Exam 1: Defining the Field of Sport Management

Consumer services are based on knowledge, routine services, and special competencies of the employees.

The sport industry provides both _______________ and _______________ to its consumers.

______________________ services refer to the expert application of teaching technology and leadership in developing clients' skills (including techniques and strategies) in various forms of sport and physical activity.

In ___________________, whereas client expectations are legitimate, only professional experts decide on the service to be provided.

___________________ services are largely based on low-skilled and routine services such as renting facilities or selling goods.

Services that provide expert guidance and coaching for clients in their pursuit of excellence in a chosen physical activity are labeled ______________________.

Lovelock and Gummesson proposed a nonownership framework, within this framework, they identify five broad categories of services. Which of the following is not one of those?

Why are human services considered unique?

In the ______________________, an individual purchases a gym membership and regularly attends aerobics classes.

Which of the following is the spectator service that focuses primarily on the ancillary portions of the event?

Physical activity programs that are designed to rehabilitate clients who are deficient in fitness, health, and/or physical appearance are labeled ______________________ services.

__________ is also used to refer to this simultaneity, indicating that the production and consumption of a service cannot be separated.

The largest monetary portion of the sport industry, in terms of economic value, is travel expenses.

Clients contribute to the nature of the service as much as the service's employees do.

___________________ is the kinesthetic reason for personal sport participation.

If the client/customer cannot judge quality before actually obtaining the product, it is primarily because of which of the following attributes of a service?

A major proposition of organizational economics is that the ___________________ of an organization must be based on the inherent characteristics of the products of exchange.

When an expert aerobic instructor leads a group of clients who seek to maintain their health and fitness, the instructor is providing a ______________________ service.

__________ is a body of knowledge in which economic principles are applied to the study of organizations.

According to Hasenfeld, human services can be classified into three categories: (a) ________, (b) ________, and (c) ________.