Exam 9: Managing Stress and Work Life Balance

Some problem-focused coping strategies for organizations are job redesign and rotation, reduction of uncertainty, job security, job sharing, and telecommuting.

Employees with "Type A" personalities always experience high stress levels.

________ match less experienced members with more experienced members of an organization who can provide advice to them.

The potential consequences of stress on job performance can be positive or negative.

Role ambiguity occurs when one behavior or task a person is expected to perform interferes with the performance of another expected behavior or task.

Research suggests that individuals use emotion-focused and problem-focused coping.

Stress results from opportunities or threats that people perceive as important, in spite of being able to handle them effectively.

Employees in helping vocations, such as nursing or social work, tend to be less likely to experience burnout.

Psychological consequences of stress include all of the following EXCEPT ________.

Both opportunities and threats can be sources of stress.

Employees who are high on self-esteem are less likely to experience stress from challenging work assignments.

Major life events such as the death of a loved one, divorce, serious illness, or getting arrested, involve emotional or physical "threats" and are negative.

Define burnout and discuss the three key signs of burnout.

Which of the following is LEAST LIKELY to be a consequence of stress?

One way to address worker stress from promotions or challenging job assignments is for managers to take steps to raise employee ________.

Employees starting new jobs often feel stressed and nervous, but the stress diminishes over time as they gain experience.

A doctor is asked to improve her relationship with her patients. She usually has little time to spend with them due to other obligations of her job. She is also expected to take on more patients because another doctor is taking an extended leave. She will most MOST LIKELY feel ________.

A sales manager who earns commission on all sales from the company is inwardly happy whenever a salesman complains that he is feeling stressed, as long as the stress level is not overly high. Which of the following MOST logically explains why the sales manager is inwardly happy?

Mergers and acquisitions are often an organizational source of stress, particularly for employees in the acquired firm.

Many organizations use flexible work schedules to help their employees cope with conflicts between work and personal life.