Question 1

Which of the following is the best example of how globalization presents challenges for HR professionals?

Accepted Answer

A)  HR information programs are now written in multiple languages. 
B)  Job candidates are from diverse and international backgrounds. 
C)  International travel is inconsistent with corporate social responsibility initiatives. 
D)  Organizations worldwide are changing the way they do business. 
A)  HR information programs are now written in multiple languages. 
B)  Job candidates are from diverse and international backgrounds. 
C)  International travel is inconsistent with corporate social responsibility initiatives. 
D)  Organizations worldwide are changing the way they do business.

Question 2

In a recent survey, only about two-thirds of companies reported having a formal change management program to support their change initiatives.

Accepted Answer

A) True 
 B)False

Question 3

Managing diversity means ensuring all employees are treated equally.

Accepted Answer

A) True 
 B)False

Question 4

To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following EXCEPT which one?

Accepted Answer

A)  provide training programs that provide skill enhancement 
B)  identify, recruit, and hire the best talent available 
C)  attach pay to productivity 
D)  provide opportunities for development on the job 
A)  provide training programs that provide skill enhancement 
B)  identify, recruit, and hire the best talent available 
C)  attach pay to productivity 
D)  provide opportunities for development on the job

Question 5

A recent study suggests that about 55 percent of Canada's workforce will be impacted by globalization, with knowledge workers and manufacturing jobs taking the brunt of the impact of the competition by lower-wage countries.

Accepted Answer

A) True 
 B)False

Question 6

Scenario 1.2
The leadership at ABS Inc. has been pondering on the use of higher levels and intensity of technology in their operations. The organization has a close knit group of about 200 employees and a strong organizational culture. It is worried that its employees could become dependent on technology and this would affect the culture. The firm is also worried about the costs to implement the technology and whether the employees can be trained.
-Refer to Scenario 1.2. What is a key advantage for ABS Inc. if they install better HRIS systems?

Accepted Answer

A)  they will outperform all competitors 
B)  HR personnel can concentrate on strategic issues versus routine 
C)  employees will be better paid 
D)  application rates will increase 
A)  they will outperform all competitors 
B)  HR personnel can concentrate on strategic issues versus routine 
C)  employees will be better paid 
D)  application rates will increase

Question 7

What implications do the anticipated changes in demographics have for the management of human resources?

Accepted Answer

Demographically, the labour force is exp

Question 8

It is anticipated that in the future, the Canadian workforce will exhibit which of the following?

Accepted Answer

A)  about the same demographic mix as it does today 
B)  an increase in ethnic diversity 
C)  a decrease in ethnic diversity 
D)  a decrease in the number of older workers 
A)  about the same demographic mix as it does today 
B)  an increase in ethnic diversity 
C)  a decrease in ethnic diversity 
D)  a decrease in the number of older workers

Question 9

Reallocation of resources and assets is most often the reason for failed change management.

Accepted Answer

A) True 
 B)False

Question 10

Microsoft laid off 5,000 employees due to poorer-than-anticipated financial performance. What is this an example of?

Accepted Answer

A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change 
A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change

Question 11

Organizations own their human capital, including investments made in training and development.

Accepted Answer

A) True 
 B)False

Question 12

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Accepted Answer

A) True 
 B)False

Question 13

Which organization has the BEST chance of implementing a successful change initiative?

Accepted Answer

A)  one that has been very positive and relaxed throughout, ensuring not to establish a sense of urgency and always reporting positive effects 
B)  one that has ensured the employees are not overburdened with work relating to the change and have time to focus on their jobs 
C)  one that has ensured the changes are aligned with the organizational culture in important ways 
D)  one that has ensured good news is shared and the change victory is celebrated as soon as some indicators appear positive 
A)  one that has been very positive and relaxed throughout, ensuring not to establish a sense of urgency and always reporting positive effects 
B)  one that has ensured the employees are not overburdened with work relating to the change and have time to focus on their jobs 
C)  one that has ensured the changes are aligned with the organizational culture in important ways 
D)  one that has ensured good news is shared and the change victory is celebrated as soon as some indicators appear positive

Question 14

Which type of work would a knowledge worker most likely engage in?

Accepted Answer

A)  deciding which type of fertilizer to buy wholesale for a landscaping business 
B)  counting the number of grocery items in carts leaving a wholesale store 
C)  monitoring children on new daycare playground equipment 
D)  installing new ink cartridges in colour photocopiers in an office environment 
A)  deciding which type of fertilizer to buy wholesale for a landscaping business 
B)  counting the number of grocery items in carts leaving a wholesale store 
C)  monitoring children on new daycare playground equipment 
D)  installing new ink cartridges in colour photocopiers in an office environment

Question 15

To be successful, organizations should seek to align their processes with customer needs.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT a primary impact that technology has had on HRM?

Accepted Answer

A)  It has altered the methods of collecting employment information. 
B)  It has speeded up the processing of employment data. 
C)  It has diminished the role of supervisors in managing employees. 
D)  It has improved the processes of internal and external communications. 
A)  It has altered the methods of collecting employment information. 
B)  It has speeded up the processing of employment data. 
C)  It has diminished the role of supervisors in managing employees. 
D)  It has improved the processes of internal and external communications.

Question 17

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. What is this an example of?

Accepted Answer

A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change 
A)  proactive change 
B)  reactive change 
C)  managing change 
D)  transformational change

Question 18

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

Accepted Answer

A) True 
 B)False

Question 19

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Accepted Answer

A)  The organization will not be successful with change because the employees will resist. 
B)  The organization will be successful with change because it planned a key element. 
C)  The organization will fail because it did not communicate a clear change plan. 
D)  The organization may be successful but only if it does not force a sense of urgency. 
A)  The organization will not be successful with change because the employees will resist. 
B)  The organization will be successful with change because it planned a key element. 
C)  The organization will fail because it did not communicate a clear change plan. 
D)  The organization may be successful but only if it does not force a sense of urgency.

Question 20

Research suggests that the value, skills, and capabilities of employees can have a tremendous impact on an organization's performance. What is the term used to refer to the value, skills, and capabilities of employees?

Accepted Answer

A)  intellectual capital 
B)  human capital 
C)  core competencies 
D)  employee capital 
A)  intellectual capital 
B)  human capital 
C)  core competencies 
D)  employee capital

Which of the following is the best example of how globalization presents challenges for HR professionals?

In a recent survey, only about two-thirds of companies reported having a formal change management program to support their change initiatives.

Managing diversity means ensuring all employees are treated equally.

To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following EXCEPT which one?

A recent study suggests that about 55 percent of Canada's workforce will be impacted by globalization, with knowledge workers and manufacturing jobs taking the brunt of the impact of the competition by lower-wage countries.

What implications do the anticipated changes in demographics have for the management of human resources?

It is anticipated that in the future, the Canadian workforce will exhibit which of the following?

Reallocation of resources and assets is most often the reason for failed change management.

Microsoft laid off 5,000 employees due to poorer-than-anticipated financial performance. What is this an example of?

Organizations own their human capital, including investments made in training and development.

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Which organization has the BEST chance of implementing a successful change initiative?

Which type of work would a knowledge worker most likely engage in?

To be successful, organizations should seek to align their processes with customer needs.

Which of the following is NOT a primary impact that technology has had on HRM?

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. What is this an example of?

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Research suggests that the value, skills, and capabilities of employees can have a tremendous impact on an organization's performance. What is the term used to refer to the value, skills, and capabilities of employees?

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters

Exam 1: The World of Human Resources Management

Which of the following is the best example of how globalization presents challenges for HR professionals?

In a recent survey, only about two-thirds of companies reported having a formal change management program to support their change initiatives.

Managing diversity means ensuring all employees are treated equally.

To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following EXCEPT which one?

A recent study suggests that about 55 percent of Canada's workforce will be impacted by globalization, with knowledge workers and manufacturing jobs taking the brunt of the impact of the competition by lower-wage countries.

What implications do the anticipated changes in demographics have for the management of human resources?

It is anticipated that in the future, the Canadian workforce will exhibit which of the following?

Reallocation of resources and assets is most often the reason for failed change management.

Microsoft laid off 5,000 employees due to poorer-than-anticipated financial performance. What is this an example of?

Organizations own their human capital, including investments made in training and development.

Employee leasing refers to employing workers in their homes rather than within the traditional office environment.

Which organization has the BEST chance of implementing a successful change initiative?

Which type of work would a knowledge worker most likely engage in?

To be successful, organizations should seek to align their processes with customer needs.

Which of the following is NOT a primary impact that technology has had on HRM?

In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format so that anyone can develop and sell an iPhone application. What is this an example of?

Because of the "dot-com bust," the initial explosive success of Internet business declined drastically and is still in a moderate decline.

If an organization fosters commitment to organizational change in its employees, but fails to foster commitment to communication about the change, which of the following is the most likely result?

Research suggests that the value, skills, and capabilities of employees can have a tremendous impact on an organization's performance. What is the term used to refer to the value, skills, and capabilities of employees?

Strategy and Human Resources Planning

Equity and Diversity in Human Resources Management

Job Analysis and Work Design

Branding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay for Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labour Relations

International Human Resources Management

Filters