Exam 10: The Nature of Work Groups and Teams

Informal work groups include ________.

In the ________ of group development, group members try to get to know each other and establish common understanding.

During the last task force meeting of each month, a team member is expected to bring in treats. When it is Julie's turn to bring in treats, she does so only because she does not want to be looked down upon. Her reason for conforming to this norm is ________.

________ occurs when a member of a group violates a norm.

Define idiosyncrasy credits.

The more important the task performed by a group, the higher the group's ________ in the organization.

________ requires believing that the behavior dictated by the norm is truly the right way to behave.

Groups tend to demonstrate the highest performance when ________.

Managers establish ________ to help the organization achieve its goals.

Ken, Laura, and Joey are in an interest group. Everyone arrives five minutes early for every meeting. If Ken feels identification, the reason that he arrives early is MOST LIKELY because ________.

A ________ is a set of two or more people who interact with each other to achieve certain goals or meet certain needs.

It has been an informal rule for many years that nobody in the shipping department voluntarily works on the first Saturday in November at the W. W. Wright Company's East Texas plant because it is the first day of hunting season, a popular event. Henry, a new member of the shipping department, volunteers to work on this day. What is MOST LIKELY to happen to him?

When informal socialization tactics are used, newcomers are segregated from existing group members during the learning process.

The term "role taking" describes the process of creating a role by assuming certain responsibilities that are not part of one's assigned role.

A ________ is a formal group of members who interact at a high level and work together intensely to achieve a common group goal.

________ are informal rules of conduct.

Members of groups with high status are likely to be motivated to perform at a high level because they see their work as especially important for the success of the organization as a whole.

A potential advantage of heterogeneous groups is that the group makes good decisions because diverse points of view are represented.

Healthy groups generate rules in the early stages of their development, to which they remain committed despite pressures to change.

Members of the International Expansion Research Task Force at Hands-on Corporation come from manufacturing, research and development, marketing, and engineering. The youngest member is 23 years old; the oldest will retire next spring at age 65. Two of the members have bachelor's degrees, several have no college degree, and one has a doctorate in theology. Based on these factors, the International Expansion Research Task Force should NOT expect ________.