules, roles, and norms of a group is called ________.

The most widespread basis for conformity to group norms is compliance; that is, assenting to a norm in order to attain rewards or avoid punishment.

________ specify in writing the best way to perform a particular task.

The stages of group development include all of the following EXCEPT ________.

In the workplace, members of a ________ have many characteristics in common.

In the workplace, members of a ________ do not have many characteristics in common.

To maximize the benefits of social facilitation and minimize the drawbacks, an office designer should design offices that ________.

What are the advantages and disadvantages of large groups and small groups?

The two types of social facilitation effects are known as ________.

Members of a group believe there is the potential for mutual goal accomplishment.

The two basic attributes of a group are ________.

When tactics are ________, newcomers are segregated from existing group members during the learning process.

________ is the effect the physical presence of others has on an individual's performance.

An individual's performance of difficult, complex, or novel tasks is not affected by the presence of other group members.

Explain the difference between formal and informal work groups.

When large numbers of students are taught to react to the same situations with identical responses, it is called ________.

Homogeneous groups MOST OFTEN have fewer communication and coordination problems than heterogeneous groups.

One advantage of larger groups is that ________.

A friendship group is a collection of organizational members who enjoy each other's company and socialize with each other (often both on and off the job).

Which of the following is NOT an advantage of a small group?