Question 1

In ________, new employees work in specific jobs under the direct supervision of their managers.

Accepted Answer

A)  the blended approach 
B)  a structured training program 
C)  on-the-job training 
D)  an orientation program 
E)  etiquette training 
A)  the blended approach 
B)  a structured training program 
C)  on-the-job training 
D)  an orientation program 
E)  etiquette training

Question 2

Autocratic leaders seek information and opinions from employees and base decisions on this information.

Accepted Answer

A) True 
 B)False

Question 3

What are the approaches a retailer can consider when working to reduce employee theft?

Accepted Answer

The most effective approach for reducing

Question 4

Donna is the sales manager at a store that sells musical instruments. She has developed a job description for each of her employees. These job descriptions will be used for all of the following except

Accepted Answer

A)  recruiting employees. 
B)  selecting employees. 
C)  training employees. 
D)  evaluating employees. 
E)  compensating employees. 
A)  recruiting employees. 
B)  selecting employees. 
C)  training employees. 
D)  evaluating employees. 
E)  compensating employees.

Question 5

Shrinkage is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is True of references?

Accepted Answer

A)  References help in screening up to 15% of applicants that have applied for a vacancy. 
B)  References provide an insight about how hard potential employees will work. 
C)  References provide information about the employee's history and personal health. 
D)  References are a good way to verify information given on an application form. 
E)  References involve detailed interviews with the applicant. 
A)  References help in screening up to 15% of applicants that have applied for a vacancy. 
B)  References provide an insight about how hard potential employees will work. 
C)  References provide information about the employee's history and personal health. 
D)  References are a good way to verify information given on an application form. 
E)  References involve detailed interviews with the applicant.

Question 7

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?

Accepted Answer

A)  Blended approach 
B)  Socialization training 
C)  Structured training program 
D)  On-the-job training 
E)  Etiquette training 
A)  Blended approach 
B)  Socialization training 
C)  Structured training program 
D)  On-the-job training 
E)  Etiquette training

Question 8

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan. What should Lee do first?

Accepted Answer

A)  Train employees. 
B)  Motivate employees. 
C)  Recruit employees. 
D)  Evaluate employees. 
E)  Socialize employees. 
A)  Train employees. 
B)  Motivate employees. 
C)  Recruit employees. 
D)  Evaluate employees. 
E)  Socialize employees.

Question 9

Which of the following statements is True of drawing accounts?

Accepted Answer

A)  It is used to provide a steadier income for salespeople who work on commission. 
B)  It is used to motivate employees who receive a straight salary. 
C)  It is used to attract salespeople who are willing to sell low-margin items. 
D)  It is used to provide an additional income for full-time sales people. 
E)  It is used to pay employees for delivering good customer service. 
A)  It is used to provide a steadier income for salespeople who work on commission. 
B)  It is used to motivate employees who receive a straight salary. 
C)  It is used to attract salespeople who are willing to sell low-margin items. 
D)  It is used to provide an additional income for full-time sales people. 
E)  It is used to pay employees for delivering good customer service.

Question 10

________ create enthusiasm in their employees through their personal charisma.

Accepted Answer

A)  Chaotic leaders 
B)  Democratic leaders 
C)  Transformational leaders 
D)  Autocratic leaders 
E)  Persuasive leaders 
A)  Chaotic leaders 
B)  Democratic leaders 
C)  Transformational leaders 
D)  Autocratic leaders 
E)  Persuasive leaders

Question 11

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.

Accepted Answer

A)  Loss margin 
B)  Shrinkage 
C)  Obsolescence 
D)  Break-even point 
E)  Profit margin 
A)  Loss margin 
B)  Shrinkage 
C)  Obsolescence 
D)  Break-even point 
E)  Profit margin

Question 12

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

Accepted Answer

A)  Chaotic leaders 
B)  Autocratic leaders 
C)  Persuasive leaders 
D)  Transformational leaders 
E)  Democratic leaders 
A)  Chaotic leaders 
B)  Autocratic leaders 
C)  Persuasive leaders 
D)  Transformational leaders 
E)  Democratic leaders

Question 13

Define organization structure.

Accepted Answer

The organization structure ide

Question 14

Sales are poor at the Kirt's Bathing Suit Store in Alaska, and Kirt's sales team is suffering from low morale. Which of the following will best help Kirt to increase his sales team's morale?

Accepted Answer

A)  Reduce the quantity of incoming merchandise. 
B)  Fire non-performing sales people. 
C)  Recruit an efficiency consultant to identify the problem. 
D)  Reward performing sales people. 
E)  Tweak the marketing tactics. 
A)  Reduce the quantity of incoming merchandise. 
B)  Fire non-performing sales people. 
C)  Recruit an efficiency consultant to identify the problem. 
D)  Reward performing sales people. 
E)  Tweak the marketing tactics.

Question 15

Which among the following accounts the most for a retailer's inventory loss?

Accepted Answer

A)  Shoplifting 
B)  Employee theft 
C)  Inaccurate records 
D)  Vendor fraud 
E)  Logistical gaps 
A)  Shoplifting 
B)  Employee theft 
C)  Inaccurate records 
D)  Vendor fraud 
E)  Logistical gaps

Question 16

Rewards provided by either the employee's manager or the firm such as compensation, promotion, and recognition are called intrinsic rewards.

Accepted Answer

A) True 
 B)False

Question 17

What is the difference between structured program training and on-the-job training?

Accepted Answer

A structured training program helps new

Question 18

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?

Accepted Answer

A)  Merchandise planner 
B)  Divisional merchandise manager 
C)  Store manager 
D)  Buyer 
E)  Department manager 
A)  Merchandise planner 
B)  Divisional merchandise manager 
C)  Store manager 
D)  Buyer 
E)  Department manager

Question 19

Randy applied for a position as a butcher's assistant at a nearby supermarket. After he completed his application, the manager showed him a video reviewing the responsibilities of an assistant to the butcher. After viewing that the video, Randy felt sick and told the manager he didn't want the job. This screening technique is called

Accepted Answer

A)  testing. 
B)  scaling. 
C)  job analysis. 
D)  job preview. 
E)  job enrichment. 
A)  testing. 
B)  scaling. 
C)  job analysis. 
D)  job preview. 
E)  job enrichment.

Question 20

Describe EEOC's guidelines on sexual harassment.

Accepted Answer

The EEOC guidelines define sexual harass

In ________, new employees work in specific jobs under the direct supervision of their managers.

Autocratic leaders seek information and opinions from employees and base decisions on this information.

What are the approaches a retailer can consider when working to reduce employee theft?

Donna is the sales manager at a store that sells musical instruments. She has developed a job description for each of her employees. These job descriptions will be used for all of the following except

Shrinkage is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Which of the following statements is True of references?

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan. What should Lee do first?

Which of the following statements is True of drawing accounts?

________ create enthusiasm in their employees through their personal charisma.

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

Define organization structure.

Sales are poor at the Kirt's Bathing Suit Store in Alaska, and Kirt's sales team is suffering from low morale. Which of the following will best help Kirt to increase his sales team's morale?

Which among the following accounts the most for a retailer's inventory loss?

Rewards provided by either the employee's manager or the firm such as compensation, promotion, and recognition are called intrinsic rewards.

What is the difference between structured program training and on-the-job training?

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?

Describe EEOC's guidelines on sexual harassment.

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Store Layout, Design, and Visual Merchandising

Customer Service

Filters

Exam 15: Human Resources and Managing the Store

In ________, new employees work in specific jobs under the direct supervision of their managers.

Autocratic leaders seek information and opinions from employees and base decisions on this information.

What are the approaches a retailer can consider when working to reduce employee theft?

Donna is the sales manager at a store that sells musical instruments. She has developed a job description for each of her employees. These job descriptions will be used for all of the following except

Shrinkage is the inventory loss due to employee theft, shoplifting, mistakes, inaccurate records, and vendor errors.

Which of the following statements is True of references?

On the first day of his new job, Mackey learned the company policies, basic selling skills, and stockroom procedures with the use of videos, audio-visual presentations, and manuals. What type of training is Mackey receiving in this scenario?

Lee just signed a lease for her lunch delivery business and is now ready to become involved in the employee management process of her business plan. What should Lee do first?

Which of the following statements is True of drawing accounts?

________ create enthusiasm in their employees through their personal charisma.

________ is the difference between the recorded value of inventory based on merchandise bought and received and the value of the actual merchandise in stores and distribution centers divided by retail sales during the period.

________ delegate challenging work to subordinates, have free and open communication with them, and provide personal mentoring to develop subordinates.

Define organization structure.

Sales are poor at the Kirt's Bathing Suit Store in Alaska, and Kirt's sales team is suffering from low morale. Which of the following will best help Kirt to increase his sales team's morale?

Which among the following accounts the most for a retailer's inventory loss?

Rewards provided by either the employee's manager or the firm such as compensation, promotion, and recognition are called intrinsic rewards.

What is the difference between structured program training and on-the-job training?

Tiana works for a national retailer planning what merchandise will be sent to the different geographical areas of the country and manages the budget of the department. What position in the organizational structure of a retailing firm does Tiana have?

Describe EEOC's guidelines on sexual harassment.

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Information Systems and Supply Chain Management

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Store Layout, Design, and Visual Merchandising

Customer Service

Filters