Exam 1: Certified Manager of Quality/Organizational Excellence

Today, many organizations have reduced the number of managerial positions through restructuring while increasing the spans of control. The optimum span of control is increasingly determined by issues such as:

Long-range trend analysis is typically used in performing which of the following activities?

The purpose of the ISO 9001 standard is to:

Strategic planning may include all but which of the following?

Brainstorming is a tool used primarily for:

To establish the direction an organization's first strategic planning initiative should take, the organization should first create:

Which of the following lists is most representative of "external customers" of the town's public high school?

The mission statement for a quality function would best focus on:

Considering the maturity factor, the task and relationship behaviors comprise four leadership styles. These styles are: High task; low relationship, High task; High relationship, High relationship; Low task, Low relationship; Low task. Leadership style where responsibility for decisions and implementation are turned over to the employee is:

Assessing and identifying exposure to risks should:

Empowerment can be characterized by each of the following statements except:

A condition under which a supplier appearing on the customer 's "OK to buy from" list would not be issued an order would be:

The first step in a successful customer satisfaction program is to:

In planning the strategy for improving supplier performance, which of the following should be considered?

Designing effective training approaches must take into account:

Disposition of a product using go/no-go data is based on what type of sampling plan?

Studies in the healthcare field have identified stethoscopes as one major cause of patient infections. To combat this cause, all healthcare professionals are urged to sterilize their stethoscopes before and after using with each patient. What approach would be best to ensure that this happens?

As part of your preparation for a business trip to another country it would be wise to do all but one of the following. Which one would that be?

Which of the following is the biggest problem in cost-benefit analysis?

In a typical organization, there are many different strategies and people put their focus where it seems best placed, but this may not agree with what is actually expected or desired. A possible solution for such a situation is: