Question 1

________ are tags that transmit identifying information and are attached to individual items, shipping cartons, and containers.

Accepted Answer

A)  Vendor-managed inventories 
B)  Data warehouses 
C)  Radio frequency identification devices 
D)  Electronic data interchanges 
E)  Data stores 
A)  Vendor-managed inventories 
B)  Data warehouses 
C)  Radio frequency identification devices 
D)  Electronic data interchanges 
E)  Data stores

Question 2

Describe how retailers are utilizing their stores as fulfillment centers along with advantages and disadvantages of this process.

Accepted Answer

Online orders placed by customers can of

Question 3

Which of the following is a function of a distribution center?

Accepted Answer

A)  Negotiating with vendors 
B)  Providing technical support for products 
C)  Providing after-sale service 
D)  Managing inbound transportation 
E)  Managing customer support 
A)  Negotiating with vendors 
B)  Providing technical support for products 
C)  Providing after-sale service 
D)  Managing inbound transportation 
E)  Managing customer support

Question 4

________ is a term used for when a retail associate scans the merchandise the customer intends to purchase.

Accepted Answer

A)  Point of sale 
B)  Consumer direct fulfillment 
C)  Quick response 
D)  Just-in-time delivery 
E)  Lightening logistics 
A)  Point of sale 
B)  Consumer direct fulfillment 
C)  Quick response 
D)  Just-in-time delivery 
E)  Lightening logistics

Question 5

What is the purpose of the data warehouse and how do retailers use it?

Accepted Answer

Purchase data collected at the point of

Question 6

________ is an approach for improving supply chain efficiency in which the vendor is responsible for maintaining the retailer's inventory levels in each of its stores.

Accepted Answer

A)  Efficient consumer response (ECR) 
B)  Reverse logistics 
C)  Quick Response (QR) system 
D)  Vendor-managed inventory (VMI) 
E)  Collaborative planning, forecasting, and replenishment (CPRF) 
A)  Efficient consumer response (ECR) 
B)  Reverse logistics 
C)  Quick Response (QR) system 
D)  Vendor-managed inventory (VMI) 
E)  Collaborative planning, forecasting, and replenishment (CPRF)

Question 7

The retailer's order is transmitted to the distribution system via computers. Then, the computer at the distribution center creates a ________, a document or display on a screen in the forklift truck that indicates how many cartons to get from specific storage areas.

Accepted Answer

A)  selection order 
B)  pick ticket 
C)  requisition order 
D)  sorting order 
E)  selection list 
A)  selection order 
B)  pick ticket 
C)  requisition order 
D)  sorting order 
E)  selection list

Question 8

When a regular customer calls a well-known pizza delivery restaurant, the order-taker types in the caller's name. The computer screen shows the customer's address, phone number, directions to his or her house, his or her usual order, and the date and frequency of orders. If the customer has not ordered during a two-month period, or the average number of orders has been down, then the pizza parlor mails them a coupon of their favorite pizza. Which of the following does the pizza parlor use?

Accepted Answer

A)  Data warehouse 
B)  Data scrapping 
C)  Web scrapping 
D)  Direct marketing 
E)  Direct account management 
A)  Data warehouse 
B)  Data scrapping 
C)  Web scrapping 
D)  Direct marketing 
E)  Direct account management

Question 9

Which of the following statements does not describe the benefits of a pull strategy?

Accepted Answer

A)  There exists less likelihood of being overstocked or out of stock because the store orders merchandise as needed on the basis of consumer demand. 
B)  It increases inventory turnover. 
C)  It is more responsive to changes in customer demand. 
D)  It becomes more efficient than a push approach when demand is uncertain and difficult to forecast. 
E)  All of these statements are benefits of a pull strategy. 
A)  There exists less likelihood of being overstocked or out of stock because the store orders merchandise as needed on the basis of consumer demand. 
B)  It increases inventory turnover. 
C)  It is more responsive to changes in customer demand. 
D)  It becomes more efficient than a push approach when demand is uncertain and difficult to forecast. 
E)  All of these statements are benefits of a pull strategy.

Question 10

Drop shipping is the process of capturing value from and/or properly disposing of merchandise returned by customers and/or stores.

Accepted Answer

A) True 
 B)False

Question 11

In a pull supply chain, there is less likelihood of being overstocked or out of stock because the store requests for merchandise are based on customer demand.

Accepted Answer

A) True 
 B)False

Question 12

What is "floor-ready" merchandise, and what tasks are completed at the distribution center to prepare merchandise to be "floor ready"?

Accepted Answer

Floor-ready merchandise is merchandise t

Question 13

What are the benefits of RFID technology over traditional bar codes?

Accepted Answer

RFID technology has two advantages over

Question 14

A retailer whose orders are generated at the store level on the basis of sales data captured by point-of-sale terminals is said to employ a(n):

Accepted Answer

A)  cost efficient logistic strategy. 
B)  pull supply chain. 
C)  influential logistic strategy. 
D)  cross check logistic strategy. 
E)  push supply chain. 
A)  cost efficient logistic strategy. 
B)  pull supply chain. 
C)  influential logistic strategy. 
D)  cross check logistic strategy. 
E)  push supply chain.

Question 15

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Accepted Answer

A)  Since the vendor owns the merchandise until it is sold by the retailer, at which time the retailer pays for the merchandise, a retailer bears a financial risk. 
B)  Retail buyers and planners need to monitor inventory levels. 
C)  When the vendor coordinates the supply chain for its specific products, it does not know what other actions the retailer is taking that might affect the sales of its products in the future. 
D)  It takes longer for a product to go from design to ordering the product to having the product on the selling floor. 
E)  It is an added cost with little benefit for the retailer. 
A)  Since the vendor owns the merchandise until it is sold by the retailer, at which time the retailer pays for the merchandise, a retailer bears a financial risk. 
B)  Retail buyers and planners need to monitor inventory levels. 
C)  When the vendor coordinates the supply chain for its specific products, it does not know what other actions the retailer is taking that might affect the sales of its products in the future. 
D)  It takes longer for a product to go from design to ordering the product to having the product on the selling floor. 
E)  It is an added cost with little benefit for the retailer.

Question 16

Purchase data collected at the point of sale goes into a huge database known as a

Accepted Answer

A)  spreadsheet. 
B)  computerized processing unit. 
C)  electronic data interchange. 
D)  database chain. 
E)  data warehouse. 
A)  spreadsheet. 
B)  computerized processing unit. 
C)  electronic data interchange. 
D)  database chain. 
E)  data warehouse.

Question 17

Matthew made a purchase online of a Fender speaker system from a retailer. When the shipment of his purchase arrived at his home, he noticed that the product was shipped to him directly from Fender. The retailer and vendor are utilizing a system of

Accepted Answer

A)  drop shipping. 
B)  cross-docking. 
C)  outsourcing. 
D)  third party logistics. 
E)  vendor managed inventory. 
A)  drop shipping. 
B)  cross-docking. 
C)  outsourcing. 
D)  third party logistics. 
E)  vendor managed inventory.

Question 18

Which of the following types of retailers is most likely to benefit from the use of direct store delivery?

Accepted Answer

A)  A big-box electronics retailer 
B)  A supermarket 
C)  A big-box discount store 
D)  A large department store 
E)  A mall specialty store 
A)  A big-box electronics retailer 
B)  A supermarket 
C)  A big-box discount store 
D)  A large department store 
E)  A mall specialty store

Question 19

________ is the computer-to-computer exchange of business documents from the retailer to the vendor, and vendor to retailer.

Accepted Answer

A)  Automated replenishment system 
B)  Universal Product Code (UP
C)  system 
C)  Electronic data interchange (EDI) system 
D)  Point of sale (POS) 
E)  Collaborative planning, forecasting, and replenishment (CPFR) 
A)  Automated replenishment system 
B)  Universal Product Code (UP
C)  system 
C)  Electronic data interchange (EDI) system 
D)  Point of sale (POS) 
E)  Collaborative planning, forecasting, and replenishment (CPFR)

Question 20

All of the following are reasons why more attention is being directed toward reverse supply chain systems except

Accepted Answer

A)  the increased rate of returns overall due to the increase of retail sales on the Internet. 
B)  the government restrictions on how many times a customer can return products to a retailer. 
C)  the environmental sustainability of excess packaging and shipping materials when returned. 
D)  consolidating shipments to stores, DCs, and FC to reduce harmful emissions. 
E)  the environmental impact of shipping direct to customers. 
A)  the increased rate of returns overall due to the increase of retail sales on the Internet. 
B)  the government restrictions on how many times a customer can return products to a retailer. 
C)  the environmental sustainability of excess packaging and shipping materials when returned. 
D)  consolidating shipments to stores, DCs, and FC to reduce harmful emissions. 
E)  the environmental impact of shipping direct to customers.

________ are tags that transmit identifying information and are attached to individual items, shipping cartons, and containers.

Describe how retailers are utilizing their stores as fulfillment centers along with advantages and disadvantages of this process.

Which of the following is a function of a distribution center?

________ is a term used for when a retail associate scans the merchandise the customer intends to purchase.

What is the purpose of the data warehouse and how do retailers use it?

________ is an approach for improving supply chain efficiency in which the vendor is responsible for maintaining the retailer's inventory levels in each of its stores.

The retailer's order is transmitted to the distribution system via computers. Then, the computer at the distribution center creates a ________, a document or display on a screen in the forklift truck that indicates how many cartons to get from specific storage areas.

Which of the following statements does not describe the benefits of a pull strategy?

Drop shipping is the process of capturing value from and/or properly disposing of merchandise returned by customers and/or stores.

In a pull supply chain, there is less likelihood of being overstocked or out of stock because the store requests for merchandise are based on customer demand.

What is "floor-ready" merchandise, and what tasks are completed at the distribution center to prepare merchandise to be "floor ready"?

What are the benefits of RFID technology over traditional bar codes?

A retailer whose orders are generated at the store level on the basis of sales data captured by point-of-sale terminals is said to employ a(n):

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Purchase data collected at the point of sale goes into a huge database known as a

Matthew made a purchase online of a Fender speaker system from a retailer. When the shipment of his purchase arrived at his home, he noticed that the product was shipped to him directly from Fender. The retailer and vendor are utilizing a system of

Which of the following types of retailers is most likely to benefit from the use of direct store delivery?

________ is the computer-to-computer exchange of business documents from the retailer to the vendor, and vendor to retailer.

All of the following are reasons why more attention is being directed toward reverse supply chain systems except

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Human Resources and Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

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Exam 9: Information Systems and Supply Chain Management

________ are tags that transmit identifying information and are attached to individual items, shipping cartons, and containers.

Describe how retailers are utilizing their stores as fulfillment centers along with advantages and disadvantages of this process.

Which of the following is a function of a distribution center?

________ is a term used for when a retail associate scans the merchandise the customer intends to purchase.

What is the purpose of the data warehouse and how do retailers use it?

________ is an approach for improving supply chain efficiency in which the vendor is responsible for maintaining the retailer's inventory levels in each of its stores.

The retailer's order is transmitted to the distribution system via computers. Then, the computer at the distribution center creates a ________, a document or display on a screen in the forklift truck that indicates how many cartons to get from specific storage areas.

Which of the following statements does not describe the benefits of a pull strategy?

Drop shipping is the process of capturing value from and/or properly disposing of merchandise returned by customers and/or stores.

In a pull supply chain, there is less likelihood of being overstocked or out of stock because the store requests for merchandise are based on customer demand.

What is "floor-ready" merchandise, and what tasks are completed at the distribution center to prepare merchandise to be "floor ready"?

What are the benefits of RFID technology over traditional bar codes?

A retailer whose orders are generated at the store level on the basis of sales data captured by point-of-sale terminals is said to employ a(n):

Which of the following describes the limitations of vendor-managed inventory that retailers may encounter?

Purchase data collected at the point of sale goes into a huge database known as a

Matthew made a purchase online of a Fender speaker system from a retailer. When the shipment of his purchase arrived at his home, he noticed that the product was shipped to him directly from Fender. The retailer and vendor are utilizing a system of

Which of the following types of retailers is most likely to benefit from the use of direct store delivery?

________ is the computer-to-computer exchange of business documents from the retailer to the vendor, and vendor to retailer.

All of the following are reasons why more attention is being directed toward reverse supply chain systems except

Introduction to the World of Retailing

Types of Retailers

Multichannel and Omnichannel Retailing

Customer Buying Behavior

Retail Market Strategy

Financial Strategy

Retail Locations

Retail Site Location

Customer Relationship Management

Managing the Merchandise Planning Process

Buying Merchandise

Retail Pricing

Retail Communication Mix

Human Resources and Managing the Store

Store Layout, Design, and Visual Merchandising

Customer Service

Filters