Question 1

What is a retailer's most effective tool against shoplifting?

Accepted Answer

A)  Unique merchandise 
B)  Employees 
C)  Prosecution policies 
D)  Cash wraps 
E)  EAS tags 
A)  Unique merchandise 
B)  Employees 
C)  Prosecution policies 
D)  Cash wraps 
E)  EAS tags B

Question 2

The Fair Labor Standards Act of 1938 does all of the following except

Accepted Answer

A)  limit maximum work hours. 
B)  set child labor standards. 
C)  set overtime-pay provisions. 
D)  establish minimum wages. 
E)  prohibit discrimination. 
A)  limit maximum work hours. 
B)  set child labor standards. 
C)  set overtime-pay provisions. 
D)  establish minimum wages. 
E)  prohibit discrimination. E

Question 3

Employment discrimination on which of the following basis is legal in the United States?

Accepted Answer

A)  Gender 
B)  Age 
C)  Educational qualification 
D)  Religious beliefs 
E)  Sexual orientation 
A)  Gender 
B)  Age 
C)  Educational qualification 
D)  Religious beliefs 
E)  Sexual orientation C

Question 4

A quota-bonus plan is applicable when

Accepted Answer

A)  employee performance exceeds the quota. 
B)  performance management is outsourced. 
C)  an employee has a salary plan based solely upon performance. 
D)  productivity is poor. 
E)  there are no other incentives. 
A)  employee performance exceeds the quota. 
B)  performance management is outsourced. 
C)  an employee has a salary plan based solely upon performance. 
D)  productivity is poor. 
E)  there are no other incentives.

Question 5

Connor knew a popular celebrity was planning a shopping spree in his store that day and needed a personal shopper to accompany her. Normally, Connor plays this role, but he trusted a reliable store associate to manage the visit. Connor would be available in the store should there be a problem, but the exciting opportunity was to be handled by the associate. Which of the following terms best describes Connor?

Accepted Answer

A)  Persuasive leader 
B)  Autocratic leader 
C)  Democratic leader 
D)  Transformational leader 
E)  Chaotic leader 
A)  Persuasive leader 
B)  Autocratic leader 
C)  Democratic leader 
D)  Transformational leader 
E)  Chaotic leader

Question 6

Craig works for a retailer deciding what merchandise will be in the assortments, setting prices, negotiating with vendors, and planning advertising and marketing for accessories. He attends fashion trade shows and travels to market in New York City nearly every month. What position in the organizational structure of a retailing firm does Craig have?

Accepted Answer

A)  Merchandise planner 
B)  Divisional merchandise manager 
C)  Store manager 
D)  Buyer 
E)  Department manager 
A)  Merchandise planner 
B)  Divisional merchandise manager 
C)  Store manager 
D)  Buyer 
E)  Department manager

Question 7

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?

Accepted Answer

A)  60% 
B)  40% 
C)  140% 
D)  160% 
E)  There is not enough data to determine a correct percentage 
A)  60% 
B)  40% 
C)  140% 
D)  160% 
E)  There is not enough data to determine a correct percentage

Question 8

Which of the following statements is a drawback of incentives?

Accepted Answer

A)  Most employees dislike incentives. 
B)  It decreases organizational commitment. 
C)  It may cause employees to ignore other work tasks and obligations. 
D)  Incentives work when standard pay is low. 
E)  Most employees believe that incentives are mere tokens from the management, not really an appreciation of their performance. 
A)  Most employees dislike incentives. 
B)  It decreases organizational commitment. 
C)  It may cause employees to ignore other work tasks and obligations. 
D)  Incentives work when standard pay is low. 
E)  Most employees believe that incentives are mere tokens from the management, not really an appreciation of their performance.

Question 9

________ is expressed as a retailer's sales or profits divided by the number of employees.

Accepted Answer

A)  Human resource management 
B)  Employee turnover 
C)  Employee productivity 
D)  Operation management 
E)  Organizational management 
A)  Human resource management 
B)  Employee turnover 
C)  Employee productivity 
D)  Operation management 
E)  Organizational management

Question 10

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.

Accepted Answer

A)  Inventory maintenance 
B)  Store turnover 
C)  Portfolio management 
D)  Store maintenance 
E)  Inventory turnover 
A)  Inventory maintenance 
B)  Store turnover 
C)  Portfolio management 
D)  Store maintenance 
E)  Inventory turnover

Question 11

Which of the following is the formula for calculating employee turnover?

Accepted Answer

A)  Number of employees voluntarily leaving their jobs during the year/Number of positions 
B)  Number of employees fired from their jobs during the year/Total number of employees 
C)  Number of employees voluntarily leaving their jobs during the year/Total number of employees 
D)  Number of employees fired from their jobs during the year/Number of positions 
E)  Number of positions/Total number of employees 
A)  Number of employees voluntarily leaving their jobs during the year/Number of positions 
B)  Number of employees fired from their jobs during the year/Total number of employees 
C)  Number of employees voluntarily leaving their jobs during the year/Total number of employees 
D)  Number of employees fired from their jobs during the year/Number of positions 
E)  Number of positions/Total number of employees

Question 12

________ is the redesign of a job to include a greater range of tasks and responsibilities.

Accepted Answer

A)  Intrinsic rewards 
B)  Extrinsic rewards 
C)  Job enrichment 
D)  Job description 
E)  Job engagement 
A)  Intrinsic rewards 
B)  Extrinsic rewards 
C)  Job enrichment 
D)  Job description 
E)  Job engagement

Question 13

Explain the differences between an autocratic leader and a democratic leader.

Accepted Answer

An autocratic leader makes all decisions

Question 14

Democratic leaders make all the decisions on their own and then announce them to employees.

Accepted Answer

A) True 
 B)False

Question 15

What is a quota-bonus plan?

Accepted Answer

A quota-bonus plan provides sales associ

Question 16

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except

Accepted Answer

A)  meaningful job duties. 
B)  a strict dress code. 
C)  professional freedom. 
D)  work-life balance. 
E)  flexible hours. 
A)  meaningful job duties. 
B)  a strict dress code. 
C)  professional freedom. 
D)  work-life balance. 
E)  flexible hours.

Question 17

Mindy manages 300 employees at a Walmart Supercenter. Each day, she leads the employees in the Walmart cheer, creates excitement, and "goes the extra mile" with her employees and customers. Shopping in her store is always an enjoyable experience with enthusiastic sales help, contests, and demonstrations. Mindy is a ________ leader.

Accepted Answer

A)  persuasive 
B)  autocratic 
C)  democratic 
D)  chaotic 
E)  transformational 
A)  persuasive 
B)  autocratic 
C)  democratic 
D)  chaotic 
E)  transformational

Question 18

Which of the following statements is True of laws relating to compensation?

Accepted Answer

A)  They require that firms pay the same work pay for men and women. 
B)  They require that firms pay the same work pay for all employees of a department. 
C)  They protect the organization's investment on its employees. 
D)  They place restrictions on the salaries drawn by the top management. 
E)  They monitor the financial investments made by the top management of the organization. 
A)  They require that firms pay the same work pay for men and women. 
B)  They require that firms pay the same work pay for all employees of a department. 
C)  They protect the organization's investment on its employees. 
D)  They place restrictions on the salaries drawn by the top management. 
E)  They monitor the financial investments made by the top management of the organization.

Question 19

Which of the following is a disadvantage of incentive compensation plans?

Accepted Answer

A)  Employees know that a rise in productivity will have no impact on their compensation. 
B)  Employees are taxed heavily on their income from incentive plans. 
C)  Employers are taxed heavily on their expenditure incurred through incentive plans. 
D)  Employees don't develop loyalty to their employers when incentive plans are practiced. 
E)  Employers are unable to increase employee productivity while following incentive plans. 
A)  Employees know that a rise in productivity will have no impact on their compensation. 
B)  Employees are taxed heavily on their income from incentive plans. 
C)  Employers are taxed heavily on their expenditure incurred through incentive plans. 
D)  Employees don't develop loyalty to their employers when incentive plans are practiced. 
E)  Employers are unable to increase employee productivity while following incentive plans.

Question 20

Which of the following is an intrinsic reward?

Accepted Answer

A)  Employee of the year award 
B)  Bonus 
C)  Promotion 
D)  Meaningful work 
E)  Commission 
A)  Employee of the year award 
B)  Bonus 
C)  Promotion 
D)  Meaningful work 
E)  Commission

What is a retailer's most effective tool against shoplifting?

The Fair Labor Standards Act of 1938 does all of the following except

Employment discrimination on which of the following basis is legal in the United States?

A quota-bonus plan is applicable when

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?

Which of the following statements is a drawback of incentives?

________ is expressed as a retailer's sales or profits divided by the number of employees.

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.

Which of the following is the formula for calculating employee turnover?

________ is the redesign of a job to include a greater range of tasks and responsibilities.

Explain the differences between an autocratic leader and a democratic leader.

Democratic leaders make all the decisions on their own and then announce them to employees.

What is a quota-bonus plan?

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except

Which of the following statements is True of laws relating to compensation?

Which of the following is a disadvantage of incentive compensation plans?

Which of the following is an intrinsic reward?

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Store Layout, Design, and Visual Merchandising

Customer Service

Filters

Exam 15: Human Resources and Managing the Store

What is a retailer's most effective tool against shoplifting?

The Fair Labor Standards Act of 1938 does all of the following except

Employment discrimination on which of the following basis is legal in the United States?

A quota-bonus plan is applicable when

What would the employee turnover be if the store had ten positions for management trainees and four employees voluntarily left their jobs during the year?

Which of the following statements is a drawback of incentives?

________ is expressed as a retailer's sales or profits divided by the number of employees.

________ entails the activities involved with managing the exterior and interior physical facilities associated with the store.

Which of the following is the formula for calculating employee turnover?

________ is the redesign of a job to include a greater range of tasks and responsibilities.

Explain the differences between an autocratic leader and a democratic leader.

Democratic leaders make all the decisions on their own and then announce them to employees.

What is a quota-bonus plan?

Sasha is a 22-year-old who has just started a job at a clothing store. She finds that her ideal working environment is different than that of her older coworkers. Sasha likely values all of the following except

Which of the following statements is True of laws relating to compensation?

Which of the following is a disadvantage of incentive compensation plans?

Which of the following is an intrinsic reward?

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Store Layout, Design, and Visual Merchandising

Customer Service

Filters