Question 1

Problem-focused coping relates to the steps people take to deal directly with and act on the source of stress.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT an effective step for organizations to take in an effort to minimize the stress caused by downsizing?

Accepted Answer

A)  be open to employee questions about the downsizing 
B)  give fair and equitable severance pay 
C)  provide counseling services 
D)  announce layoffs at the last minute 
A)  be open to employee questions about the downsizing 
B)  give fair and equitable severance pay 
C)  provide counseling services 
D)  announce layoffs at the last minute

Question 3

High blood pressure, cardiovascular disease, and heart attacks may result from excessive levels of prolonged stress.

Accepted Answer

A) True 
 B)False

Question 4

A manager notices his employees have been working very hard lately. Even the employees who are most cheerful have been snapping at others. The manager wants to stop this. The LEAST helpful strategy would be to ________.

Accepted Answer

A)  incorporate walking breaks into the day 
B)  train employees how to manage their time better 
C)  set up pairs so that more experienced workers can help less experienced workers 
D)  stock the lounge with snacks and refreshments 
A)  incorporate walking breaks into the day 
B)  train employees how to manage their time better 
C)  set up pairs so that more experienced workers can help less experienced workers 
D)  stock the lounge with snacks and refreshments

Question 5

Improving communication throughout an organization is an effective way to reduce uncertainty in the workplace.

Accepted Answer

A) True 
 B)False

Question 6

Megan Price is learning how to operate a new computer system as part of her job. The new system requires extensive data input, which is a problem for Megan, who does not know how to type. The introduction of the computer system will MOST LIKELY produce stress for Megan because she ________.

Accepted Answer

A)  has the traits of an extravert 
B)  scores high on openness to experience 
C)  ranks low on negative affectivity 
D)  lacks the abilities needed 
A)  has the traits of an extravert 
B)  scores high on openness to experience 
C)  ranks low on negative affectivity 
D)  lacks the abilities needed

Question 7

Stress can be caused by one's personal life, responsibilities, membership in work groups or organizations, work-life balance, and environmental uncertainty.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT a problem-focused coping strategy for organizations?

Accepted Answer

A)  physical exercise 
B)  redesigning jobs 
C)  reducing uncertainty 
D)  improving job security 
A)  physical exercise 
B)  redesigning jobs 
C)  reducing uncertainty 
D)  improving job security

Question 9

The graph of the relationship between stress and job performance can be characterized as ________.

Accepted Answer

A)  a U shape 
B)  downward sloping 
C)  upward sloping 
D)  an inverted U 
A)  a U shape 
B)  downward sloping 
C)  upward sloping 
D)  an inverted U

Question 10

Strained interpersonal relations, absenteeism, and turnover are all potential behavioral consequences of stress.

Accepted Answer

A) True 
 B)False

Question 11

Potential stressors rarely arise at the work-group and organizational levels.

Accepted Answer

A) True 
 B)False

Question 12

Problem-focused coping is directly tailored to the stressor being experienced.

Accepted Answer

A) True 
 B)False

Question 13

List and briefly define six job-related stressors.

Accepted Answer

A wide variety of potential stressors ca

Question 14

Identify the two basic ways individuals cope with stress. Define each and review the potential strategies for coping with the stress.

Accepted Answer

The two types of coping are problem focu

Question 15

For an employer, which of the following is NOT an advantage of telecommuting?

Accepted Answer

A)  higher productivity 
B)  reduced absences 
C)  retention of valuable employees 
D)  coordination of work 
A)  higher productivity 
B)  reduced absences 
C)  retention of valuable employees 
D)  coordination of work

Question 16

All of the following are key signs of burnout EXCEPT ________.

Accepted Answer

A)  depersonalization 
B)  feelings of low personal accomplishment 
C)  emotional exhaustion 
D)  role ambiguity 
A)  depersonalization 
B)  feelings of low personal accomplishment 
C)  emotional exhaustion 
D)  role ambiguity

Question 17

Define stress and briefly explain the different aspects of stress highlighted in the definition.

Accepted Answer

Stress is the experience of opportunitie

Question 18

Employees differ in their abilities. Discuss how the ability levels of employees can affect their stress levels.

Accepted Answer

Stress can be experienced when employees

Question 19

List some of the problem-focused coping strategies for organizations.

Accepted Answer

Some problem-focused coping strategies f

Question 20

One way to summarize the relationship between stress and performance is in terms of a letter "U" that has been inverted. Up to a certain point, increases in stress enhance performance. Beyond that point, further increases in stress impair performance.

Accepted Answer

A) True 
 B)False

Problem-focused coping relates to the steps people take to deal directly with and act on the source of stress.

Which of the following is NOT an effective step for organizations to take in an effort to minimize the stress caused by downsizing?

High blood pressure, cardiovascular disease, and heart attacks may result from excessive levels of prolonged stress.

A manager notices his employees have been working very hard lately. Even the employees who are most cheerful have been snapping at others. The manager wants to stop this. The LEAST helpful strategy would be to ________.

Improving communication throughout an organization is an effective way to reduce uncertainty in the workplace.

Megan Price is learning how to operate a new computer system as part of her job. The new system requires extensive data input, which is a problem for Megan, who does not know how to type. The introduction of the computer system will MOST LIKELY produce stress for Megan because she ________.

Stress can be caused by one's personal life, responsibilities, membership in work groups or organizations, work-life balance, and environmental uncertainty.

Which of the following is NOT a problem-focused coping strategy for organizations?

The graph of the relationship between stress and job performance can be characterized as ________.

Strained interpersonal relations, absenteeism, and turnover are all potential behavioral consequences of stress.

Potential stressors rarely arise at the work-group and organizational levels.

Problem-focused coping is directly tailored to the stressor being experienced.

List and briefly define six job-related stressors.

Identify the two basic ways individuals cope with stress. Define each and review the potential strategies for coping with the stress.

For an employer, which of the following is NOT an advantage of telecommuting?

All of the following are key signs of burnout EXCEPT ________.

Define stress and briefly explain the different aspects of stress highlighted in the definition.

Employees differ in their abilities. Discuss how the ability levels of employees can affect their stress levels.

List some of the problem-focused coping strategies for organizations.

One way to summarize the relationship between stress and performance is in terms of a letter "U" that has been inverted. Up to a certain point, increases in stress enhance performance. Beyond that point, further increases in stress impair performance.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 9: Managing Stress and Work Life Balance

Problem-focused coping relates to the steps people take to deal directly with and act on the source of stress.

Which of the following is NOT an effective step for organizations to take in an effort to minimize the stress caused by downsizing?

High blood pressure, cardiovascular disease, and heart attacks may result from excessive levels of prolonged stress.

A manager notices his employees have been working very hard lately. Even the employees who are most cheerful have been snapping at others. The manager wants to stop this. The LEAST helpful strategy would be to ________.

Improving communication throughout an organization is an effective way to reduce uncertainty in the workplace.

Megan Price is learning how to operate a new computer system as part of her job. The new system requires extensive data input, which is a problem for Megan, who does not know how to type. The introduction of the computer system will MOST LIKELY produce stress for Megan because she ________.

Stress can be caused by one's personal life, responsibilities, membership in work groups or organizations, work-life balance, and environmental uncertainty.

Which of the following is NOT a problem-focused coping strategy for organizations?

The graph of the relationship between stress and job performance can be characterized as ________.

Strained interpersonal relations, absenteeism, and turnover are all potential behavioral consequences of stress.

Potential stressors rarely arise at the work-group and organizational levels.

Problem-focused coping is directly tailored to the stressor being experienced.

List and briefly define six job-related stressors.

Identify the two basic ways individuals cope with stress. Define each and review the potential strategies for coping with the stress.

For an employer, which of the following is NOT an advantage of telecommuting?

All of the following are key signs of burnout EXCEPT ________.

Define stress and briefly explain the different aspects of stress highlighted in the definition.

Employees differ in their abilities. Discuss how the ability levels of employees can affect their stress levels.

List some of the problem-focused coping strategies for organizations.

One way to summarize the relationship between stress and performance is in terms of a letter "U" that has been inverted. Up to a certain point, increases in stress enhance performance. Beyond that point, further increases in stress impair performance.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters