Exam 1: Certified Manager of Quality/Organizational Excellence

Understanding leadership requires a fundamental understanding of organizations and the design factors that must be considered. The design of an organization is the formal framework for communication and authority, and is determined by:

Uses of a matrix-type chart include:

Scenario planning is used for:

Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency?

Which of the following correctly describes the sequence of events, from beginning to end, for reducing special causes of variation?

Reasons for building an economic case for quality may include:

Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where ideas are shared, encouragement is provided, and leader acts as a coach is:

A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:

Data that is derived from counting is derived from measuring is data.

Which of the following is not generally a characteristic of communication in hierarchical organizations?

An organization's environmental scanning process has uncovered the following: They have an underutilized core competency. Their research and development capability is well recognized. Retention of their best performers is a problem. A new technology from another country can be employed in developing a whole new product family. What technique/tool was most likely used to categorize and analyze these and other similar data?

Lean tools are primarily focused on:

In an insurance claims processing unit, which quality tool would be most useful to analyze the amount of variation in the process used to code claims for computer entry and in determining whether the process is stable prior to embarking on an improvement effort?

Which of the following statements are essential to understanding the theory of constraints?

For a bookseller that sells entirely through a Web site, managing the diversity of customers would entail which of the following?

Which of the following concepts may best exemplify a universal business rationale for improving quality?

Future technology advancements can affect:

Which of the following is the least effective technique for developing good relationships with suppliers?

An external risk factor that might need to be considered when conducting project planning is:

A training needs analysis is: