Question 1

In time of financial stress, training is often one of the first functions to be discontinued, because:

Accepted Answer

A)  Training is not considered part of the strategic plan. II. Training is treated as a cost with no quantifiable benefits. III. Management does not understand the connection between building and sustaining the organization's competencies and achieving profitability. IV. The correlation between the function of training and the function of product realization has not been established. 
B)  I and II only 
C)  I, II, and III only 
D)  I, II, III, and IV 
E)  II and IV only 
A)  Training is not considered part of the strategic plan. II. Training is treated as a cost with no quantifiable benefits. III. Management does not understand the connection between building and sustaining the organization's competencies and achieving profitability. IV. The correlation between the function of training and the function of product realization has not been established. 
B)  I and II only 
C)  I, II, and III only 
D)  I, II, III, and IV 
E)  II and IV only

Question 2

In your former position of employment, you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteria. You should:

Accepted Answer

A)  State that you cannot participate in the selection process because of your potential bias. 
B)  Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option. 
C)  Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages. 
D)  Select another statistical software package to avoid any possible perception of bias. 
A)  State that you cannot participate in the selection process because of your potential bias. 
B)  Tell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option. 
C)  Simply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages. 
D)  Select another statistical software package to avoid any possible perception of bias.

Question 3

Takt time:

Accepted Answer

A)  Is a measure of the time between each operation in a cycle. 
B)  Sets the pace of production to coincide with customer demand. 
C)  Is another term for cycle time. 
D)  Is the total sequential processing time to produce one item in a work cell. 
A)  Is a measure of the time between each operation in a cycle. 
B)  Sets the pace of production to coincide with customer demand. 
C)  Is another term for cycle time. 
D)  Is the total sequential processing time to produce one item in a work cell.

Question 4

When there is a slippage in quality, just-in-time inventory systems affect:

Accepted Answer

A)  Product scrap rates. 
B)  Production schedules. 
C)  Incoming inspection efficiency. 
D)  Materials usage variances. 
A)  Product scrap rates. 
B)  Production schedules. 
C)  Incoming inspection efficiency. 
D)  Materials usage variances.

Question 5

The best technique for analyzing qualitative data is to:

Accepted Answer

A)  Designate meaningful categories and assign each response to a category, then sum the number of responses in each category as the indication of the category's importance to the population responding. 
B)  Assign a value rating to each response, then sum the ratings for all responses, and use the mean as representative of the responses of the total population. 
C)  Score each response according to personality type. 
D)  Search for keywords, significant to the research being done, in each response. Count the number of each keyword used and take the keyword usage totals as representative of the population studied. 
A)  Designate meaningful categories and assign each response to a category, then sum the number of responses in each category as the indication of the category's importance to the population responding. 
B)  Assign a value rating to each response, then sum the ratings for all responses, and use the mean as representative of the responses of the total population. 
C)  Score each response according to personality type. 
D)  Search for keywords, significant to the research being done, in each response. Count the number of each keyword used and take the keyword usage totals as representative of the population studied.

Question 6

Two employees separately submitted the same idea to a company's formal suggestion system on the same date. Under the rules of the system the employee who submits an idea is to receive a portion of the financial savings in the first year, which for this idea will be a very substantial amount. However, each employee claims to have come up with the idea and insists that the other stole it and submitted it after a conversation they'd had about a processing problem in their department. Neither wants to share the reward. The company should:

Accepted Answer

A)  Change the suggestion system to be available only to teams. 
B)  Call in an arbitrator to settle the issue. 
C)  Insist that the two employees negotiate with each other until they reach an agreement. 
D)  Ask others in the department how they believe the reward should be distributed. 
A)  Change the suggestion system to be available only to teams. 
B)  Call in an arbitrator to settle the issue. 
C)  Insist that the two employees negotiate with each other until they reach an agreement. 
D)  Ask others in the department how they believe the reward should be distributed.

Question 7

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?

Accepted Answer

A)  Enabled to plan long-term production volume based on customer 's forecast of demand 
B)  Eliminate legal risks 
C)  Win-win relationship 
D)  Sharing of resources 
A)  Enabled to plan long-term production volume based on customer 's forecast of demand 
B)  Eliminate legal risks 
C)  Win-win relationship 
D)  Sharing of resources

Question 8

Which of the following would be the best tool to use to understand the process linkage from supplier to customer?

Accepted Answer

A)  PDSA 
B)  DMAIC 
C)  FMEA 
D)  SIPOC 
A)  PDSA 
B)  DMAIC 
C)  FMEA 
D)  SIPOC

Question 9

Which of the following are proactive sources of customer information?

Accepted Answer

A)  Claims/refunds II. Technical services provided as part of the total product package III. Monitoring of broad market trends IV. Observing customers using the product or service 
B)  II only 
C)  IV only 
D)  I and III only 
E)  III and IV only 
A)  Claims/refunds II. Technical services provided as part of the total product package III. Monitoring of broad market trends IV. Observing customers using the product or service 
B)  II only 
C)  IV only 
D)  I and III only 
E)  III and IV only

Question 10

The primary purpose of a supplier certification program is to:

Accepted Answer

A)  Reward excellent suppliers. 
B)  Reduce the number of supplier audits. 
C)  Shift costs of supplier management from appraisal to prevention. 
D)  Transfer responsibility for supplier quality to the purchasing department. 
A)  Reward excellent suppliers. 
B)  Reduce the number of supplier audits. 
C)  Shift costs of supplier management from appraisal to prevention. 
D)  Transfer responsibility for supplier quality to the purchasing department.

In time of financial stress, training is often one of the first functions to be discontinued, because:

Takt time:

When there is a slippage in quality, just-in-time inventory systems affect:

The best technique for analyzing qualitative data is to:

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?

Which of the following would be the best tool to use to understand the process linkage from supplier to customer?

Which of the following are proactive sources of customer information?

The primary purpose of a supplier certification program is to:

Certified Quality Auditor

Certified Quality Engineer

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

Filters

Exam 1: Certified Manager of Quality/Organizational Excellence

In time of financial stress, training is often one of the first functions to be discontinued, because:

Takt time:

When there is a slippage in quality, just-in-time inventory systems affect:

The best technique for analyzing qualitative data is to:

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?

Which of the following would be the best tool to use to understand the process linkage from supplier to customer?

Which of the following are proactive sources of customer information?

The primary purpose of a supplier certification program is to:

Certified Quality Auditor

Certified Quality Engineer

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

Filters