Exam 15: Human Resources and Managing the Store

Which of the following contains information about the applicant's employment history, previous compensation, reasons for leaving previous employment, education and training, and references?

Nina's office was made up of a mostly all male staff. All worked well together and no one really even noticed the skewed ratio until one day when one of the men downloaded a lewd screensaver for all to see when they arrived in the office. Nina was infuriated. This situation can be considered

Which of the following is an example of extrinsic reward?

Which of the following is a benefit of using realistic job previews to screen job applicants?

A retailer can reduce employee turnover by

The job description identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

________ prohibits discrimination on the basis of race, national origin, gender, or religion in company personnel practices.

Transformational leaders get people to transcend their personal needs for the sake of the group or organization.

As a(n) ________ store manager, Dina treats her employees as equals and asks for their input when she is making a decision about whether to stay open late during the Memorial Day weekend, stock extra inventory for Valentine's Day, or any other decision that will directly affect her employees.

Employee productivity is retail sales or profit multiplied by the number of employees.

________ is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Which of the following is a result of hiring inexperienced, low-wage employees?

Anita is a store manager who wants no employee input when she is making decisions about how the store should be operated. She prefers to make all the decisions by herself. What kind of a manager is Anita?

The ________, now enforced by the Equal Employment Opportunity Commission (EEOC), prohibits unequal pay for men and women who perform equal work or work of comparable work.

Mercer was getting bored with his job as a sales clerk in the home department until his manager gave him responsibility for training a new salesperson in his area, which he likes to do. This is an example of

Which of the following statements is True of the use of computer software scheduling systems?

A typical application form would be least likely to provide information about the applicant's

The ________ identifies essential activities to be undertaken and is used to determine the qualifications of potential employees.

During a behavioral interview, the interviewer asks the candidates how they handled actual situations they have encountered in the past.

A(n) ________ helps new employees acquire the basic skills and knowledge they need to be able to do their jobs.