Question 1

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Accepted Answer

A)  total quality management 
B)  Six Sigma 
C)  cost containment through outsourcing 
D)  process reengineering 
A)  total quality management 
B)  Six Sigma 
C)  cost containment through outsourcing 
D)  process reengineering C

Question 2

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following statements best reflects the current view on the efficacy of offshoring as a cost reduction measure?

Accepted Answer

A)  While organizations can save with this practice, hidden costs, such as productivity loss during the transition, can chew up much of the financial gains. 
B)  The practice of offshoring has been one of the most positive HR trends of the last ten years. 
C)  The continuous shifting of global economies makes offshoring a necessary function for organizations to survive. 
D)  Offshoring only works if top managers begin early in the process to plan their key strategies, such as alternative talent pools and workforce training. 
A)  While organizations can save with this practice, hidden costs, such as productivity loss during the transition, can chew up much of the financial gains. 
B)  The practice of offshoring has been one of the most positive HR trends of the last ten years. 
C)  The continuous shifting of global economies makes offshoring a necessary function for organizations to survive. 
D)  Offshoring only works if top managers begin early in the process to plan their key strategies, such as alternative talent pools and workforce training. A

Question 4

Reengineering often requires that managers start from scratch in rethinking all of the following EXCEPT which one?

Accepted Answer

A)  how work should be done 
B)  how technology and people should interact 
C)  how the entire organization should be structured 
D)  how organizations should compete 
A)  how work should be done 
B)  how technology and people should interact 
C)  how the entire organization should be structured 
D)  how organizations should compete

Question 5

What implications do the anticipated changes in demographics have for the management of human resources?

Accepted Answer

Demographically, the labour force is exp

Question 6

Organization A is attempting to foster proactive change within the firm. This organization is forming teams and extending its processes to include training, performance management, communication, culture, and even rewards. The organization hopes to improve its ability to catch mistakes before they happen. Which of the following best captures what Organization A is implementing?

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management 
A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management

Question 7

Which of the following is one responsibility of the human resources manager?

Accepted Answer

A)  giving advice and counsel 
B)  recruiting 
C)  training and development 
D)  payroll 
A)  giving advice and counsel 
B)  recruiting 
C)  training and development 
D)  payroll

Question 8

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Accepted Answer

A) True 
 B)False

Question 9

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Accepted Answer

A)  The organization will not be successful with change because the employees will resist. 
B)  The organization will be successful with change because it planned a key element. 
C)  The organization will fail because it did not communicate a clear change plan. 
D)  The organization may be successful but only if it does not force a sense of urgency. 
A)  The organization will not be successful with change because the employees will resist. 
B)  The organization will be successful with change because it planned a key element. 
C)  The organization will fail because it did not communicate a clear change plan. 
D)  The organization may be successful but only if it does not force a sense of urgency.

Question 10

Employee leasing shifts administrative costs from the company to a professional employer organization.

Accepted Answer

A) True 
 B)False

Question 11

The knowledge, skills, and capabilities that impact a company's performance but do not necessarily show up on its balance sheet are known as human capital.

Accepted Answer

A) True 
 B)False

Question 12

Organizations own their human capital, including investments made in training and development.

Accepted Answer

A) True 
 B)False

Question 13

Almost all Canadian employers have engaged in some type of downsizing.

Accepted Answer

A) True 
 B)False

Question 14

Currently, the percentage of women in the labour force is 35 percent.

Accepted Answer

A) True 
 B)False

Question 15

Employee motivation, teamwork, corporate culture, employee education, performance management, and rewards are the six aspects in the quality improvement program known as "Six Sigma."

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements best captures how attitudes toward work are changing?

Accepted Answer

A)  Employees today define their success less in terms of their job and pay and more in terms of their life in general. 
B)  Employees today value work-life balance but still list pay as their primary concern. 
C)  Employees today value satisfying and interesting work that pays well. 
D)  Employees today are concerned about global financial changes and list job security as most valuable to them. 
A)  Employees today define their success less in terms of their job and pay and more in terms of their life in general. 
B)  Employees today value work-life balance but still list pay as their primary concern. 
C)  Employees today value satisfying and interesting work that pays well. 
D)  Employees today are concerned about global financial changes and list job security as most valuable to them.

Question 17

Which of the following is NOT an approach used by organizations to try to lower labour costs?

Accepted Answer

A)  productivity enhancements 
B)  outsourcing 
C)  employee leasing 
D)  employee development 
A)  productivity enhancements 
B)  outsourcing 
C)  employee leasing 
D)  employee development

Question 18

"Six Sigma" refers to the six criteria for the Malcolm Baldrige National Quality Award.

Accepted Answer

A) True 
 B)False

Question 19

An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.

Accepted Answer

A) True 
 B)False

Question 20

Family-friendly companies may risk alienating those employees who cannot utilize benefits provided.

Accepted Answer

A) True 
 B)False

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Which of the following statements best reflects the current view on the efficacy of offshoring as a cost reduction measure?

Reengineering often requires that managers start from scratch in rethinking all of the following EXCEPT which one?

What implications do the anticipated changes in demographics have for the management of human resources?

Which of the following is one responsibility of the human resources manager?

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Employee leasing shifts administrative costs from the company to a professional employer organization.

The knowledge, skills, and capabilities that impact a company's performance but do not necessarily show up on its balance sheet are known as human capital.

Organizations own their human capital, including investments made in training and development.

Almost all Canadian employers have engaged in some type of downsizing.

Currently, the percentage of women in the labour force is 35 percent.

Employee motivation, teamwork, corporate culture, employee education, performance management, and rewards are the six aspects in the quality improvement program known as "Six Sigma."

Which of the following statements best captures how attitudes toward work are changing?

Which of the following is NOT an approach used by organizations to try to lower labour costs?

"Six Sigma" refers to the six criteria for the Malcolm Baldrige National Quality Award.

An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.

Family-friendly companies may risk alienating those employees who cannot utilize benefits provided.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 1: The World of Human Resources Management

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Which of the following statements best reflects the current view on the efficacy of offshoring as a cost reduction measure?

Reengineering often requires that managers start from scratch in rethinking all of the following EXCEPT which one?

What implications do the anticipated changes in demographics have for the management of human resources?

Which of the following is one responsibility of the human resources manager?

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Employee leasing shifts administrative costs from the company to a professional employer organization.

The knowledge, skills, and capabilities that impact a company's performance but do not necessarily show up on its balance sheet are known as human capital.

Organizations own their human capital, including investments made in training and development.

Almost all Canadian employers have engaged in some type of downsizing.

Currently, the percentage of women in the labour force is 35 percent.

Employee motivation, teamwork, corporate culture, employee education, performance management, and rewards are the six aspects in the quality improvement program known as "Six Sigma."

Which of the following statements best captures how attitudes toward work are changing?

Which of the following is NOT an approach used by organizations to try to lower labour costs?

"Six Sigma" refers to the six criteria for the Malcolm Baldrige National Quality Award.

An HR manager is typically expected to function as an in-house consultant to supervisors, managers, and executives.

Family-friendly companies may risk alienating those employees who cannot utilize benefits provided.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters