Question 1

Because of the nature of vendor-managed inventory,

Accepted Answer

A)  retail buyers and planners no longer need to monitor inventory levels and place orders. 
B)  DCs need to run around the clock as deliveries arrive after hours and on holidays. 
C)  there are many delays in replenishment as it's not a collaborative approach. 
D)  third party logistic companies have become necessary. 
E)  EDI is now obsolete. 
A)  retail buyers and planners no longer need to monitor inventory levels and place orders. 
B)  DCs need to run around the clock as deliveries arrive after hours and on holidays. 
C)  there are many delays in replenishment as it's not a collaborative approach. 
D)  third party logistic companies have become necessary. 
E)  EDI is now obsolete.

Question 2

What is the process of moving merchandise through the channel from the customer to the store to the DC to the vendor?

Accepted Answer

A)  Return flow 
B)  Reverse supply chain 
C)  Outbound returns 
D)  Outbound flow 
E)  Reverse flow 
A)  Return flow 
B)  Reverse supply chain 
C)  Outbound returns 
D)  Outbound flow 
E)  Reverse flow

Question 3

Describe what a "backhaul" is and why companies would utilize backhauls.

Accepted Answer

Backhauls are when trucks are returning

Question 4

________ is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.

Accepted Answer

A)  Enterprise feedback management 
B)  Supply chain management 
C)  Total quality management 
D)  Customer relationship management 
E)  Employee experience management 
A)  Enterprise feedback management 
B)  Supply chain management 
C)  Total quality management 
D)  Customer relationship management 
E)  Employee experience management

Question 5

How do retailers and vendors ensure that the information that passes back and forth between them is secure?

Accepted Answer

A)  Paper hard copies are sent back and forth for comparison to be certain that the information is accurate. 
B)  Suppliers, customers, and new clients all have a form of access to information. 
C)  With a high level of planning, implementation, and control of the flow of information, the information will be secure. 
D)  There is an element of trust that is necessary in doing business with one another. 
E)  The system ensures that the information received has not been tampered with by ensuring that the communication is both authentic and authorized. 
A)  Paper hard copies are sent back and forth for comparison to be certain that the information is accurate. 
B)  Suppliers, customers, and new clients all have a form of access to information. 
C)  With a high level of planning, implementation, and control of the flow of information, the information will be secure. 
D)  There is an element of trust that is necessary in doing business with one another. 
E)  The system ensures that the information received has not been tampered with by ensuring that the communication is both authentic and authorized.

Question 6

Sara, who works at WorldFly LLC, is responsible for coordinating deliveries to the distribution center. Which of the following terms best describes Sara's role?

Accepted Answer

A)  Dispatching 
B)  Receiving 
C)  Checking 
D)  Ticketing 
E)  Marking 
A)  Dispatching 
B)  Receiving 
C)  Checking 
D)  Ticketing 
E)  Marking

Question 7

Describe what a reverse supply chain is and why more attention as of late is being directed toward this area.

Accepted Answer

Reverse supply chain is the process of c

Question 8

Which of the following is not a function of a distribution center?

Accepted Answer

A)  Managing inbound transportation 
B)  Storing and cross-docking 
C)  Receiving and checking 
D)  Getting merchandise floor-ready 
E)  Negotiating with vendors 
A)  Managing inbound transportation 
B)  Storing and cross-docking 
C)  Receiving and checking 
D)  Getting merchandise floor-ready 
E)  Negotiating with vendors

Question 9

CPFR partnerships require

Accepted Answer

A)  quick response interaction. 
B)  trust and commitment. 
C)  two or more vendors. 
D)  full responsibility of the vendor. 
E)  a controlled expense budget. 
A)  quick response interaction. 
B)  trust and commitment. 
C)  two or more vendors. 
D)  full responsibility of the vendor. 
E)  a controlled expense budget.

Question 10

Which of the following statements does not describe the benefits of utilizing distribution centers over direct store delivery?

Accepted Answer

A)  More accurate sales forecasts are possible when retailers combine forecasts for many stores serviced by one distribution center rather than doing a forecast for each store. 
B)  Distribution centers enable the retailer to carry less merchandise in the individual stores. 
C)  The use of distribution centers increases inventory investment. 
D)  It is easier to avoid running out of stock or having too much stock in any particular store because merchandise is ordered from the distribution center as needed. 
E)  The effects of forecast error for the individual stores are minimized and less backup inventory is needed to prevent stockouts. 
A)  More accurate sales forecasts are possible when retailers combine forecasts for many stores serviced by one distribution center rather than doing a forecast for each store. 
B)  Distribution centers enable the retailer to carry less merchandise in the individual stores. 
C)  The use of distribution centers increases inventory investment. 
D)  It is easier to avoid running out of stock or having too much stock in any particular store because merchandise is ordered from the distribution center as needed. 
E)  The effects of forecast error for the individual stores are minimized and less backup inventory is needed to prevent stockouts.

Question 11

Which of the following statements is True of radio frequency identification devices?

Accepted Answer

A)  They facilitate interpersonal communication between vendors and retailers. 
B)  They transmit data about the objects in which they are embedded. 
C)  They help in gathering data about the spending habits of customers. 
D)  They facilitate interpersonal communication between retailers and consumers. 
E)  They help in gathering data about the preferences of customers. 
A)  They facilitate interpersonal communication between vendors and retailers. 
B)  They transmit data about the objects in which they are embedded. 
C)  They help in gathering data about the spending habits of customers. 
D)  They facilitate interpersonal communication between retailers and consumers. 
E)  They help in gathering data about the preferences of customers.

Question 12

Retailers with less sophisticated forecasting and information systems tend to use a(n)

Accepted Answer

A)  cost efficient logistic strategy. 
B)  cross check logistic strategy. 
C)  influential logistic strategy. 
D)  pull supply chain. 
E)  push supply chain. 
A)  cost efficient logistic strategy. 
B)  cross check logistic strategy. 
C)  influential logistic strategy. 
D)  pull supply chain. 
E)  push supply chain.

Question 13

A(n) ________ occurs when an SKU that a customer wants is not available.

Accepted Answer

A)  overstock 
B)  B-stock 
C)  obsolescence 
D)  excess supply 
E)  stockout 
A)  overstock 
B)  B-stock 
C)  obsolescence 
D)  excess supply 
E)  stockout

Question 14

Retailers can use ________ to arrange for the storage and shipping of their merchandise.

Accepted Answer

A)  dispatchers 
B)  freight forwarders 
C)  integrated third-party logistics companies 
D)  reverse logistic companies 
E)  public warehouses 
A)  dispatchers 
B)  freight forwarders 
C)  integrated third-party logistics companies 
D)  reverse logistic companies 
E)  public warehouses

Question 15

Bloomsberry LLC, a fashion retailer, periodically updates their collection of apparel. Woolen apparel is stocked during winter, and cotton apparel is stocked during summer. Which of the following is this an example of?

Accepted Answer

A)  Stockout 
B)  B-stock 
C)  Unique merchandise 
D)  Tailored assortments 
E)  Clearance sale 
A)  Stockout 
B)  B-stock 
C)  Unique merchandise 
D)  Tailored assortments 
E)  Clearance sale

Question 16

Which of the following is a typical reaction that customers exhibit when experiencing multiple stockouts?

Accepted Answer

A)  Switching to another retailer 
B)  Patronizing the retailer 
C)  Promoting the retailer on social media 
D)  Initiating litigation against the retailer 
E)  Reviewing product attributes 
A)  Switching to another retailer 
B)  Patronizing the retailer 
C)  Promoting the retailer on social media 
D)  Initiating litigation against the retailer 
E)  Reviewing product attributes

Question 17

Explain how managing an efficient supply chain and information system can improve the company's return on assets.

Accepted Answer

Net sales increase because customers are

Question 18

The process where vendors ship the merchandise prepackaged to the distribution center in the quantities required for each store and then that merchandise is shipped to stores as soon as it is received is called

Accepted Answer

A)  ticketing. 
B)  cross-docking. 
C)  push supply. 
D)  pull supply 
E)  reverse logistics. 
A)  ticketing. 
B)  cross-docking. 
C)  push supply. 
D)  pull supply 
E)  reverse logistics.

Question 19

Which of the following statements is a reason why some vendors and retailers chose not to adopt RFID tagging?

Accepted Answer

A)  They are concerned about the data storage falling into the wrong hands. 
B)  They are concerned about the potential health risk of radio frequency. 
C)  They believe the additional costs do not benefit the return on investment. 
D)  They do not want to replace people with the devices. 
E)  They are concerned about the environmental impact. 
A)  They are concerned about the data storage falling into the wrong hands. 
B)  They are concerned about the potential health risk of radio frequency. 
C)  They believe the additional costs do not benefit the return on investment. 
D)  They do not want to replace people with the devices. 
E)  They are concerned about the environmental impact.

Question 20

An efficient supply chain and information system can improve a retailer's return on assets (ROA) because the system

Accepted Answer

A)  increases sales and net profit margins, without increasing inventory. 
B)  increases sales and net profit margins by increasing inventory. 
C)  reduces sales, but increases net profit margins by increasing inventory. 
D)  reduces net profit margins, but increases sales by increasing inventory. 
E)  reduces net profit margins by festering sales, without increasing inventory. 
A)  increases sales and net profit margins, without increasing inventory. 
B)  increases sales and net profit margins by increasing inventory. 
C)  reduces sales, but increases net profit margins by increasing inventory. 
D)  reduces net profit margins, but increases sales by increasing inventory. 
E)  reduces net profit margins by festering sales, without increasing inventory.

Because of the nature of vendor-managed inventory,

What is the process of moving merchandise through the channel from the customer to the store to the DC to the vendor?

Describe what a "backhaul" is and why companies would utilize backhauls.

________ is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.

How do retailers and vendors ensure that the information that passes back and forth between them is secure?

Sara, who works at WorldFly LLC, is responsible for coordinating deliveries to the distribution center. Which of the following terms best describes Sara's role?

Describe what a reverse supply chain is and why more attention as of late is being directed toward this area.

Which of the following is not a function of a distribution center?

CPFR partnerships require

Which of the following statements does not describe the benefits of utilizing distribution centers over direct store delivery?

Which of the following statements is True of radio frequency identification devices?

Retailers with less sophisticated forecasting and information systems tend to use a(n)

A(n) ________ occurs when an SKU that a customer wants is not available.

Retailers can use ________ to arrange for the storage and shipping of their merchandise.

Bloomsberry LLC, a fashion retailer, periodically updates their collection of apparel. Woolen apparel is stocked during winter, and cotton apparel is stocked during summer. Which of the following is this an example of?

Which of the following is a typical reaction that customers exhibit when experiencing multiple stockouts?

Explain how managing an efficient supply chain and information system can improve the company's return on assets.

The process where vendors ship the merchandise prepackaged to the distribution center in the quantities required for each store and then that merchandise is shipped to stores as soon as it is received is called

Which of the following statements is a reason why some vendors and retailers chose not to adopt RFID tagging?

An efficient supply chain and information system can improve a retailer's return on assets (ROA) because the system

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Human Resources and Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

Filters

Exam 9: Information Systems and Supply Chain Management

Because of the nature of vendor-managed inventory,

What is the process of moving merchandise through the channel from the customer to the store to the DC to the vendor?

Describe what a "backhaul" is and why companies would utilize backhauls.

________ is a set of activities and techniques firms employ to efficiently and effectively manage the flow of merchandise from the vendors to the retailer's customers.

How do retailers and vendors ensure that the information that passes back and forth between them is secure?

Sara, who works at WorldFly LLC, is responsible for coordinating deliveries to the distribution center. Which of the following terms best describes Sara's role?

Describe what a reverse supply chain is and why more attention as of late is being directed toward this area.

Which of the following is not a function of a distribution center?

CPFR partnerships require

Which of the following statements does not describe the benefits of utilizing distribution centers over direct store delivery?

Which of the following statements is True of radio frequency identification devices?

Retailers with less sophisticated forecasting and information systems tend to use a(n)

A(n) ________ occurs when an SKU that a customer wants is not available.

Retailers can use ________ to arrange for the storage and shipping of their merchandise.

Bloomsberry LLC, a fashion retailer, periodically updates their collection of apparel. Woolen apparel is stocked during winter, and cotton apparel is stocked during summer. Which of the following is this an example of?

Which of the following is a typical reaction that customers exhibit when experiencing multiple stockouts?

Explain how managing an efficient supply chain and information system can improve the company's return on assets.

The process where vendors ship the merchandise prepackaged to the distribution center in the quantities required for each store and then that merchandise is shipped to stores as soon as it is received is called

Which of the following statements is a reason why some vendors and retailers chose not to adopt RFID tagging?

An efficient supply chain and information system can improve a retailer's return on assets (ROA) because the system

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Human Resources and Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

Filters