Question 1

Older workers now are choosing to work longer.

Accepted Answer

A) True 
 B)False  True

Question 2

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Accepted Answer

A)  total quality management 
B)  Six Sigma 
C)  cost containment through outsourcing 
D)  process reengineering 
A)  total quality management 
B)  Six Sigma 
C)  cost containment through outsourcing 
D)  process reengineering C

Question 3

Most human resources issues have little relevance for line managers.

Accepted Answer

A) True 
 B)False  False

Question 4

HR programs and assignments are often the primary method by which knowledge is transferred among employees.

Accepted Answer

A) True 
 B)False

Question 5

Organization B is attempting to foster proactive change within the organization. In order to do so, it is implementing some new programs to train employees to be more in tune with customer needs, allowing the employees to find the right solution to issues and problems by doing it right the first time. Organization B is also implementing systems that will hopefully help its processes and services to constantly improve. What is Organization B implementing?

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  best quality management 
A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  best quality management

Question 6

An organization's success increasingly depends most on which of the following?

Accepted Answer

A)  the knowledge, skills, and abilities of its top executives 
B)  the knowledge, skills, and abilities of HR professionals 
C)  the proper management of the knowledge, skills, and abilities of its employees 
D)  the knowledge, skills, and abilities of its employees 
A)  the knowledge, skills, and abilities of its top executives 
B)  the knowledge, skills, and abilities of HR professionals 
C)  the proper management of the knowledge, skills, and abilities of its employees 
D)  the knowledge, skills, and abilities of its employees

Question 7

Because of its importance, HR managers in progressive organizations are frequently assuming sole responsibility for the implementation of information technology.

Accepted Answer

A) True 
 B)False

Question 8

Scenario 1.1
Canada Proud is a small food processing company located in northern British Columbia. Recently, it has faced pressures from competitors who have been able to produce similar products cheaper. The owners of Canada Proud are looking into the possibility of starting a branch of the company in Mexico. Trade agreements among countries around the globe help companies like Canada Proud in becoming globally competitive. However, the company is aware that there may be opposition to such a move, especially if it affects the future viability of its current operations.
-Refer to Scenario 1.1. One way to avoid or reduce criticism of potential exploitation of Mexican workers through the use of sweatshops and low wages would be to practise "good citizenship." What is the term used to describe such "good citizenship"?

Accepted Answer

A)  corporate social responsibility 
B)  corporate good citizenship 
C)  organizational citizenship 
D)  corporate philanthropy 
A)  corporate social responsibility 
B)  corporate good citizenship 
C)  organizational citizenship 
D)  corporate philanthropy

Question 9

HRM plays an important role in organizations by balancing the sometimes competing demands of which of the following?

Accepted Answer

A)  competitive challenges and international challenges 
B)  international challenges and employee concerns 
C)  employee concerns and HRM challenges 
D)  competitive challenges and employee concerns 
A)  competitive challenges and international challenges 
B)  international challenges and employee concerns 
C)  employee concerns and HRM challenges 
D)  competitive challenges and employee concerns

Question 10

Top management increasingly expects HR managers to reduce their level of involvement in the overall strategy of the organization and concentrate on improving administrative efficiency.

Accepted Answer

A) True 
 B)False

Question 11

Organization A is attempting to foster proactive change within the firm. This organization is forming teams and extending its processes to include training, performance management, communication, culture, and even rewards. The organization hopes to improve its ability to catch mistakes before they happen. What is Organization A implementing?

Accepted Answer

A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management 
A)  Six Sigma 
B)  continuous improvement 
C)  reengineering 
D)  total quality management

Question 12

What are the competencies of the human resources manager?

Accepted Answer

A)  business mastery, HR mastery, and personal credibility 
B)  business mastery, HR mastery, and executive mastery 
C)  change mastery, personal credibility, union mastery, and HR mastery 
D)  business mastery, HR mastery, personal credibility, and change mastery 
A)  business mastery, HR mastery, and personal credibility 
B)  business mastery, HR mastery, and executive mastery 
C)  change mastery, personal credibility, union mastery, and HR mastery 
D)  business mastery, HR mastery, personal credibility, and change mastery

Question 13

What is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

Accepted Answer

A)  increased ability of staff 
B)  increased motivation of staff 
C)  decreased turnover of staff 
D)  decreased absenteeism of staff 
A)  increased ability of staff 
B)  increased motivation of staff 
C)  decreased turnover of staff 
D)  decreased absenteeism of staff

Question 14

To launch a successful reengineering effort, it is important that managers build on existing processes.

Accepted Answer

A) True 
 B)False

Question 15

Employees today are less likely to define success only in terms of financial gain.

Accepted Answer

A) True 
 B)False

Question 16

HR professionals do not need to fully understand the economic and financial matters pertaining to their organization.

Accepted Answer

A) True 
 B)False

Question 17

Scenario 1.1
Canada Proud is a small food processing company located in northern British Columbia. Recently, it has faced pressures from competitors who have been able to produce similar products cheaper. The owners of Canada Proud are looking into the possibility of starting a branch of the company in Mexico. Trade agreements among countries around the globe help companies like Canada Proud in becoming globally competitive. However, the company is aware that there may be opposition to such a move, especially if it affects the future viability of its current operations.
-Refer to Scenario 1.1. Which trade agreement would be applicable in Canada Proud's case?

Accepted Answer

A)  General Agreement on Tariffs and Trade (GATT) 
B)  North American Free Trade Agreement (NAFT
A)  
C)  North American Economic Cooperation (NAE
C)  
D)  Canada-Mexico Free Trade Agreement (CMFT
A)  
A)  General Agreement on Tariffs and Trade (GATT) 
B)  North American Free Trade Agreement (NAFT
A)  
C)  North American Economic Cooperation (NAE
C)  
D)  Canada-Mexico Free Trade Agreement (CMFT
A)

Question 18

Labour costs are one of the largest expenditures of any organization.

Accepted Answer

A) True 
 B)False

Question 19

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Accepted Answer

A) True 
 B)False

Question 20

Due to increases in education, the gap between the educated and the non-educated is decreasing.

Accepted Answer

A) True 
 B)False

Older workers now are choosing to work longer.

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Most human resources issues have little relevance for line managers.

HR programs and assignments are often the primary method by which knowledge is transferred among employees.

An organization's success increasingly depends most on which of the following?

Because of its importance, HR managers in progressive organizations are frequently assuming sole responsibility for the implementation of information technology.

HRM plays an important role in organizations by balancing the sometimes competing demands of which of the following?

Top management increasingly expects HR managers to reduce their level of involvement in the overall strategy of the organization and concentrate on improving administrative efficiency.

What are the competencies of the human resources manager?

What is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

To launch a successful reengineering effort, it is important that managers build on existing processes.

Employees today are less likely to define success only in terms of financial gain.

HR professionals do not need to fully understand the economic and financial matters pertaining to their organization.

Labour costs are one of the largest expenditures of any organization.

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Due to increases in education, the gap between the educated and the non-educated is decreasing.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 1: The World of Human Resources Management

Older workers now are choosing to work longer.

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

Most human resources issues have little relevance for line managers.

HR programs and assignments are often the primary method by which knowledge is transferred among employees.

An organization's success increasingly depends most on which of the following?

Because of its importance, HR managers in progressive organizations are frequently assuming sole responsibility for the implementation of information technology.

HRM plays an important role in organizations by balancing the sometimes competing demands of which of the following?

Top management increasingly expects HR managers to reduce their level of involvement in the overall strategy of the organization and concentrate on improving administrative efficiency.

What are the competencies of the human resources manager?

What is the most important outcome of such practices as job enrichment, promotions, coaching, feedback, and rewards?

To launch a successful reengineering effort, it is important that managers build on existing processes.

Employees today are less likely to define success only in terms of financial gain.

HR professionals do not need to fully understand the economic and financial matters pertaining to their organization.

Labour costs are one of the largest expenditures of any organization.

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Due to increases in education, the gap between the educated and the non-educated is decreasing.

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters