Question 1

Which of the following is NOT a cause of job-related stress?

Accepted Answer

A)  learning new coping skills 
B)  having too much to do in a short time 
C)  having low control over the way the job is done 
D)  receiving no rewards for a job well done 
A)  learning new coping skills 
B)  having too much to do in a short time 
C)  having low control over the way the job is done 
D)  receiving no rewards for a job well done

Question 2

Scenario 12.1
Safe Haven is a daycare facility that caters to teenagers and adults with severe disabilities. Employees with Safe Haven get extensive training on how to keep their clients relaxed, stress free, and happy, but the training does not take into consideration how stressful the job is on employees. Recently, there has been an increase in turnover, and employees who do stay for some time tend to take more time off than normal. Even when they return to work, they seem uptight and stressed out. The HR manager wants to design some programs that can assist these employees in dealing with the stress that is inherent with this type of work.
-Refer to Scenario 12.1. Which of the following is a step in the right direction if Safe Haven wants to help its employees better deal with job-related stress?

Accepted Answer

A)  redesigning and enriching jobs as much as possible 
B)  focusing on less important items and making them important 
C)  recognizing that change is not always good, thus making no changes in the physical factors in the environment 
D)  making employees' work roles very defined 
A)  redesigning and enriching jobs as much as possible 
B)  focusing on less important items and making them important 
C)  recognizing that change is not always good, thus making no changes in the physical factors in the environment 
D)  making employees' work roles very defined

Question 3

Which topic is LEAST likely to be included in an employer-sponsored stress-management program?

Accepted Answer

A)  relaxation techniques 
B)  tips on consuming alcohol usefully 
C)  coping skills 
D)  ways of dealing with difficult people 
A)  relaxation techniques 
B)  tips on consuming alcohol usefully 
C)  coping skills 
D)  ways of dealing with difficult people

Question 4

Personal crises involving marital, family, financial, or legal matters are the most prevalent employee problems.

Accepted Answer

A) True 
 B)False

Question 5

Employee protections in the workplace with respect to health and safety have improved significantly over the past few decades. Which of the following is NOT one of the reasons for this improvement?

Accepted Answer

A)  increase in public concerns 
B)  pressures from the unions 
C)  pressures from the developing world to match their competitiveness 
D)  pressures from government 
A)  increase in public concerns 
B)  pressures from the unions 
C)  pressures from the developing world to match their competitiveness 
D)  pressures from government

Question 6

Employee morale can be affected by accidents and illnesses attributed to the workplace.

Accepted Answer

A) True 
 B)False

Question 7

Which job is LEAST likely to result in a cumulative trauma disorder?

Accepted Answer

A)  college teacher 
B)  meat cutter 
C)  dental hygienist 
D)  violinist 
A)  college teacher 
B)  meat cutter 
C)  dental hygienist 
D)  violinist

Question 8

You have just been asked by your department manager to write a violence prevention policy for your department. What areas should be covered in the policy?

Accepted Answer

To develop a policy on violence preventi

Question 9

Scenario 12.1
Safe Haven is a daycare facility that caters to teenagers and adults with severe disabilities. Employees with Safe Haven get extensive training on how to keep their clients relaxed, stress free, and happy, but the training does not take into consideration how stressful the job is on employees. Recently, there has been an increase in turnover, and employees who do stay for some time tend to take more time off than normal. Even when they return to work, they seem uptight and stressed out. The HR manager wants to design some programs that can assist these employees in dealing with the stress that is inherent with this type of work.
-Refer to Scenario 12.1. Which of the following is NOT a useful tip in helping to reduce job-related stress at Safe Haven?

Accepted Answer

A)  set realistic deadlines and negotiate reasonable deadlines with managers 
B)  build rewarding relationships with coworkers 
C)  talk openly with managers and employees about job or personal concerns 
D)  wait to act on problems or concerns of importance 
A)  set realistic deadlines and negotiate reasonable deadlines with managers 
B)  build rewarding relationships with coworkers 
C)  talk openly with managers and employees about job or personal concerns 
D)  wait to act on problems or concerns of importance

Question 10

Which statement about penalties for violations of safety rules is NOT true?

Accepted Answer

A)  Penalties are generally harsher than those for other types of offences. 
B)  Penalties are usually stated in the employee handbook. 
C)  In the case of a serious violation, a first offence may be cause for termination. 
D)  Supervisors must take immediate action when unsafe acts are detected. 
A)  Penalties are generally harsher than those for other types of offences. 
B)  Penalties are usually stated in the employee handbook. 
C)  In the case of a serious violation, a first offence may be cause for termination. 
D)  Supervisors must take immediate action when unsafe acts are detected.

Question 11

Crisis management teams are composed of both hourly and managerial employees who develop action plans to respond to violent situations.

Accepted Answer

A) True 
 B)False

Question 12

What is the term for the number of injuries and illnesses per 100 full-time employees during a given year?

Accepted Answer

A)  illness rate 
B)  accident rate 
C)  incidence rate 
D)  safety rate 
A)  illness rate 
B)  accident rate 
C)  incidence rate 
D)  safety rate

Question 13

Employees do not have any specific duties related to their safety.

Accepted Answer

A) True 
 B)False

Question 14

Scenario 12.2
Boat Xpress is a shipping firm in a small rural area in Northern Ontario. The company hires mainly part-time workers, but has them work full-time hours. This way, the firm does not have to pay employees benefits or provide them with more than 4 percent vacation pay. The working conditions at Boat Xpress are very bleak, and health and safety standards are nonexistent. If an employee is injured on the job, he/she goes home without pay until well enough to resume working. Several employees have tried to organize but they end up getting fired, and the firm threatens to shut down if they continue trying or report incidents. Because employees need these jobs to survive and take care of their families, they believe they have no other choice but to continue working.
-Refer to Scenario 12.2. Which of the following is a duty of supervisors at Boat Xpress?

Accepted Answer

A)  requesting and receiving information about safety and health conditions 
B)  advising employees of potential workplace hazards 
C)  exercising the right to refuse unsafe work without fear of reprisal 
D)  reporting concerns of hazardous working conditions to supervisors, which will trigger investigations 
A)  requesting and receiving information about safety and health conditions 
B)  advising employees of potential workplace hazards 
C)  exercising the right to refuse unsafe work without fear of reprisal 
D)  reporting concerns of hazardous working conditions to supervisors, which will trigger investigations

Question 15

The definitions of accidents and injuries have expanded to include stress.

Accepted Answer

A) True 
 B)False

Question 16

Although there are over 65,000 chemicals used in the workplace, nearly all of these chemicals are safe and do not pose any concerns to workers.

Accepted Answer

A) True 
 B)False

Question 17

The goal of workers' compensation is to return the employee to work as soon as possible.

Accepted Answer

A) True 
 B)False

Question 18

What program aims to help employees with nutrition, weight control, and avoidance of substances harmful to health?

Accepted Answer

A)  a fitness program 
B)  an employee assistance program 
C)  a health service program 
D)  a wellness program 
A)  a fitness program 
B)  an employee assistance program 
C)  a health service program 
D)  a wellness program

Question 19

Crisis management teams should also concern themselves with the aftermath of violence, such as the guilt and fear employees may have.

Accepted Answer

A) True 
 B)False

Question 20

Employees who perform manual tasks on a continual basis are strong candidates for carpal tunnel syndrome.

Accepted Answer

A) True 
 B)False

Which of the following is NOT a cause of job-related stress?

Which topic is LEAST likely to be included in an employer-sponsored stress-management program?

Personal crises involving marital, family, financial, or legal matters are the most prevalent employee problems.

Employee protections in the workplace with respect to health and safety have improved significantly over the past few decades. Which of the following is NOT one of the reasons for this improvement?

Employee morale can be affected by accidents and illnesses attributed to the workplace.

Which job is LEAST likely to result in a cumulative trauma disorder?

You have just been asked by your department manager to write a violence prevention policy for your department. What areas should be covered in the policy?

Which statement about penalties for violations of safety rules is NOT true?

Crisis management teams are composed of both hourly and managerial employees who develop action plans to respond to violent situations.

What is the term for the number of injuries and illnesses per 100 full-time employees during a given year?

Employees do not have any specific duties related to their safety.

The definitions of accidents and injuries have expanded to include stress.

Although there are over 65,000 chemicals used in the workplace, nearly all of these chemicals are safe and do not pose any concerns to workers.

The goal of workers' compensation is to return the employee to work as soon as possible.

What program aims to help employees with nutrition, weight control, and avoidance of substances harmful to health?

Crisis management teams should also concern themselves with the aftermath of violence, such as the guilt and fear employees may have.

Employees who perform manual tasks on a continual basis are strong candidates for carpal tunnel syndrome.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

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Exam 12: Promoting Safety and Health

Which of the following is NOT a cause of job-related stress?

Which topic is LEAST likely to be included in an employer-sponsored stress-management program?

Personal crises involving marital, family, financial, or legal matters are the most prevalent employee problems.

Employee protections in the workplace with respect to health and safety have improved significantly over the past few decades. Which of the following is NOT one of the reasons for this improvement?

Employee morale can be affected by accidents and illnesses attributed to the workplace.

Which job is LEAST likely to result in a cumulative trauma disorder?

You have just been asked by your department manager to write a violence prevention policy for your department. What areas should be covered in the policy?

Which statement about penalties for violations of safety rules is NOT true?

Crisis management teams are composed of both hourly and managerial employees who develop action plans to respond to violent situations.

What is the term for the number of injuries and illnesses per 100 full-time employees during a given year?

Employees do not have any specific duties related to their safety.

The definitions of accidents and injuries have expanded to include stress.

Although there are over 65,000 chemicals used in the workplace, nearly all of these chemicals are safe and do not pose any concerns to workers.

The goal of workers' compensation is to return the employee to work as soon as possible.

What program aims to help employees with nutrition, weight control, and avoidance of substances harmful to health?

Crisis management teams should also concern themselves with the aftermath of violence, such as the guilt and fear employees may have.

Employees who perform manual tasks on a continual basis are strong candidates for carpal tunnel syndrome.

The World of Human Resources Management

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters