Question 1

Drucker identifies four tasks of management Excluding:

Accepted Answer

A)  The task of economic performance 
B)  The task to make work productive and worker achieving 
C)  The task to managing the social impacts and social responsibilities of the enterprise 
D)  The task of managing within the dimension of budget 
A)  The task of economic performance 
B)  The task to make work productive and worker achieving 
C)  The task to managing the social impacts and social responsibilities of the enterprise 
D)  The task of managing within the dimension of budget

Question 2

In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?

Accepted Answer

A)  Fulfillment of an unconditional guarantee II. Replacement of failed product under warranty III. A product recall that is needed to safeguard product users IV. Analysis of problems leads to process improvement 
B)  II, III, and IV only 
C)  III and IV only 
D)  I, II, and III only 
E)  I, II, III, and IV 
A)  Fulfillment of an unconditional guarantee II. Replacement of failed product under warranty III. A product recall that is needed to safeguard product users IV. Analysis of problems leads to process improvement 
B)  II, III, and IV only 
C)  III and IV only 
D)  I, II, and III only 
E)  I, II, III, and IV

Question 3

All but one of the following statements is true. Which one is not true?

Accepted Answer

A)  Cost and quality are complementary rather than conflicting objectives. 
B)  The cost of quality is primarily the investment in obtaining and sustaining good quality. 
C)  When production output is less than free of all defects, people are being paid to produce poor quality. 
D)  Nothing less than 100 percent inspection will suffice to ensure that good quality is produced. 
A)  Cost and quality are complementary rather than conflicting objectives. 
B)  The cost of quality is primarily the investment in obtaining and sustaining good quality. 
C)  When production output is less than free of all defects, people are being paid to produce poor quality. 
D)  Nothing less than 100 percent inspection will suffice to ensure that good quality is produced.

Question 4

The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

Accepted Answer

A)  Competitive analysis. 
B)  Benchmarking. 
C)  Industry trade association data research. 
D)  Survey of competitor 's customers. 
A)  Competitive analysis. 
B)  Benchmarking. 
C)  Industry trade association data research. 
D)  Survey of competitor 's customers.

Question 5

The budgets of most internal staff and operations functions do not include figures for:

Accepted Answer

A)  Cash received. II. Capital expenditures. III. Short-term liabilities. IV. Payroll expenses. 
B)  IV only 
C)  III only 
D)  I, II, and III 
E)  I and III 
A)  Cash received. II. Capital expenditures. III. Short-term liabilities. IV. Payroll expenses. 
B)  IV only 
C)  III only 
D)  I, II, and III 
E)  I and III

Question 6

The best use of the cost of lost banking customers is to:

Accepted Answer

A)  Compare this cost from one accounting period to another. 
B)  Compare lost-customer costs with costs to obtain new customers, and if the cost of obtaining new customers is greater, refocus efforts on customer retention. 
C)  Use these figures to reprimand employees responsible for lost customers. 
D)  Justify an initiative to contact lost customers and entice them to come back. 
A)  Compare this cost from one accounting period to another. 
B)  Compare lost-customer costs with costs to obtain new customers, and if the cost of obtaining new customers is greater, refocus efforts on customer retention. 
C)  Use these figures to reprimand employees responsible for lost customers. 
D)  Justify an initiative to contact lost customers and entice them to come back.

Question 7

Process analysis is to a flowchart as brainstorming is to a:

Accepted Answer

A)  Checklist 
B)  Scatter diagram 
C)  Mind map 
D)  Pareto chart 
A)  Checklist 
B)  Scatter diagram 
C)  Mind map 
D)  Pareto chart

Question 8

The role of the quality function in supporting strategic plans could include all but which of the following?

Accepted Answer

A)  Institute and enforce a quality policy across all organizational functions. 
B)  Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan. 
C)  Advise other functions in the setting of quality objectives that are linked to the organization's strategic plan. 
D)  Facilitate the deployment of the voice of the customer throughout the organization. 
A)  Institute and enforce a quality policy across all organizational functions. 
B)  Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan. 
C)  Advise other functions in the setting of quality objectives that are linked to the organization's strategic plan. 
D)  Facilitate the deployment of the voice of the customer throughout the organization.

Question 9

Which of the following statements are true about the differences between training and education?

Accepted Answer

A)  Training focuses more on doing, whereas education focuses more on thinking. II. Training is typically provided by employers, whereas education might be funded but not provided. III. Training teaches students to acquire new knowledge, whereas education teaches new skills. IV. Training is more job focused, whereas education is more theoretical. 
B)  I and III only 
C)  II and IV only 
D)  I, II, and IV only 
E)  II, III, and IV only 
A)  Training focuses more on doing, whereas education focuses more on thinking. II. Training is typically provided by employers, whereas education might be funded but not provided. III. Training teaches students to acquire new knowledge, whereas education teaches new skills. IV. Training is more job focused, whereas education is more theoretical. 
B)  I and III only 
C)  II and IV only 
D)  I, II, and IV only 
E)  II, III, and IV only

Question 10

Quality function deployment looks at the relationship between all but which of the following components?

Accepted Answer

A)  Customer wants/needs 
B)  Company product/process characteristics 
C)  Competitor product performance 
D)  Customer service training requirements 
A)  Customer wants/needs 
B)  Company product/process characteristics 
C)  Competitor product performance 
D)  Customer service training requirements

Question 11

Which of the following techniques is most useful for measuring the test- retest reliability of a survey?

Accepted Answer

A)  Calculate Cronbach's coefficient alpha. 
B)  Use differently worded items to measure the same attribute. 
C)  Have the same respondents complete a survey at two different points in time. 
D)  Conduct an organized review of the survey to ensure that it includes everything it should. 
A)  Calculate Cronbach's coefficient alpha. 
B)  Use differently worded items to measure the same attribute. 
C)  Have the same respondents complete a survey at two different points in time. 
D)  Conduct an organized review of the survey to ensure that it includes everything it should.

Question 12

A more accurate accounting of the costs to produce a product can be achieved with:

Accepted Answer

A)  Traditional cost accounting methods 
B)  Activity-based costing 
C)  Correctly distinguishing between internal and external failure costs 
D)  Correctly differentiating between prevention and appraisal costs 
A)  Traditional cost accounting methods 
B)  Activity-based costing 
C)  Correctly distinguishing between internal and external failure costs 
D)  Correctly differentiating between prevention and appraisal costs

Question 13

Which of the following factors would be most critical to consider early when contemplating a conversion of a "brick and mortar" retail business to an e-business?

Accepted Answer

A)  What changes to the customer database are likely and what the ramifications of those changes are II. What image our new faceless organization will provide to the buying public III. Should IT be outsourced? IV. What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select? 
B)  III only 
C)  I, II, and IV 
D)  I and IV only 
E)  III and IV only 
A)  What changes to the customer database are likely and what the ramifications of those changes are II. What image our new faceless organization will provide to the buying public III. Should IT be outsourced? IV. What internal impacts will the change from a personal service orientation to a transaction-processing orientation have on the workforce we employ and the technology approach we select? 
B)  III only 
C)  I, II, and IV 
D)  I and IV only 
E)  III and IV only

Question 14

Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:

Accepted Answer

A)  To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization 
B)  To communicate, communicate, and communicate! 
C)  To ensure that authority levels are clearly spelled out for typical situations 
D)  To have employees go outside the organizational walls 
A)  To ensure the strategic and operational plans clearly indicate the priorities and strategies for the organization 
B)  To communicate, communicate, and communicate! 
C)  To ensure that authority levels are clearly spelled out for typical situations 
D)  To have employees go outside the organizational walls

Question 15

Self-directed learning refers to:

Accepted Answer

A)  Self-paced learning in some combination of print material, computer aided testing and simulations, CD-ROMs, and so on. 
B)  The choice an individual has as to what he or she wishes to learn. 
C)  Training always delivered without the presence of an instructor or advisor. 
D)  Any training not delivered in a classroom setting. 
A)  Self-paced learning in some combination of print material, computer aided testing and simulations, CD-ROMs, and so on. 
B)  The choice an individual has as to what he or she wishes to learn. 
C)  Training always delivered without the presence of an instructor or advisor. 
D)  Any training not delivered in a classroom setting.

Question 16

When total quality management has been successfully implemented, the distinctions between staff and line activities can become blurred as empowered teams become responsible for both plans and actions when management layers decrease. The role of the quality function may include all of the following Except:

Accepted Answer

A)  Quality accounting 
B)  Quality assurance 
C)  Quality management system 
D)  Supplier Quality 
A)  Quality accounting 
B)  Quality assurance 
C)  Quality management system 
D)  Supplier Quality

Question 17

Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical.

Accepted Answer

A)  Deliverables were completed on time, but project incurred a one percent cost overrun. 
B)  Project team worked well together and worked hard but lacked sufficient resources to complete project on time and within budget. 
C)  Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty. 
D)  Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value. 
A)  Deliverables were completed on time, but project incurred a one percent cost overrun. 
B)  Project team worked well together and worked hard but lacked sufficient resources to complete project on time and within budget. 
C)  Project required a reduction in scope in order to finish within planned time and cost and avoid a late penalty. 
D)  Project completed deliverables a week late and incurred a cost overrun but provided unplanned added value.

Question 18

All but one of the following represents good communicating skill. Which one does not?

Accepted Answer

A)  Body language and voice convey the same message. 
B)  Use open-ended and closed questions at appropriate times. 
C)  Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question. 
D)  Use a paraphrasing technique to clarify your understanding of what was said. 
A)  Body language and voice convey the same message. 
B)  Use open-ended and closed questions at appropriate times. 
C)  Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question. 
D)  Use a paraphrasing technique to clarify your understanding of what was said.

Question 19

The role of supply chain management is to:

Accepted Answer

A)  Ensure that the right product/service, in the right quantity, of the right quality, gets to the right customer at the right time. 
B)  Control the performance of every organization involved in the supply chain. 
C)  Be totally responsible for the input from upstream suppliers to ensure that downstream customers receive outputs that conform to end users requirements. 
D)  Reduce inventory. 
A)  Ensure that the right product/service, in the right quantity, of the right quality, gets to the right customer at the right time. 
B)  Control the performance of every organization involved in the supply chain. 
C)  Be totally responsible for the input from upstream suppliers to ensure that downstream customers receive outputs that conform to end users requirements. 
D)  Reduce inventory.

Question 20

During the development of company strategy, input should be sought from:

Accepted Answer

A)  Advertising agencies. 
B)  Competitors. 
C)  Stakeholders. 
D)  Public relations advisers. 
A)  Advertising agencies. 
B)  Competitors. 
C)  Stakeholders. 
D)  Public relations advisers.

Drucker identifies four tasks of management Excluding:

In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?

All but one of the following statements is true. Which one is not true?

The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

The budgets of most internal staff and operations functions do not include figures for:

The best use of the cost of lost banking customers is to:

Process analysis is to a flowchart as brainstorming is to a:

The role of the quality function in supporting strategic plans could include all but which of the following?

Which of the following statements are true about the differences between training and education?

Quality function deployment looks at the relationship between all but which of the following components?

Which of the following techniques is most useful for measuring the test- retest reliability of a survey?

A more accurate accounting of the costs to produce a product can be achieved with:

Which of the following factors would be most critical to consider early when contemplating a conversion of a "brick and mortar" retail business to an e-business?

Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:

Self-directed learning refers to:

Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical.

All but one of the following represents good communicating skill. Which one does not?

The role of supply chain management is to:

During the development of company strategy, input should be sought from:

Certified Quality Auditor

Certified Quality Engineer

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

Filters

Exam 1: Certified Manager of Quality/Organizational Excellence

Drucker identifies four tasks of management Excluding:

In medical device manufacturing and in pharmaceutical production, strict traceability is mandated by regulation. What type of actions may draw upon this requirement?

All but one of the following statements is true. Which one is not true?

The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

The budgets of most internal staff and operations functions do not include figures for:

The best use of the cost of lost banking customers is to:

Process analysis is to a flowchart as brainstorming is to a:

The role of the quality function in supporting strategic plans could include all but which of the following?

Which of the following statements are true about the differences between training and education?

Quality function deployment looks at the relationship between all but which of the following components?

Which of the following techniques is most useful for measuring the test- retest reliability of a survey?

A more accurate accounting of the costs to produce a product can be achieved with:

Which of the following factors would be most critical to consider early when contemplating a conversion of a "brick and mortar" retail business to an e-business?

Although an organization may have clearly communicated plans and have good cross functional relationships but because of vertical communication alignment of goals and activities is often slower. A possible solution to this issue is:

Self-directed learning refers to:

Which of the following process improvement teams' projects is likely to be regarded as most successful where on-time deliverables are critical.

All but one of the following represents good communicating skill. Which one does not?

The role of supply chain management is to:

During the development of company strategy, input should be sought from:

Certified Quality Auditor

Certified Quality Engineer

Certified Quality Improvement Associate

Certified Six Sigma Black Belt

Six Sigma Green Belt

Filters