Exam 1: Certified Manager of Quality/Organizational Excellence

It may work behind the scenes or be highly visible to followers. Through personal motivation and power of persuasion, this leader gathers followers to a common goal, sometimes inciting the followers to take physical action against a targeted group. It is a:

Situational leadership is applicable when:

An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their "toolbox"?

A leader derives her or his leadership role from:

A modification of Lewin's unfreezing-moving-refreezing model may provide support for change. According to this model there are following ways to reduce change resistance Except:

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

Organizational components that not only support other internal functions but also support external stakeholders are:

Given a four-week project involving 22 tasks, a budget of $22,000, and a part-time team (project manager and two analysts), which project management tool will most likely be used to display project progress to management?

Training appears to be needed in all but one of the following situations. Which one?

The best tool for analyzing the relationship, over time, between quantitative data from two variables suspected to influence one another, is a:

From the following pairs, select the most critical factors relating to training:

A clustered-preference customer segment would be characterized by:

Which of the following is the primary purpose of training?

A team is frustrated by the difficulty of the project on which they're working, and has asked the sponsor to attend their next meeting. The sponsor should:

In an organization, the members do have generally inward focus. The day-to-day attention of many members of the organization may not get external focus to look for ideas, support and feedback. The possible solution for such a situation may be:

Based only on the following data, which answer is correct? Purchased 12 delivery trucks for a total of $360,000 Estimated the payback from an ISO 9000 QMS project at $1,200,000 Net income for the year is $3,600,000 Spent $400,000 on implementing the ISO 9001-based QMS

Looking at the following data: 40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is ,

This individual may be perceived as a leader by his or her subordinates, peers and bosses for exhibiting one or more of these qualities: 1. Knowledge 2. Skills 3. Experience 4. Charisma 5. Action 6. Convincing speech 7. Empathy 8. Ethics 9. Empowerment 10. Collaboration 11. Support Who is this?

Is a person from outside the organization who has been hired to advise and help facilitate the change process? He/she has greater degree of freedom and should be better able to access activities and provide honest feedback.

To gain a competitive edge, a commercial flower grower seeks a technology solution that will improve productivity, quality, customer satisfaction, and profits. Which of the following actions would provide the best results within one year?