Question 1

Employees and the public at large are demanding that employers demonstrate greater social responsibility.

Accepted Answer

A) True 
 B)False

Question 2

One of the main reasons change efforts fail is that organizations do not create a sense of urgency.

Accepted Answer

A) True 
 B)False

Question 3

Many prospective employees are interested in obtaining a job where they can learn new skills and improve existing skills. Which of the following organizations would be the most attractive to such candidates?

Accepted Answer

A)  an organization that provides many formal training programs that are not easily transferable to other organizations 
B)  an organization that provides many formal training programs that are very easily transferred to any job the applicant might want to apply for later in his or her career 
C)  an organization that provides mentorship programs where employees attempt challenging situations under the guidance of experienced senior staffers 
D)  an organization that provides "grow and learn" sessions where classroom sessions are backed up by on-the-job training 
A)  an organization that provides many formal training programs that are not easily transferable to other organizations 
B)  an organization that provides many formal training programs that are very easily transferred to any job the applicant might want to apply for later in his or her career 
C)  an organization that provides mentorship programs where employees attempt challenging situations under the guidance of experienced senior staffers 
D)  an organization that provides "grow and learn" sessions where classroom sessions are backed up by on-the-job training

Question 4

Due to increases in education, the gap between the educated and the non-educated is decreasing.

Accepted Answer

A) True 
 B)False

Question 5

Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems without having to revisit the same issues again and again. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. Which of the following best captures what Organization B is implementing?

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management 
A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management

Question 6

An important hidden cost of layoffs is a loss of institutional memory and trust in management.

Accepted Answer

A) True 
 B)False

Question 7

One of the roles of HR managers is to act as employee advocates despite their positions as managers.

Accepted Answer

A) True 
 B)False

Question 8

What are the competencies of the human resources manager?

Accepted Answer

A)  business mastery, HR mastery, and personal credibility 
B)  business mastery, HR mastery and executive mastery 
C)  change mastery, personal credibility, union mastery, and HR mastery 
D)  business mastery, HR mastery, personal credibility, and change mastery 
A)  business mastery, HR mastery, and personal credibility 
B)  business mastery, HR mastery and executive mastery 
C)  change mastery, personal credibility, union mastery, and HR mastery 
D)  business mastery, HR mastery, personal credibility, and change mastery

Question 9

An increased reliance on outsourcing is likely to increase the morale and productivity of the employees that remain on the job.

Accepted Answer

A) True 
 B)False

Question 10

To be successful, organizations should seek to align their processes with customer needs.

Accepted Answer

A) True 
 B)False

Question 11

A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers.

Accepted Answer

A) True 
 B)False

Question 12

Teamwork is often a valuable way of facilitating knowledge exchange and mutual learning.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following best captures the list of modern social issues in HRM?

Accepted Answer

A)  changing work structures, attitudes toward work and family, and increasing labour costs 
B)  corporate social responsibility, organizational citizenship behaviour, and changing work structures 
C)  changing demographics, increasing labour coasts, and global economic pressures 
D)  changing demographics, employer/employee rights, and attitudes toward work and family 
A)  changing work structures, attitudes toward work and family, and increasing labour costs 
B)  corporate social responsibility, organizational citizenship behaviour, and changing work structures 
C)  changing demographics, increasing labour coasts, and global economic pressures 
D)  changing demographics, employer/employee rights, and attitudes toward work and family

Question 14

Which of the following is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

Accepted Answer

A)  increased ability of staff 
B)  increased motivation of staff 
C)  decreased turnover of staff 
D)  decreased absenteeism of staff 
A)  increased ability of staff 
B)  increased motivation of staff 
C)  decreased turnover of staff 
D)  decreased absenteeism of staff

Question 15

Managing diversity means ensuring all employees are treated equally.

Accepted Answer

A) True 
 B)False

Question 16

Women are heavily concentrated in managerial occupations.

Accepted Answer

A) True 
 B)False

Question 17

"Layoffs improve efficiency and lower costs." How would you best describe this statement?

Accepted Answer

A)  It's True. Smart cost reductions save companies in trouble. 
B)  It's False, although downsizing was highly regarded at first. 
C)  It's False. Downsizing does not have positive benefits for the organization. 
D)  It's True, but only for some organizations; others do better by offering a strong commitment to job security. 
A)  It's True. Smart cost reductions save companies in trouble. 
B)  It's False, although downsizing was highly regarded at first. 
C)  It's False. Downsizing does not have positive benefits for the organization. 
D)  It's True, but only for some organizations; others do better by offering a strong commitment to job security.

Question 18

Total quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 19

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

Accepted Answer

A) True 
 B)False

Question 20

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

Accepted Answer

A) True 
 B)False

Employees and the public at large are demanding that employers demonstrate greater social responsibility.

One of the main reasons change efforts fail is that organizations do not create a sense of urgency.

Many prospective employees are interested in obtaining a job where they can learn new skills and improve existing skills. Which of the following organizations would be the most attractive to such candidates?

Due to increases in education, the gap between the educated and the non-educated is decreasing.

An important hidden cost of layoffs is a loss of institutional memory and trust in management.

One of the roles of HR managers is to act as employee advocates despite their positions as managers.

What are the competencies of the human resources manager?

An increased reliance on outsourcing is likely to increase the morale and productivity of the employees that remain on the job.

To be successful, organizations should seek to align their processes with customer needs.

A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers.

Teamwork is often a valuable way of facilitating knowledge exchange and mutual learning.

Which of the following best captures the list of modern social issues in HRM?

Which of the following is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

Managing diversity means ensuring all employees are treated equally.

Women are heavily concentrated in managerial occupations.

"Layoffs improve efficiency and lower costs." How would you best describe this statement?

Total quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 1: The World of Human Resources Management

Employees and the public at large are demanding that employers demonstrate greater social responsibility.

One of the main reasons change efforts fail is that organizations do not create a sense of urgency.

Many prospective employees are interested in obtaining a job where they can learn new skills and improve existing skills. Which of the following organizations would be the most attractive to such candidates?

Due to increases in education, the gap between the educated and the non-educated is decreasing.

An important hidden cost of layoffs is a loss of institutional memory and trust in management.

One of the roles of HR managers is to act as employee advocates despite their positions as managers.

What are the competencies of the human resources manager?

An increased reliance on outsourcing is likely to increase the morale and productivity of the employees that remain on the job.

To be successful, organizations should seek to align their processes with customer needs.

A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers.

Teamwork is often a valuable way of facilitating knowledge exchange and mutual learning.

Which of the following best captures the list of modern social issues in HRM?

Which of the following is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

Managing diversity means ensuring all employees are treated equally.

Women are heavily concentrated in managerial occupations.

"Layoffs improve efficiency and lower costs." How would you best describe this statement?

Total quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters