Question 1

Older workers now are choosing to work longer.

Accepted Answer

A) True 
 B)False

Question 2

Employees with little education and outdated skills are referred to as ground workers.

Accepted Answer

A) True 
 B)False

Question 3

Organization C is attempting to manage reactive change within the organization. This organization is radically changing every process through redesigning and rethinking from the ground up. The firm needs a dramatic change in order to survive. Which of the following best captures what Organization C is implementing?

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management 
A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management

Question 4

Collectively, the economic value of knowledge, skills, and capabilities is known as which of the following?

Accepted Answer

A)  intellectual capital 
B)  human capital 
C)  core competencies 
D)  employee capital 
A)  intellectual capital 
B)  human capital 
C)  core competencies 
D)  employee capital

Question 5

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. This is an example of which of the following?

Accepted Answer

A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change 
A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change

Question 6

According to the diagram in the text, courage is an important aspect of being an HR professional.

Accepted Answer

A) True 
 B)False

Question 7

Microsoft laid off 5000 employees due to poorer-than-anticipated financial performance. This is an example of which of the following?

Accepted Answer

A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change 
A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change

Question 8

Managers in general and HR managers in particular should be concerned with the makeup and expectations of their employees.

Accepted Answer

A) True 
 B)False

Question 9

Hiring someone outside the company to perform tasks that could be done internally is known as what?

Accepted Answer

A)  outplacement 
B)  contracting 
C)  outsourcing 
D)  employee leasing 
A)  outplacement 
B)  contracting 
C)  outsourcing 
D)  employee leasing

Question 10

An organization's success increasingly depends most on which of the following?

Accepted Answer

A)  the knowledge, skills, and abilities of its top executives 
B)  the knowledge, skills, and abilities of HR professionals 
C)  the proper management of the knowledge, skills, and abilities of its employees 
D)  the knowledge, skills, and abilities of its employees 
A)  the knowledge, skills, and abilities of its top executives 
B)  the knowledge, skills, and abilities of HR professionals 
C)  the proper management of the knowledge, skills, and abilities of its employees 
D)  the knowledge, skills, and abilities of its employees

Question 11

Why are managers most concerned that the expertise of employees will be rapidly drained from their companies?

Accepted Answer

A)  because recruitment of lower-skilled immigrant workers is increasing 
B)  because large proportions of some workforces are nearing retirement 
C)  because generation nexus is thus far not demonstrating a dedication to training and education 
D)  because of the increase of uneducated women entering the workforce 
A)  because recruitment of lower-skilled immigrant workers is increasing 
B)  because large proportions of some workforces are nearing retirement 
C)  because generation nexus is thus far not demonstrating a dedication to training and education 
D)  because of the increase of uneducated women entering the workforce

Question 12

Labour costs are one of the largest expenditures of any organization.

Accepted Answer

A) True 
 B)False

Question 13

Employees today are less likely to define success only in terms of financial gain.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following organizations has the BEST chance of implementing a successful change initiative?

Accepted Answer

A)  one that has been very positive and relaxed throughout, ensuring not to establish a sense of urgency and always reporting positive effects 
B)  one that has made sure the employees are not overburdened with work relating to the change and have time to focus on their jobs 
C)  one that has ensured the changes are aligned with their organizational culture in important ways 
D)  one that ensures to share good news and celebrate change victory as soon as some indicators appear positive 
A)  one that has been very positive and relaxed throughout, ensuring not to establish a sense of urgency and always reporting positive effects 
B)  one that has made sure the employees are not overburdened with work relating to the change and have time to focus on their jobs 
C)  one that has ensured the changes are aligned with their organizational culture in important ways 
D)  one that ensures to share good news and celebrate change victory as soon as some indicators appear positive

Question 15

It is quite possible that when managers increase costs productivity often rises.

Accepted Answer

A) True 
 B)False

Question 16

Rather than simply laying off people in downsizing efforts, companies such as L. L. Bean rely upon voluntary separation programs to provide an incentive for employees to leave on their own accord.

Accepted Answer

A) True 
 B)False

Question 17

Most human resources issues have little relevance for line managers.

Accepted Answer

A) True 
 B)False

Question 18

Building a skilled and motivated workforce is the job of which of the following?

Accepted Answer

A)  HR managers 
B)  line managers 
C)  HR and line managers 
D)  department managers 
A)  HR managers 
B)  line managers 
C)  HR and line managers 
D)  department managers

Question 19

According to a survey by the Human Resource Planning Society, what percentage of responding companies believed that their HR groups play a key role in developing human capital?

Accepted Answer

A)  20 percent 
B)  65 percent 
C)  50 percent 
D)  40 percent 
A)  20 percent 
B)  65 percent 
C)  50 percent 
D)  40 percent

Question 20

What do you call the method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm?

Accepted Answer

A)  outsourcing 
B)  employee leasing 
C)  gainsourcing 
D)  professional employer organization 
A)  outsourcing 
B)  employee leasing 
C)  gainsourcing 
D)  professional employer organization

Older workers now are choosing to work longer.

Employees with little education and outdated skills are referred to as ground workers.

Collectively, the economic value of knowledge, skills, and capabilities is known as which of the following?

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. This is an example of which of the following?

According to the diagram in the text, courage is an important aspect of being an HR professional.

Microsoft laid off 5000 employees due to poorer-than-anticipated financial performance. This is an example of which of the following?

Managers in general and HR managers in particular should be concerned with the makeup and expectations of their employees.

Hiring someone outside the company to perform tasks that could be done internally is known as what?

An organization's success increasingly depends most on which of the following?

Why are managers most concerned that the expertise of employees will be rapidly drained from their companies?

Labour costs are one of the largest expenditures of any organization.

Employees today are less likely to define success only in terms of financial gain.

Which of the following organizations has the BEST chance of implementing a successful change initiative?

It is quite possible that when managers increase costs productivity often rises.

Rather than simply laying off people in downsizing efforts, companies such as L. L. Bean rely upon voluntary separation programs to provide an incentive for employees to leave on their own accord.

Most human resources issues have little relevance for line managers.

Building a skilled and motivated workforce is the job of which of the following?

According to a survey by the Human Resource Planning Society, what percentage of responding companies believed that their HR groups play a key role in developing human capital?

What do you call the method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm?

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 1: The World of Human Resources Management

Older workers now are choosing to work longer.

Employees with little education and outdated skills are referred to as ground workers.

Collectively, the economic value of knowledge, skills, and capabilities is known as which of the following?

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. This is an example of which of the following?

According to the diagram in the text, courage is an important aspect of being an HR professional.

Microsoft laid off 5000 employees due to poorer-than-anticipated financial performance. This is an example of which of the following?

Managers in general and HR managers in particular should be concerned with the makeup and expectations of their employees.

Hiring someone outside the company to perform tasks that could be done internally is known as what?

An organization's success increasingly depends most on which of the following?

Why are managers most concerned that the expertise of employees will be rapidly drained from their companies?

Labour costs are one of the largest expenditures of any organization.

Employees today are less likely to define success only in terms of financial gain.

Which of the following organizations has the BEST chance of implementing a successful change initiative?

It is quite possible that when managers increase costs productivity often rises.

Rather than simply laying off people in downsizing efforts, companies such as L. L. Bean rely upon voluntary separation programs to provide an incentive for employees to leave on their own accord.

Most human resources issues have little relevance for line managers.

Building a skilled and motivated workforce is the job of which of the following?

According to a survey by the Human Resource Planning Society, what percentage of responding companies believed that their HR groups play a key role in developing human capital?

What do you call the method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm?

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis, Employee Involvement, and Flexible Work Schedules

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Appraising and Improving Performance

Managing Compensation

Pay For Performance: Incentive Rewards

Employee Benefits

Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Creating High Performance Work Systems

Filters