Question 1

According to your text, aappears to be the most important factor in the success of public sector organizational change programs.

Accepted Answer

A) management consultant 
B) guiding coalition 
C) transactional leader 
D) pilot project 
E) sufficient amount of economic resources 
A) management consultant 
B) guiding coalition 
C) transactional leader 
D) pilot project 
E) sufficient amount of economic resources

Question 2

Discovery, dreaming, designing, and delivering are the four stages of

Accepted Answer

A) future search events. 
B) action research. 
C) parallel learning structures. 
D) force field analysis. 
E) None of these activities comprise the four stages. 
A) future search events. 
B) action research. 
C) parallel learning structures. 
D) force field analysis. 
E) None of these activities comprise the four stages.

Question 3

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Accepted Answer

A) True 
 B)False

Question 4

Describe three ethical problems that may arise from organizational change activities.

Accepted Answer

The textbook identifies four ethical pro

Question 5

Organizational systems such as, rewards, patterns of authority, career paths, and selection criteria are not reasons why employees resist change, because the choice to resist is internal rather than externally-based.

Accepted Answer

A) True 
 B)False

Question 6

The four stages of appreciative inquiry, in order, are

Accepted Answer

A) discovery, dreaming, designing, delivering. 
B) problem identification, envisioning, choosing the best solution, appreciating. 
C) problem identification, causal analysis, recommended solutions, choosing the best solution. 
D) dialoguing, innovating, creating, appreciating. 
E) None of these states the four stages in order. 
A) discovery, dreaming, designing, delivering. 
B) problem identification, envisioning, choosing the best solution, appreciating. 
C) problem identification, causal analysis, recommended solutions, choosing the best solution. 
D) dialoguing, innovating, creating, appreciating. 
E) None of these states the four stages in order.

Question 7

A parallel learning structure

Accepted Answer

A) exists in organizations where employees work in two or more buildings. 
B) is a feature of all organizational change interventions. 
C) is mostly comprised of senior management and some professional staff members. 
D) includes highly participative teams constructed alongside the formal organizational hierarchy. 
E) All of these statements describe a parallel learning structure. 
A) exists in organizations where employees work in two or more buildings. 
B) is a feature of all organizational change interventions. 
C) is mostly comprised of senior management and some professional staff members. 
D) includes highly participative teams constructed alongside the formal organizational hierarchy. 
E) All of these statements describe a parallel learning structure.

Question 8

The concepts of unfreezing and refreezing the system are mainly represented in:

Accepted Answer

A) appreciative inquiry. 
B) Lewis's reaction research model. 
C) Lewin's force field model. 
D) customer-driven change. 
E) the diffusion of change process. 
A) appreciative inquiry. 
B) Lewis's reaction research model. 
C) Lewin's force field model. 
D) customer-driven change. 
E) the diffusion of change process.

Question 9

What change management strategy should be a priority when employees need to break old routines and adopt new role patterns?

Accepted Answer

A) Employee involvement 
B) Coercion 
C) Negotiation 
D) Stress management 
E) Learning 
A) Employee involvement 
B) Coercion 
C) Negotiation 
D) Stress management 
E) Learning

Question 10

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

Accepted Answer

One concern is that they are based on th

Question 11

One problem that communication, learning, and employee involvement have in minimizing resistance to change is that:

Accepted Answer

A) they change people too quickly. 
B) they are rarely effective at minimizing resistance to change. 
C) they tend to change people too quickly. 
D) they are time-consuming. 
E) they create compliance but not commitment to the change process. 
A) they change people too quickly. 
B) they are rarely effective at minimizing resistance to change. 
C) they tend to change people too quickly. 
D) they are time-consuming. 
E) they create compliance but not commitment to the change process.

Question 12

Action research is change process

Accepted Answer

A) a coercive 
B) a consultant-free 
C) a parallel organization 
D) a problem-focused 
E) an autocratic 
A) a coercive 
B) a consultant-free 
C) a parallel organization 
D) a problem-focused 
E) an autocratic

Question 13

Increasing the restraining forces and reducing the driving forces tends to:

Accepted Answer

A) reduce the likelihood of change. 
B) unfreeze the status quo. 
C) decrease environmental stability. 
D) create an urgency to change. 
E) have none of these effects. 
A) reduce the likelihood of change. 
B) unfreeze the status quo. 
C) decrease environmental stability. 
D) create an urgency to change. 
E) have none of these effects.

Question 14

The highest priority and first strategy required for any organizational change is to

Accepted Answer

A) communicate the need for change and keep employees informed about what they can expect from the change effort. 
B) train employees who do not possess the skills required under the new conditions. 
C) fire several senior executives in the organization. 
D) negotiate a new set of relations among those who will clearly lose out from the change. 
E) introduce stress management counselling. 
A) communicate the need for change and keep employees informed about what they can expect from the change effort. 
B) train employees who do not possess the skills required under the new conditions. 
C) fire several senior executives in the organization. 
D) negotiate a new set of relations among those who will clearly lose out from the change. 
E) introduce stress management counselling.

Question 15

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Accepted Answer

A) True 
 B)False

Question 16

Action research is the process of determining whether the change process is ethical or not.

Accepted Answer

A) True 
 B)False

Question 17

Ideally, the membership in a guiding coalition should include

Accepted Answer

A) employees from most levels in the organization. 
B) a diagonal swath of employees. 
C) only senior executives with the authority to initiate change. 
D) employees with different functions. 
E) only a diagonal swath of employees; employees with different functions; and employees from most levels in the organization. 
A) employees from most levels in the organization. 
B) a diagonal swath of employees. 
C) only senior executives with the authority to initiate change. 
D) employees with different functions. 
E) only a diagonal swath of employees; employees with different functions; and employees from most levels in the organization.

Question 18

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Accepted Answer

A) The pilot project has received favourable media attention. 
B) Managers who support and reinforce the desired behaviours. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Top management is committed to the change. 
E) All of these tend to aid the diffusion of change. 
A) The pilot project has received favourable media attention. 
B) Managers who support and reinforce the desired behaviours. 
C) Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D) Top management is committed to the change. 
E) All of these tend to aid the diffusion of change.

Question 19

Fear of the unknown usually motivates employees to support organizational change, because maintaining the status quo would be worse.

Accepted Answer

A) True 
 B)False

Question 20

Learning reduces resistance to change mainly by helping employees develop stronger self-efficacy.

Accepted Answer

A) True 
 B)False

According to your text, aappears to be the most important factor in the success of public sector organizational change programs.

Discovery, dreaming, designing, and delivering are the four stages of

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Describe three ethical problems that may arise from organizational change activities.

Organizational systems such as, rewards, patterns of authority, career paths, and selection criteria are not reasons why employees resist change, because the choice to resist is internal rather than externally-based.

The four stages of appreciative inquiry, in order, are

A parallel learning structure

The concepts of unfreezing and refreezing the system are mainly represented in:

What change management strategy should be a priority when employees need to break old routines and adopt new role patterns?

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

One problem that communication, learning, and employee involvement have in minimizing resistance to change is that:

Action research is change process

Increasing the restraining forces and reducing the driving forces tends to:

The highest priority and first strategy required for any organizational change is to

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Action research is the process of determining whether the change process is ethical or not.

Ideally, the membership in a guiding coalition should include

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Fear of the unknown usually motivates employees to support organizational change, because maintaining the status quo would be worse.

Learning reduces resistance to change mainly by helping employees develop stronger self-efficacy.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

According to your text, aappears to be the most important factor in the success of public sector organizational change programs.

Discovery, dreaming, designing, and delivering are the four stages of

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Describe three ethical problems that may arise from organizational change activities.

Organizational systems such as, rewards, patterns of authority, career paths, and selection criteria are not reasons why employees resist change, because the choice to resist is internal rather than externally-based.

The four stages of appreciative inquiry, in order, are

A parallel learning structure

The concepts of unfreezing and refreezing the system are mainly represented in:

What change management strategy should be a priority when employees need to break old routines and adopt new role patterns?

Discuss two cross-cultural concerns that potentially arise from organizational change activities.

One problem that communication, learning, and employee involvement have in minimizing resistance to change is that:

Action research is change process

Increasing the restraining forces and reducing the driving forces tends to:

The highest priority and first strategy required for any organizational change is to

One problem with negotiation is that it tends to produce compliance rather than commitment to the change process.

Action research is the process of determining whether the change process is ethical or not.

Ideally, the membership in a guiding coalition should include

Which of these conditions tend to aid the diffusion of change to other parts of the organization?

Fear of the unknown usually motivates employees to support organizational change, because maintaining the status quo would be worse.

Learning reduces resistance to change mainly by helping employees develop stronger self-efficacy.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters